Christine Chen, Product Manager in —
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Christine Chen

Verified Expert  in Product Management

Product Manager

Location
Toptal Member Since
May 6, 2022

Project Highlights

Investment Platform for the Future
Led the product roadmap and backlog of a multi-million, multi-year investment platform.
Senior Business Consultant
Led a diverse team of 20 individuals for a 16 week discovery workshop and negotiated with senior cross-functional stakeholders resulting in a comprehensive strategy and product roadmap for a bank's future wealth management capabilities.
Vice President
Presented final implemented results, gaining a unanimous vote of approval from the bank's risk and compliance operating committee in recognition of the deliverable’s high quality, speed, and precise adherence to regulatory guidance.

Expertise

Work Experience

Product Manager

2024 - PRESENT
R&D of San Francisco based VC
  • Built and validated mathematical and statistical models to project and predict future property prices across cities in the US.
  • Analyzed historical data and economic variables, including GDP growth, inflation rates, unemployment, interest/mortgage rates, volatility of capital markets, physical location, and policy factors.
  • Evaluated large language models and ChatGPT for DTC or B2C interface.

Product Manager | Product Strategist

2023 - PRESENT
Large Private Equity Firm
  • Collaborated with senior executives to develop an alternative investment SaaS-based solution and product roadmap.
  • Led a group of developers and engineers to translate business requirements for fund subscriptions, payments (capital calls), and credit facilities and leverage them into intuitive product features.
  • Spearheaded the redesign and execution of the company's UI/UX interface with a new group of personas to enhance user experience and engagement.
  • Oversaw the solution architecture redesign, including API design and creation with OpenAI and ecosystem integration, including CRM, investor relationships, fund subscription, and admin accounting.

AI Product Manager

2023 - PRESENT
Burgundy Asset Management
  • Leveraged cutting-edge AI technologies, including GenAI, to select and implement third-party models. Machine learning was employed to analyze historical data to predict market trends and identify arbitrage opportunities.
  • Worked in the realm of investment research, with an approach mirroring the rigor of academia. GenAI was harnessed to expedite research processes, facilitating more informed and data-driven investment decisions.
  • Focused on extracting comprehensive client insights from a multitude of data sources. This involved analyzing client or user behavior across various platforms, such as portals, apps, and other user interfaces.

Product Owner

2021 - PRESENT
S&P Global
  • Facilitated the merger between S&P and IHS Markit, which included a significant $1.5 billion cloud agreement with AWS, underscoring the strategic importance of cloud technology in the firm's operations.
  • Led the transition from on-premises to cloud-based solutions for the company's data centers, a critical move that leveraged the power of cloud technology to optimize operations.
  • Negotiated contracts with SaaS-based vendors successfully, ensuring that the firm's cloud capabilities were well-aligned with its business needs and objectives.
  • Led discovery workshops to identify opportunities for harnessing the cloud's potential, allowing for innovative solutions and prototypes in AI and other cloud-based technologies.
  • Oversaw the implementation of transformative cloud solutions as the program lead for transformation and FinOps initiatives, optimizing operational efficiency and cost-effectiveness.
  • Designed data workflows that harnessed the capabilities of the cloud, facilitating efficient and secure data management and analysis within the organization.

Program Manager

2022 - 2022
Hearst Technology
  • Led the development and execution of the organization's cybersecurity strategy.
  • Managed complex cybersecurity programs successfully, including risk assessments, security policies, and compliance initiatives.
  • Conducted rigorous risk assessments and vulnerability analyses, identifying potential threats and implementing mitigation plans.
  • Ensured compliance with industry regulations and standards, maintaining comprehensive documentation to demonstrate adherence.

Product Consultant | Business Development and Fractional CFO

2021 - 2022
Women's Mental Health Start-up
  • Developed a product roadmap to increase user engagement via nudge architecture, gamification and A/R, integration of EHR, and compliance with SOC2 and HIPAA.
  • Developed commercial activities for domestic and international entrance in payers, employers, benefit aggregators, providers (clinical settings), and pharma.
  • Provided financial modeling and projections for investors during Series A.

Product Director

2021 - 2021
Scotia Wealth
  • Led a $100+ million SaaS-based investment management platform initiative supporting $60 billion in assets under management. Oversaw product development, ensuring alignment with client requirements and strategic objectives.
  • Led the full discovery phase with well-known vendors to evaluate business capabilities, including client onboarding, rebalancing, model management, order management system, performance attribution and analytics, reporting, and compliance/oversight.
  • Managed the product roadmap and backlog. Directed the conversion of project team members into Scrum, including business analysts, business systems analysts, SMEs, product owners, technology leads, QA testers, UI/UX designers, and selected vendors.

