Prashant Saxena, Product Manager in Toronto, ON, Canada
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Prashant Saxena

Verified Expert  in Product Management

Product Manager

Location
Toronto, ON, Canada
Toptal Member Since
March 28, 2023

Prashant is a product manager with 7+ years of experience. He has worked with companies such as Cisco, Thomson Reuters, Marsh, IHS Markit, and Nagarro. Specializing in managing the development of SaaS and B2C web applications, Prashant delivers results with deep expertise in Agile product management, UI/UX, SQL, Google Analytics, Jira, and Excel. His industry experience is backed by scrum product owner certifications, an MBA from Notre Dame, and a bachelor's degree in computer science.

Project Highlights

Financial Benchmarking Tool for Law Firms
Established the product vision and direction for a new financial benchmarking tool for the legal market and increased customer usage by 300%.
Enterprise Relationship Management Tool for Law Firms
Built the product roadmap and launched Relationship Insights—a comprehensive SaaS product for ERM and marketing automation.
Instant Connect Healthcare Collaboration Software
Managed Webex Instant Connect—a WebRTC collaboration solution that connects patients with providers and enhances the telehealth and virtual rounding experience I expanded the product to over 100 customers in less than a year.

Expertise

Work Experience

Senior Product Manager

2022 - PRESENT
Cisco
  • Responsible for growth verticals strategy across different industries such as legal, healthcare, and broadcast.
  • Managed Cisco Webex collaboration product—a WebRTC solution used by broadcast clients (CNN, NBC) —to facilitate real-time browser-based meetings.
  • Created epics and user stories with acceptance criteria. Built product roadmap based on customer input, sales, customer support, and market trends. Leveraged Power BI for user analytics.
  • Collaborated with UX and Compliance to create and roll out accessibility policy and procedures for the overall product group.
  • Collaborated with Cisco business development and evangelism teams to onboard new partners. Enabled integration with Webex calling capabilities.
  • Managed Webex Instant Connect: a WebRTC collaboration solution connecting patients with providers and enhancing telehealth and virtual rounding experience.

Product Manager

2019 - PRESENT
Thomson Reuters
  • Launched a comprehensive SaaS product for enterprise relationship management and marketing automation and built the product roadmap based on customer input, sales, customer support, and market trends.
  • Created 400+ user stories with acceptance criteria in Jira. Owned the roadmap and feature prioritization. Facilitated Scrum meetings and sprint planning and collaborated with development teams to manage the SDLC.
  • Established the product vision and direction for a new financial benchmarking product for the legal industry and maintained stakeholder engagement by socializing data-driven roadmaps internally and externally.
  • Identified product gaps through market research, competitive analysis, accessibility, and usability testing. Articulated product strategy and communicated recommendations on key competitive messaging to Marketing and product leadership.
  • Contributed to converting prospects to multimillion-dollar annual revenue by engaging with Sales as a subject matter expert during pre-sales meetings; collaborated with Marketing to create collateral and direct product positioning.
  • Established the product vision and direction of a new product initiative, Strategic Insights. Maintained stakeholder engagement by socializing data-driven roadmaps internally and externally.

Product Manager/Business Analyst

2018 - 2019
Vennli
  • Managed the product roadmap and Agile software development sprints and wrote 20+ product requirements documents (PRDs).
  • Performed market research and competitive analysis (SWOT, pricing, user reviews, and differentiation) to improve Vennli's competitive position.
  • Collaborated with the client success team to create product demos, positioning, and messaging.

Vice President, Digital Products and Partnerships

2018 - 2019
Marsh
  • Built the product strategy for Marsh's white-label UI/UX framework for the global insurance marketplace.
  • Integrated the UI/UX framework with a big data lake, Google Analytics, payment processors, APIs, and personalization engines.
  • Launched multiple insurance apps on web and mobile platforms in Europe, Asia, and North America.
  • Created wireframes to visualize user journeys and communicate product features.
  • Reduced the time-to-market for product launches by three months by managing stakeholders in engineering, marketing, legal, and compliance teams.
  • Led delivery and product management of TrustedPals, Marsh's first direct-to-consumer online pet insurance offering.

