Principal Consultant
2019 - PRESENTProduct Tranquility- Helped technology businesses accelerate their product growth and increase customer loyalty.
- Provided product management and strategy consulting services to growth-stage technology companies that operate primarily in the B2B SaaS or marketplace areas.
- Offered services that include: pricing strategy; market and account segmentation; current, prospective, and churned user interviews; competitive analysis and positioning; product strategy; and customer churn and retention improvement.
Program Leader
2019 - PRESENTKellogg School of Management - Northwestern University- Served as a program leader for Kellogg's Executive Education Product Strategy and Professional Certificate in Digital Marketing courses.
- Helped train the next generation of product leaders in the following areas of product strategy: analyzing product opportunities; discovery and requirements definition; designing business models; agile product development; taking products to market.
- Helped train the next generation of digital marketing leaders in the following areas of digital marketing: marketing fundamentals, customer research and segmentation, customer personas and positioning, customer journeys, and metrics and testing.
Independent Travel Consultant
2018 - 2019Viajero Ltd- Independently envisioned, planned and executed a 21 country round-the-world expedition as part of a long-term personal dream goal. I volunteered for two positions each one month in length.
- Performed daily service in the dishing temple, creating a hygienic and festive experience at Ängsbacka (Molkom, Sweden), an intentional community offering festivals and workshops focused on bringing about broad-scale change in human possibility.
- Assisted the founding team with digital marketing, including social media, SEO, conversion tracking improvements, and website A/B testing for Spanish Adventure (San Carlos, Colombia), a small Spanish language school in rural Colombia focused on helping individuals attain the best possible Spanish language immersion experience in the world.
Head of Product
2016 - 2017Lawnstarter- Assisted the company in growing its customer base 10x through various product initiatives, including revamped onboarding, automated communications, and logistical improvements.
- Increased additional service acceptance rates by 150% through request and fulfillment automation.
- Implemented technology and operational process change leading to 300% faster issue resolution between engineering and customer support.
- Researched, maintained, and published product metrics using Tableau and SQL.
- Created and executed the company strategy for product A/B testing.
- Sourced, interviewed, and hired the company's first data scientist.
- Administered Jira and Confluence Cloud platforms for the engineering team.
Product Strategy Principal
2015 - 2016SolarWinds- Led strategy and new product development for SolarWinds' Cloud (SaaS) business, reporting directly to SolarWinds' CTO.
- Oversaw new product definition, market and customer needs analysis, competitive analysis, white-space opportunity identification, and product roadmap definition.
- Created pricing, packaging, and go-to-market strategy for new key product initiatives.
- Defined partnership and business development initiatives.
- Recommended a life cycle strategy for some of SolarWinds' legacy products.
Group Product Manager
2014 - 2015SolarWinds- Grew revenue 100% over two years for our enterprise-class virtualization management product. Helped formulate and then implement an integration strategy to dramatically improve cross-sell and attach rates with the core product portfolio.
- Increased the unit volume by 66% in the first quarter after releasing SolarWinds’ enterprise storage monitoring product by analyzing customer segments, company competency, sales strategy, building out the strategy and v1 of the replacement product.
- Owned multiple “CEO #1 priority” projects, including a company-wide initiative to build customer awareness of other products by leveraging product as a marketing channel for cross-selling lead generation.
- Led and mentored a team of product managers, helping them remove roadblocks and inform strategic decisions.
- Collaborated closely with design, architecture, and engineering to deliver new products and delightful user experiences on time.
Senior Product Manager
2013 - 2014SolarWinds- Increased profitability of products by 40% though investing in supportability features offering a high return on investment.
- Led the product management team feedback process from sales engineering.
- Improved the product management team's hiring process.
- Led customer training webinars for several products at the company's virtual conference, ThwackCamp.
- Drove agile release processes into the development cycle to accelerate product release cycles by 50%.
Product Manager
2012 - 2013SolarWinds- Improved customer onboarding process, accelerating customer time to value 100% in a single release.
- Drove company's mobile strategy and accelerated mobile app release cycles for iOS and Android platforms.
- Established partnerships with third-party hardware vendors' engineering teams, decreasing customer issue resolution times by 50%.
- Interviewed hundreds of IT management pros to learn about the contextual use of our product.
- Partnered with product marketing to create a brand new pricing and packaging strategy.
Product Marketing Intern
2011 - 2011Location Labs- Created a freemium strategy for the company’s location-based services applications and presented recommendations to the CEO and the senior executive team.
- Constructed competitive analysis of the “Distracted Driving” mobile application landscape which secured government agency support of our DriveSmart Plus application.
- Formed relationships with key partners to support the company’s new brand launch.
- Acquired expert knowledge of the pros and cons of Freemium business models.