Chairperson

2020 - 2021
Mental Health Care Non-profit Organization for Anxiety and Depression
  • Worked on a product roadmap to increase AI-driven features.
  • Trained and mentored the existing product, technology, and commercial teams.
  • Worked on the CBT-driven app, which became Forbes-recognized and increased MAU by 150%.

Vice President

2019 - 2021
Wells Fargo
  • Spearheaded a critical, independent financial analysis/risk management process, preventing regulatory fines and delivering valuable product improvements.
  • Collaborated with product teams to implement innovative solutions.
  • Oversaw a $10 million budget and direct access to the C-suite.

Product Lead

2019 - 2020
CIBC Wealth Management
  • Led product ownership and technology business analysis for a $40 million CAD digital private wealth management platform.
  • Collaborated with cross-functional stakeholders to develop a comprehensive product roadmap.
  • Persuaded the C-suite to adopt an innovative solution after a 16-week discovery workshop.

Vice President | Product Manager | Program Manager | Project Manager

2007 - 2019
Goldman Sachs, JP Morgan, Wells Fargo, Deutsche Bank, and Barclays
  • Recognized as top 5% of employees at Goldman Sachs. Received accolades from regulators, who praised the final deliverable as the "industry's best practice" and a new "industry benchmark," affirming the high standard of work delivered.
  • Spearheaded a cross-border project at Wells Fargo, with a team of over 20 members within the corporate risk department focusing on credit products. Together, we developed and implemented a critical, independent risk management process.
  • Led a team of 15 experts to design a sophisticated $5 million database application with advanced user interface capabilities. The first phase of this project notably enhanced the speed and efficiency of decision-making by approximately 10%.
  • Orchestrated and managed a team of 20 prominent US HSBC leaders and stakeholders, focusing on a credit risk regulatory turnaround. Within a remarkably swift timeframe of three months, transformed the project status from "red" to "green."
  • Recruited with a 25% salary increase to spearhead the overhaul of Deutsche Bank's credit trading architecture in the United States. My efforts led to a comprehensive redesign of the entire US risk infrastructure.
  • Led a team of associates at JP Morgan in creating a 100+ page monthly metrics-driven deck. The deck monitored credit risk compliance with the SEC and Federal Reserve.
  • Drove consensus at JP Morgan, involving significant credit risk model revisions, system upgrades, application integration, SQL database reconfigurations, and buy-in from all affected stakeholders, including senior managing directors.

Investment Platform for the Future

Led the product roadmap and backlog of a multi-million, multi-year investment platform.

Investment platforms are used by financial advisors to manage client portfolios/relationships and book/execute trade orders while meeting firm and regulatory requirements.

Having a comprehensive platform that enables low latency, data accuracy, and a feedback-intensive solution is critical to the success of the advisors and serves as a crucial competitive advantage.

Senior Business Consultant

Led a diverse team of 20 individuals for a 16 week discovery workshop and negotiated with senior cross-functional stakeholders resulting in a comprehensive strategy and product roadmap for a bank's future wealth management capabilities.

I was the senior product owner responsible for the development and implementation of a new, innovative, Canadian Dollar (CAD) $40 million digital private wealth management platform supporting CAD $50 billion for the bank. I was also the leader of the bank's first team to define and develop a coherent private wealth management strategy and partnership with a compatible vendor, succeeding after seven years of failed attempts and CAD $10 million in losses.

Vice President

Presented final implemented results, gaining a unanimous vote of approval from the bank's risk and compliance operating committee in recognition of the deliverable’s high quality, speed, and precise adherence to regulatory guidance.

I spearheaded a 20+ member international project team within corporate risk to develop and implement a critical independent risk management process, preventing the closure of all international businesses and further regulatory fines for the firm.

Senior Program Lead

Organized, led and executed a cybersecurity program for a 300+ entity enterprise, including the evaluation of multi-year vendor.

I developed a cybersecurity strategy for Hearst's technology infrastructure and led a cross-functional program team to strategize and execute key deliverables. I also provided recommendations on cybersecurity strategies for fintech, healthtech, and consumer-tech.