Product Manager

2017 - 2017
SailPoint Technologies (Intern)
  • Built the product roadmap and gathered requirements via interviews with clients and implementation partners.
  • Led the development of a new SailPoint community platform to enable collaboration with customers, advocates, and influencers.
  • Worked with Agile Scrum teams to release more than three new features.

Associate Product Owner/Business Analyst

2016 - 2016
IHS Markit
  • Conducted daily Scrum calls with clients, elicited customer requirements, created business requirements documents, collaborated with the QA team to create test scenarios, and gave product feature demos during sprint releases.
  • Developed SRS documents and defined user stories for the Markit KYC application.
  • Created Tableau dashboards to track key product metrics, drive business decisions, and communicate KPIs to stakeholders.

Associate Product Owner/Business Analyst

2014 - 2016
Nagarro
  • Analyzed, discussed, and documented 300+ user stories and managed team resources, story commitment, and task breakdown.
  • Reduced the cost of development by 54%, analyzed Google Analytics data, and conducted UAT and user research to improve the UX.
  • Directed multiple product localization QA projects with teams of 10+ members across Germany, the United States, and India to launch localized, country-specific versions of clients' products in 10+ languages and seven markets.

Software QA Engineer/Business Analyst

2013 - 2014
QA Infotech
  • Increased customer traffic by 400% by leading a 4-member QA and UX team to rearchitect a client's products to support web accessibility, usability, and localization standards. Prepared test plans, test cases, and RTM for capturing test coverage.
  • Performed cross OS-browser functional testing to validate the client's web and mobile applications across 20+ OS-browser combinations.
  • Prepared test plans and test cases and saved $20,000 for the client by eliminating up to 90% of the QA effort by writing automation scripts.

Financial Benchmarking Tool for Law Firms

https://legal.thomsonreuters.com/en/products/strategic-insights

Established the product vision and direction for a new financial benchmarking tool for the legal market and increased customer usage by 300%.

A financial benchmarking tool that assists the largest law firms in the world in developing their pricing strategies.

I developed the vision for the product, maintained stakeholder engagement by socializing data-driven roadmaps internally and externally, and added new, innovative features that increased customer usage by 300%.

Enterprise Relationship Management Tool for Law Firms

Built the product roadmap and launched Relationship Insights—a comprehensive SaaS product for ERM and marketing automation.

Relationship Insights is targeted primarily to marketing and business development in large law firms. The product connects with Microsoft Exchange to extract all relationships and strengthen relationships. I built the roadmap based on customer input, sales, customer support, and market trends.

Trusted Pals Pet Insurance Application

https://www.trustedpals.com/

Launched a pet insurance application for North American pet owners that had 10,000+ visitors in the first month of launch.

Served as the product manager and collaborated with the business owners to document the requirements and the engineering team to deliver this new pet insurance application, which also had a mobile app for managing insurance policies.

Customer Engagement Platform for SailPoint Customers

https://www.sailpoint.com/

Built a new customer engagement platform for SailPoint to communicate effectively with its SaaS customers about new feature enhancement requests.

As the product manager, I led the development of a new customer engagement platform on Salesforce Communities and rolled out the MVP version to 300+ SailPoint customers. The new engagement platform allowed Sailpoint's product management team to effectively prioritize feature requests from 300+ customers.

Insure My Tesla Automobile Insurance Application for German Market

Launched an auto insurance application for Tesla owners in Germany in less than two months.

Worked with Tesla business owners to document the business requirements and translated them into actionable user stories for the engineering team to use in development. I leveraged the white-label UI/UX framework built by my product team to launch this new insurance application in less than two months.

