Margaret Ferguson, Product Manager in Chicago, IL, United States
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Margaret Ferguson

Verified Expert  in Product Management

Product Manager

Location
Chicago, IL, United States
Toptal Member Since
April 22, 2020

Margaret's a 10+ year seasoned agile SaaS product leader, driven to build cutting-edge software through data. Her experience includes defining product strategy through to tactical execution and clients' specific requirements. Margaret builds consensus with project stakeholders ensuring efficient and timely delivery. After her time with both startup and large organizations, solving problems for customers draws Margaret to freelancing.

Agile Product ManagementProcess DocumentationScrumEnterprise Resource Planning (ERP)Product OwnerSoftware as a Service (SaaS)Product ManagementSaaSAgileProduct Ideation Consulting

Expertise

Agile Product ManagementFeature Backlog PrioritizationFeature RoadmapsJourney MappingProduct DeliveryProduct RoadmapsProduct StrategyScrum

Work Experience

Manager of Product Management

2017 - 2020
Thomson Reuters
  • Implemented product roadmap, product delivery plans, garnering support and buy-in for stakeholders and customers.
  • Championed a lean agile enterprise methodology within product and engineering teams, including training, tools implementation, and metric development, delivering effective user stories and requirements.
  • Coordinated software training and demonstrations across three separate agency offices, validating and giving solutions for 25 different business requirements.
  • Fostered cross-team communication and relationships, keeping all teams aligned and informed.

Chief Operating Officer

2015 - 2017
National Tax Search, LLC.
  • Implemented outsourcing-specific processes to off-shore provider, saving $500,000+ in nine months.
  • Sustained and developed existing and new business partnerships, strengthening client base, and developing new business offerings, increasing revenue by ~$200,000.
  • Redefined and modified existing department procedures and KPIs, sustaining growth of ~$200,000 in revenue.

Director of Product Management

2013 - 2015
National Tax Search, LLC.
  • Developed and implemented effective product descriptions and scope of services, ensuring timely delivery of new products and services.
  • Initiated and completed major client conversions and integrations, creating more efficient processing by the client.
  • Maximized and accomplished NTS’ exposure to the real estate, mortgage, and banking industries by marketing and advertising effectively and maintaining costs under 1% of revenue.

Outsourcing Data Collection and Validation Application

Led product and engineering teams to build an application to outsource entire data gathering process to an offshore company reducing costs by $500,000 in nine months and exceeding contractual service level agreements.

I developed roadmaps, personas, journey maps, data flows, data validations, and workflow, allowing stakeholders and engineers to understand exactly what the expected outcomes were and why this project was important. The web application utilized existing data and disparate data structures. Based on dates and business processes, displayed records to contract workers to collect the required information, data input, and validated the data based on algorithms. This data, and supporting scanned documents, were then published back into the existing application via APIs, quality checked again and posted into the databases for the customer to consume, via website or API. This application provided metrics and exception reporting for internal management.
1994 - 1998

Bachelor of Arts Degree in Business Administration and Theatre

Augustana College - Rock Island, Illinois, USA

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