Product Manager
2020 - 2020PepsiCo (via Toptal)- Gathered pain points and requirements from the sales team. Collaborated on feature development with the senior product manager. Created a product backlog from user stories and requirements and managed it within Jira.
- Developed all user stories, market research, requirements documents, and wireframes, for the new price monitoring tool in Confluence and Jira.
- Collaborated with cross-functional teams that included UI/UX designers, eCommerce retail sales, product catalog, data engineering, and data science and analytics. Assisted designers with the dashboard design, using Adobe XD.
Product Owner
2015 - 2020ValueMailers.Com- Added $1.2 million in revenue by launching a custom CRM system to promote frictionless telephone sales. Stored customer data and payment information in a compliant and secure cloud environment. Worked with PHP, Laravel, and JavaScript technologies.
- Saved $40,000 annually by leading the development of an automated vendor ordering system web application that has scaled with the growth of the company and the number of orders received. Built with PHP, MySQL, Laravel, and third-party vendor APIs.
- Saved $20,000 in annual overhead costs by leading a team to develop an automated tracking system that pushes tracking to all selling channels, using UPS API integrations and third-party marketplace API integrations, maintaining a 90+ seller rating.
- Wrote all technical documentation, led backlog grooming and sprint planning, created user stories using stakeholder input and customer feedback, determined acceptance criteria, and wireframed internal web applications and external web products.
- Created a product strategy and roadmap according to C-suite goals to guide efficiency and process streamlining.
- Collaborated with the scrum master and delivery team to meet company goals and objectives.
- Created and managed over 4,000 product listings across third-party marketplaces and the company's web store. Updated product images and descriptions from copywriters and designers. Monitored product sales metrics and made modifications as needed.
Full-stack Web Developer
2012 - 2015ValueMailers.Com- Performed data migration and upgraded an eCommerce website from osCommerce to Magento 1.9.x. The Magento store has generated $10 million+ in revenue.
- Integrated Google Tag Manager and Facebook pixel into sales funnel pages. Built dashboards in Google Analytics to monitor results. Worked with marketing and copywriting if funnel opt-in did not meet standard percentages.
- Created and managed over 4,000 product listings across third-party marketplaces and the company's web store. Updated product images and descriptions from copywriters and designers. Monitored product sales metrics and made modifications as needed.
- Calculated sales tax for states that the company collected them in. Created formulas in Excel to automate the process and dramatically reduce time to file.
Application Support Analyst
2009 - 2012JPMorgan Chase- Saved over 10,000 minutes of employee time by creating a Bash script for active home directory removal that saved 10 minutes for every home drive removed.
- Performed extensive QA testing, using automated test scripts and manual browser testing for all developed features in the profile center application for treasury and security services.
- Provided Level 3 support for the profile center application, capturing screen shares with customers and communicating bugs with the development team and project managers.
- Investigated bugs and errors in code and executed fixes in C#.NET Framework in collaboration with the offshore development team.
- Led customer development interviews. Created production support documents, troubleshooting guides, FAQs, and process guides.
- Oversaw identity and security access for all Chase employees within Wintel infrastructure, including Novell, NT, Active Directory, Remote Access, and Citrix platforms.