Instant Connect Healthcare Collaboration Software

https://help.webex.com/en-us/article/sv0h2ab/Webex-Instant-Connect

Managed Webex Instant Connect—a WebRTC collaboration solution that connects patients with providers and enhances the telehealth and virtual rounding experience I expanded the product to over 100 customers in less than a year.

Webex Instant Connect allows healthcare staff and patients to connect using simple, easy-to-use video telehealth consultations scheduled directly from their Electronic Medical Records (EMR) portal.

These browser-based consultations are highly secure, and no private health information is collected at any point. There is nothing for patients to install, nor are there any login details to remember—the patient simply clicks the provided link.

As a fully flexible platform, Webex Instant Connect now powers other healthcare use cases, such as in-patient teleconsultation, hourly virtual rounding, family visitation, and others.
2016 - 2018

Master's Degree in Business Administration (MBA)

University of Notre Dame - South Bend, Indiana, USA

2008 - 2012

Bachelor's Degree in Computer Science

Jaypee Institute of Information Technology - Noida, India

JUNE 2018 - PRESENT

Scrum Master Certified (SMC)

SCRUMstudy

JUNE 2018 - PRESENT

Scrum Product Owner Certified (SPOC)

SCRUMstudy

MAY 2018 - MAY 2019

Google Analytics Certification

Google

JULY 2013 - PRESENT

ISTQB Foundation Level Test Engineer

ISTQB

Tools

Slack, Zoom, Skype, Microsoft Outlook, Jira, Google Analytics, Figma, MS Exchange, Tableau, UX Tools

Industry Expertise

Healthcare

Paradigms

Scrum, Agile, Agile Software Development, Agile Project Management, Requirements Analysis, Kanban, Agile Product Management, Azure DevOps, HIPAA Compliance

Other

Market Research, Product Management, SaaS, User Experience (UX), Product Owner, QA Testing, Usability, User Stories, Feature Prioritization, Sprint Planning, Product Vision, Stakeholder Engagement, Sprints, Product Strategy, Functional Testing, B2B, Minimum Viable Product (MVP), Software as a Service (SaaS), Technical Project Management, Business to Business (B2B), Research, Product Ownership, Business Strategy, Digital Services, Business Models, Technical Product Management, Go-to-market Strategy, Startups, Business Architecture, Launch Strategy, Backlog Grooming, Backlog Management, Strategy, Roadmaps, Digital Product Management, Growth, Product Consultant, Feature Backlog Prioritization, Prototyping, Business Analysis, IT Business Analysis, Project Management, Consulting, Web Applications, Project Planning, Project Timelines, Discovery, Business Requirements, PDF, Databases, Software Development, Quality Assurance (QA), Team Leadership, Manual QA, Data Analytics, Analytics, Cloud Computing, Java, SQL, UI Testing, User Interface (UI), User Research, Product Roadmaps, Software Development Lifecycle (SDLC), Product Requirements Documentation (PRD), Competitive Intelligence, Product Demonstrations, APIs, Web & Mobile Applications, Wireframing, User Journeys, Stakeholder Management, Requirements, Interviews, Software Requirements Specifications (SRS), Dashboards, Key Performance Indicators (KPIs), Web Accessibility, Test Cases, Scrum Product Owner, UX Testing, Discovery Workshops, Internet of Things (IoT), Digital Health, Healthcare IT, Healthcare Product Manager, Notion, New Product Development, Scope of Work, Client Portals, Workflow, Web Development, Leadership, Airtable, Amazon Web Services (AWS), Data Analysis, Workflow Tools, Pendo, Web App Development, Customer Relationship Management (CRM), Data Reporting, Data Migration, Microsoft Teams, Identity & Access Management (IAM), Selenium, Mobile UI, Scrum Master, Salesforce, ERM, Data Lakes, Payment Processing, User Acceptance Testing (UAT), Localization, Test Automation, Finance, C, Security, Customer Support

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