Chris Thompson
Verified Expert in Product Management
Product Manager
San Jose, CA, United States
Toptal member since February 2, 2022
Chris has over 20 years of experience in software development, IT, and product management. He has recently worked as a senior product manager at Micro Focus and has created several digital experiences. Micro Focus is a top ten software company with customers in 98 of the Fortune 100. Before, Chris spent five years at LiveWorld building a world-class moderation tool that included instant messaging capability, auto-replies with business rules, case management, reporting, and more.
Project Highlights
Expertise
- Certified Scrum Product Owner (CSPO)
- Engineering
- Marketing Leadership
- Product Management
- Product Ownership
- Scrum
- Scrum Product Owner
- Technology
Work Experience
Senior Product Manager
Micro Focus International
- Launched My Micro Focus, the new digital dashboard.
- Managed two product lines with a team of 10 engineers and QA engineers.
- Achieved an 82% uplift in the engagement for "suggested for you" content.
- Performed as a product manager for the business' marketplace.
- Increased traffic to revenue pages by 20x and created a partner lead sharing program.
- Created a business rule suggestion engine that increased engagement by 37%.
Senior Product Manager
LiveWorld
- Created a new external SaaS platform as the product lead for LiveWorld's social content management system. I managed the complete beta release cycle.
- New customers were acquired in the software, medical, and retail verticals and converted 75% of the accounts to a paid model.
- Managed CRM (case management), customer success, and conversation tracking. Communication management, including real-time customer chat and conversations for Facebook and Twitter.
- Provided listening services. Integration with third-party and native social networks for API keyword search. Took part in case views, custom fields, advanced search, business rules, export, and much more.
Senior Product Manager
eBay
- Launched the above-standard sellers integration, which lowered prices and increased the gross merchandise sold.
- Launched the shopping.com affiliate marketing integration that added a new revenue stream via affiliate marketing.
- Launched eBay's product-based experience site update for 2012 in the US and international pages.
Consumer Product Manager
Realtor.com
- Launched Facebook's open-graph registration integration that boosted weekly registrations.
- Brought out askarealtor.com, which used a third-party moderation integration with Bazaarvoice to curate and publish consumer questions and Realtor answers.
- Launched the Short Sale and Real Estate Owned (REO) search experience on Realtor.com by leveraging a third-party integration for data with RealtyTrac.
- Created a better consumer experience through engagement analysis and experiments.
Project History
CakeBoot | A Customer and Order Management System (CRM)
https://cakeboot.comCreated a customer and order management system currently in use by multiple customers.
It's web-based so it can be used on any device with a web browser. It's also built with open source technology, so users do not have to worry about licenses and fees.
Other advantages are that it's fast, scalable, and highly customizable. CakeBoot is currently in beta release.
Visit Cakeboot.com to learn more.
Mixedwiki.com | Thought Leadership Site Dedicated to Accurate, Useful Information
https://mixedwiki.comLaunched a thought leadership site that focuses on product management, cryptocurrency, cars, technology, and more.
Education
Master's Degree in Business Administration (MBA) and Marketing
Santa Clara University - Santa Clara, CA
Bachelor's Degree in Engineering
San Jose State University - San Jose, CA
Certifications
Pragmatic marketing
Pragmatic Institute
Certified Scrum Product Owner (CSPO)
Scrum Alliance
Skills
Tools
Jira, Google Analytics, Slack, Google Hangouts, Zoom
Paradigms
Scrum, Agile Project Management, Requirements Analysis, Pragmatic Marketing, Testing
Platforms
Google Ads, Blockchain
Other
Marketing Leadership, Technology, Product Management, Product Ownership, Scrum Product Owner, Certified Scrum Product Owner (CSPO), Product Design, User Experience (UX), Minimum Viable Product (MVP), Product Strategy, User Research, Business, Strategy, Feature Backlog Prioritization, Technical Product Management, Engineering, Marketing, Salesforce Sales Cloud, VWO, Recommendation Systems, Cryptocurrency, Cryptocoin Mining, UI Design, UX Design, Social Media, Product Research, Social Networks, Project Timelines, User Interviews, Neo4j, PHP, HTML, Responsive Web Apps, SQL, Email, Web Security, Email Systems, Business Cases, Analytics, UX Analysis, User Workflows, eCommerce, UI Testing, Web Analytics, Third-party APIs, Third-party Management, Workflow, Invoice Management, CRM Design, WordPress
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