- Built financial model sensitivity analysis for the freemium business model.
Software Engineering Group Manager
2008 - 2010National Instruments- Developed and prioritized an 18-month product roadmap with 70 driver software features for the new $150 million revenue per year hardware product line, then presented a plan to three vice presidents.
- Implemented process improvements around software defect and feature management that reduced the outstanding defect backlog of the team by 75%, saving more than $150,000.
- Performed team leader responsibilities for a nine-person team which included interviewing, conducting staff performance evaluations, salary planning, mentoring, and budgeting.
- Improved testing efficiency of multiple product teams by 300% by isolating, prioritizing, and championing improvements of automated test infrastructure.
- Directed a 10% increase in developer efficiency by adopting a continuous build system that isolated new problems in the code and created daily transparency on the health of the software.
- Instituted continuous innovation practices within my team.
Product Owner
2007 - 2008National Instruments- Led a cross-functional management team in evaluating commercially available software test products and designing a replacement system that would result in a net benefit of $1 million annually.
- Presented to 50 test engineers at NIWeek, the company's global customer conference, on three key hardware architectures leading to increased customer adoption of new hardware platforms.
- Streamlined decision making of software project with 14 engineers working on a $200 million per year product line by assuming the role of project lead, resulting in promotion to group manager position within 4.5 years, fastest among peers.
Software Engineer
2003 - 2006National Instruments- Developed four independent features from design through release for kernel-level driver software that resulted in closing customer accounts worth over $7,000,000 in total sales.
- Led Marketing Leadership Training Program project team on a four month project to design a defensive market strategy resulting in additional committed R&D expenses of over $100,000.
- Implemented and improved upon a complex calibration algorithm for analog input measurements.
- Coordinated cross-group efforts to successfully implement software events support.
- Managed and implemented improvements to groups’ automated test suite.
Dan Balcauski
Product Manager in Austin, TX, United States
Member since October 31, 2019
Dan helps high-volume B2B SaaS CEOs define pricing and packaging for new products. He has managed multiple products throughout the product lifecycle from new concept incubation, product launch, product maintenance, platform transitions, and end of life. Dan has worked in both consumer and B2B companies across consumer internet, mobile, IT software, and test and measurement hardware and software in addition to company sizes ranging from startups to publicly traded multi-national enterprises.
Dan is now available for hire
Project Highlights
- Led creation of SolarWinds' new enterprise storage monitoring product, which won Storage Management Product of the Year.
- Worked with data scientist and engineering team to optimize Lawn Care pros routes, freeing up 40% time to complete routes.
- Assisted the executive team in understanding the complex domain of log analysis, ultimately leading to an acquisition.
Expertise
- Competitor Analysis & Profiling
- Cross-functional Team Leadership
- Pricing
- Product Management
- Product Strategy
- Software as a Service (SaaS)
- Strategy
- User Research
Education
- Northwestern University Kellogg School of Management
- Iowa State University of Science and Technology
Select Certifications
- Amplitude
- Mixpanel
- Segment
Employment
Project History
- Creation of Storage Resource MonitorLed creation of SolarWinds' new enterprise storage monitoring product, which won Storage Management Product of the Year.
I analyzed the existing platform, customer segments, company competency, and sales strategy and built out strategy and v1 of replacement product. This project entailed a major re-platforming, pricing, and repackaging change that required significant cross-functional collaboration with finance, legal, sales, marketing, architecture, and engineering teams.
- Logistics Optimization for Lawn CareWorked with data scientist and engineering team to optimize Lawn Care pros routes, freeing up 40% time to complete routes.
In a multi-phase project that included increasing adoption of a mobile app solution by Lawn Care pros, route data collection via location-based services, and data models to optimize routing, the team was able to create optimized routes for Lawn Care pros that resulted in over 50% earnings increases.
- Log Monitoring Market AnalysisAssisted the executive team in understanding the complex domain of log analysis, ultimately leading to an acquisition.
I was tasked by the CEO and CTO with understanding the complex domain of log management and analytics. I performed extensive customer needs analysis, segmentation and technology evaluation. Put together possible build strategy for SaaS-based products and the pros and cons of such an approach. Ultimately, this analysis led to the acquisition of one of the major players in the space.
Education
- Master's Degree in Business Administration2010 - 2012Northwestern University Kellogg School of Management - Evanston, IL
- Bachelor of Science Degree in Computer Engineering1999 - 2003Iowa State University of Science and Technology - Ames, IA
Certifications
- Insights Expert CertificationMAY 2021 - MAY 2023Amplitude
- Partner CertificationAPRIL 2021 - PRESENTMixpanel
- Analytics ExpertMARCH 2021 - MARCH 2022Segment