S&P Global

Supported data center migration from on-prem facilities to AWS cloud post merger with IHS Markit; utilized PowerBI and Tableau to support capacity planning

I was responsible for a data migration program for the largest data provider in the world, supporting scalable and effective capability models for staffing, operations, training, change management, data source of truth, data and business models, and project KPIs.
2003 - 2007

Bachelor's Degree in Commerce

Queen's University - Kingston, Ontario, Canada

APRIL 2024 - PRESENT

No Code AI and Machine Learning: Building Data Science Solutions

MIT Professional Education

NOVEMBER 2012 - PRESENT

CFA

CFA Institute

Tools

Microsoft Power BI, Asana, Jira, Slack, Zoom, Confluence, Azure Active Directory

Industry Expertise

Digital Banking, Healthcare, Financial Services, Nonprofits, Credit Systems, Insurance, Marketplaces, Psychology & Mental Health, Pharmaceuticals, Biotechnology

Paradigms

Key Performance Metrics, Agile Product Management, Scrum, Requirements Analysis, Data Product Management, Quantitative Research, Agile, Agile Project Management, B2C, Agile Software Development, Azure DevOps, Human Interface Design

Platforms

Twilio, QlikView, AWS IoT

Other

Strategy, Data Analytics, Product Roadmaps, Negotiation, Leadership, Product Vision, Communication, Senior Executive Management, Financials, Financial Systems, Client Services, Client Relations, Cross-functional Collaboration, Product Strategy, Financial Statement Preparation, Financial Forecasting, Financial Products, Project Management, Regulations, Product Management, Fintech, Product Owner, User Stories, Stakeholder Management, Digital Product Management, eCommerce, Program Management, IT Infrastructure, Risk Management, Risk Analysis, Cybersecurity, Channel Strategy, WhatsApp, SMS, Business Analysis, Feature Prioritization, Product Requirements Documentation (PRD), Finance, Feature Roadmaps, Payroll & Benefits, Payment APIs, Product Lifecycle Management (PLM), Product Design, Business Models, Management Consulting, User Interviews, ROI, Data Strategy, Insurance Broking, Startups, B2C Marketing, Product-market Fit, Product Marketing, Healthcare IT, Process Optimization, Process Automation, Market Research & Analysis, Websites, Scope, Medical Software, Cost Estimation, Project Timelines, Mobile Apps, Task Management, Product Planning, Sprint Planning, Agile Leadership, User Needs, Feature Backlog Prioritization, Staffing, New Product Development, UX Strategy, Customer Experience, User Research, Innovation, Market Research, Design Strategy, Innovation Strategy, Marketing, Product Operations, Objectives & Key Results (OKRs), Roadmaps, Business to Business (B2B), Project Coordination, Documentation, Remote Team Leadership, Enterprise Software, Pitch Decks, Qualitative Research, Product Consultant, Backlog Grooming, Process Improvement, Growth, Product Ownership, Digital Health, Consulting, Healthcare Product Manager, Technical Project Management, Project Planning, Minimum Viable Product (MVP), Data Reporting, Data-driven Dashboards, Dashboard Development, Global Operations, Operational Risk, Digital Production, Product Strategy Consultant, Go-to-market Strategy, Security, IT Security, Business Development, Amazon Web Services (AWS), Artificial Intelligence (AI), Competition Research, Analysis, Product Launch, Internationalization, Localization, Team Leadership, Team Mentoring, Collaboration, International Growth, Translation, International Projects, Business, Stakeholder Interviews, Prototyping, Accounting Software, Request for Proposal (RFP), Software as a Service (SaaS), Customer Data Platform (CDP), Customer Journeys, Requirements, Web App Development, Databases, Salesforce, Monetization, IT Business Analysis, Microsoft Teams, User Interface (UI), Digital Marketing, User Personas, Design, Vendor Selection, Investor Presentations, User Experience (UX), Credit Cards, Credit Card Processing, Integration, Accounting, Technical Product Management, Research, Market Assessment, Online Payments, Digital Payments, Mobile Payments, Growth Marketing, B2B, Waterfall Methodology, Database Security, Contact Centers, Call Centers, Billing Systems, Product Growth, SaaS, Insurance Product Manager, Reinsurance, Electronic Medical Records (EMR), Discovery Workshops, Mobile, Early-stage Startups, Startup Funding, Lean, Web Applications, Scrum Master, Discovery, Vulnerability Assessment, Cloud Security, Containers, Crypto, Social, Business Requirements, Generative Pre-trained Transformers (GPT), Consumer Technology, Machine Learning, Patents, Legal, Crowdfunding, Software Development, Investment Banking, Enterprise, Sales, Sales Forecasting, Sales Pipelines, Cloud Services, Marketing Campaigns, Natural Language Processing (NLP), Mobile Applications, iOS, Pricing Strategy, Marketing Reports, Oracle, Digital, Miro, SQL, Data Management, Data Product Manager, Agile Product Delivery, Python, Agile Sprints, Regulatory Reporting, Compliance, Prototype Framework, Personas, Cloud, Contract Negotiation, Modeling, Economics, Large Language Models (LLMs), Deep Learning, Sentiment Analysis, Public Relations (PR)

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