Binoy Chidambaram
Verified Expert in Product Management
Product Manager
Toronto, ON, Canada
Toptal member since February 1, 2022
Binoy is a value-driven product manager with 17 years of experience in leading cross-functional teams to plan, build, launch, and manage efficient products. He has enriched product strategy by blending data-driven decisions with Scrum and SAFe principles and analytical abilities. Binoy prioritized and completed multiple projects within deadlines and budget and successfully accelerated go-to-market product delivery, focusing on continuous exploration and innovation.
Expertise
- Agile Delivery
- Agile Product Management
- Computer Science
- Data Management
- Data Product Manager
- Digital Product Management
- Product Management
- Scrum
Work Experience
Digital Data and Platform Product Manager
IBM
- Led the product strategy and roadmap, created and maintained the backlog to modernize a credit card platform of a leading US bank, and collaborated with different vendors to define, prioritize, and deliver the vision and strategy of the product.
- Championed user experience, defined and executed user stories that ensured superior experience for credit card customers when using various features, and increased customer retention by over 40%.
- Advocated for the voice of the customer throughout the team and represented the team's interests before the senior leadership team to better understand and address roadblocks, risks, and delivery dependencies.
- Played a key role in vendor management with different lending and investment platforms such as Fiserv, TSYS, and NFS, conducted SOW reviews, and acted as a liaison between the bank and vendors.
Digital Product Manager for Apps and Data
Generali Global Health Service
- Spearheaded the product development team for global insurance's omnichannel development—web and mobile apps—through all aspects of roadmap definition, execution, go-to-market plan, customer adoption, and support to drive customer retention by 40%.
- Coordinated multiple teams, resolved conflicts, and standardized the roll-out program for the data platform team.
- Led modernization and integration project by migrating legacy client data into one integrated MS Azure's cloud services platform resulting in C$500,000 savings.
- Assembled and coached a team of 10-15 to adopt an Agile mindset—Scrum and Kanban—and prioritized backlog initiatives to reach an MVP and CI/CD pipeline through DevOps. The delivery resulted in a 50% improvement in shipment.
- Increased value creation and delivery efficiency by 50% by leading DevOps practice for CI/CD using Azure DevOps, including Jira, Confluence, Agile planning, Azure Boards, build and release pipeline, monitor and alert.
Agile Product Manager
Cognizant
- Improved customer retention rate by achieving customer satisfaction through lesser defects on shipped products, initiated quarterly NPS and customer surveys, and introduced quick feedback loops.
- Enhanced delivery via decentralized design by suggesting microservices and customized SAFe DevOps principles for data projects. Implemented strategic objectives and monitored KPIs for all project teams, resulting in a KPI success rate of 99%.
- Reported project status and supported activities related to the program portfolio and release management, including feature burndown and velocity chart.
Product Manager
Cognizant
- Led the data warehouse team to collect and collate data from different systems and return information to downstream systems.
- Ran effective changes to database systems supporting core organizational and business process reconciliation to one platform using Informatica and InfoSphere, which resulted in US$5 million of annual cost savings.
- Led and established communication between all cross-functional teams, including internal, external, onsite, and remote and business users—markets and divisions—from conception to deployment and operations.
- Managed the product implementation team (TZ Facets Product) to successfully deploy modules that contributed to the effective customer rollouts and enrollments.
- Executed dashboards that helped provide integrated views of customer data enabling data-driven decisions for new program development and performance tracking for existing programs.
Lead Business Systems Analyst
Cognizant
- Redefined the requirement recording platform by recommending and implementing the build of an in-house analysis and mapping tool that led to an effective reusable requirement gathering and analysis storage application.
- Coached and mentored BSA, reviewed artifacts, and delegated work to provide regular training and performance management and promote professional development.
- Liaised between the business and data analyst teams, helped map transaction data that flowed into the system, and identified any data integrity issues with data stored in Oracle database tables.
Lead Software Engineer
Cognizant
- Directed the planning and implementation of long-term and short-term strategic initiatives to meet the business objectives.
- Fostered client relationships and provided strategic direction to meet the program goals.
- Developed usability cases for UI/UX and reviewed code in C#.
Software Developer
Inapp
- Performed requirements elicitation for the project and created a design for the final software output.
- Developed web-based software using computer programming languages such as VB.NET, C#, ASP.NET, and SQL.
- Designed solutions for various SOA applications and UI/UX usability.
Project History
Data Platform Modernization for Lending Products
Collaborated with vendors to define, prioritize, and deliver vision and strategy, championed user experience, defined and executed user stories, ensured superior experiences for credit card customers, and increased customer retention by over 40%.
The goal was to modernize the lending platform with enriched transaction data to serve more than two million customers across North America. The platform aimed to stream lending events through a distributed framework (BIAN) and technology such as Confluent Kafka.
Education
Master's Degree in Computer Science
Visvesvaraya Technological University - Bangalore, India
Bachelor's Degree in Computer Science
University of Kerala - Kerala, India
Certifications
Product Strategy
Northwestern Kellogg
Certified Scrum Master
Scrum Alliance
Certified Scrum Product Owner (CSPO)
Scrum Alliance
SAFe Agilist
Scaled Agile
Skills
Tools
ETL, SoapUI, Jira, Rally, Visio, Trello, Roadmunk, Confluence
Paradigms
Agile Product Management, Scrum, Agile, Agile Project Management, Kanban, Service-oriented Architecture (SOA), Microservices, Continuous Delivery (CD), Continuous Deployment, Data Product Management
Other
Data Management, Product Management, Agile Delivery, Agile Program Management, Data Product Manager, Backlog Management, Healthcare IT, Product Owner, Feature Backlog Prioritization, Finance Product Manager, Data Integration, Data Analytics, Data, Computer Science, Product Strategy, Digital Product Management, Scaled Agile Framework (SAFe), Product Discovery, Program Management, IT Product Management, Agile Product Delivery, Data Warehousing, Business Intelligence (BI), User Requirements, Business Requirements, Business Systems Analysis, Relational Data Mapping, Data Analysis, .NET, ASP.NET, Web Services, Extreme Programming, Azure PaaS, Platforms, Platform as a Service (PaaS), Continuous Discovery, MicroStrategy, Industry Standards, RSA, Containerization, Product Roadmaps, Feature Prioritization, Apache Kafka, Data Mining, API Integration, SaaS, Business Intelligence (BI) Platforms
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