Product Manager in Belgrade, Serbia

Project Tasks:
• Took full ownership of the shopping and customer onboarding experience of anonymous and registered clients on the platform.
• Aligned growth strategy of shopping and customer onboarding with the company strategy.
• Responsible for the continuous discovery of shopping and customer onboarding according to company strategy.
• Lowered cart abandonment rate by 15% in four months.
• Improved the NPS score by 10% during the first four months of work.
• Increased insurance quote generation by 15% in Q3 when compared to Q2.
• Oversaw the rapid prototyping for idea verification and fast decision-making with various stakeholders.
• Created, scheduled, and performed customer interviews.
• Implemented Agile discovery, planning, road mapping in order to transfer the best possible inputs to the development team.
• Stayed aware of the commercial aspect of the business.
• Worked on story writing, refining, and slicing.

Project Tasks:
• Responsible for the development of the retail eCommerce enterprise platform for insurers.
• Actively involved in all Scrum team activities.
• Drive Scrum ceremonies: sprint planning, sprint reviews, and backlog refinements. • Created, defined, and sliced business requirements often in the form of epics, use cases, and user stories.
• Worked with the development team to deliver the desired outcome.
• Oversaw the Agile planning, scoping, and road mapping the product.
• Created product demo videos and presented/showcased the product in front of an online and live audience.
• Created functional customer training sessions for SAP Commerce Financial Services Accelerator.
• Led and facilitated stakeholder workshops while defining the product vision together with the stakeholders.
• Implemented continuous discovery using the SAP Hybris Application Lifecycle Framework.
• Oversaw and was responsible for the transformation from an on-premise to a cloud solution.

• Responsible for the implementation of the SAP Commerce Financial Services Accelerator for Standard Bank South Africa.
• Actively participated in finding the optimal solution for the client and facilitating product discovery workshops.
• Delivered the pilot project according to the agreed roadmap within time, scope, and budget.
• Oversaw and was responsible for the quality strategy of the product and writing and performing UATs.
• Led the resource planning, invoicing, and monitoring of the financial success of the project.
• Created the financial reports to C-level executives and financial forecasting of the project.
• Maintained and improved the relationship with the client into something that was healthy and constructive.

• Oversaw client engagement which included the creation of quotes and quote negotiation.
• Implemented scoping and requirement gathering with the client.
• Consulted the client on functional and technical requirements of the solution. • Defined the business requirements and implemented the transformation to a development-friendly format often in the form of user stories and use cases. • Delivered the business requirements to the team and working tightly with the development.
• Worked with the development team to deliver the desired outcome.
• Implemented road mapping and real-time qualitative and quantitative monitoring of project success.
• Created a resource plan which involved invoicing and monitoring the financial success of the project as well as giving financial reports to C-level executives.