Roland Burke, Product Manager in Cicero, NY, United States
Roland Burke

Product Manager in Cicero, NY, United States

Member since September 24, 2020
Roland has delivered and managed software products for more than a decade, including four years at JPMorgan Chase. With his background in computer science and full-stack development, he has led projects that helped businesses increase revenue and streamline processes. Roland achieves companies' strategic goals and objectives through teamwork, collaboration, and servant leadership.
Roland is now available for hire

Project Highlights

  • Reduced average sales call length by 20% and brought in an additional $1.2 million+ in revenue in the first year.
  • Saved the company over $40,000 in annual overhead costs by leading the development of an automated vendor order placing application.
  • Saved $20,000 in overhead costs by streamlining tracking updates to third-party marketplaces.

Education

Employment

  • Product Manager

    2020 - 2020
    PepsiCo (via Toptal)
    • Gathered pain points and requirements from the sales team. Collaborated on feature development with the senior product manager. Created a product backlog from user stories and requirements and managed it within Jira.
    • Developed all user stories, market research, requirements documents, and wireframes, for the new price monitoring tool in Confluence and Jira.
    • Collaborated with cross-functional teams that included UI/UX designers, eCommerce retail sales, product catalog, data engineering, and data science and analytics. Assisted designers with the dashboard design, using Adobe XD.
  • Product Owner

    2015 - 2020
    ValueMailers.Com
    • Added $1.2 million in revenue by launching a custom CRM system to promote frictionless telephone sales. Stored customer data and payment information in a compliant and secure cloud environment. Worked with PHP, Laravel, and JavaScript technologies.
    • Saved $40,000 annually by leading the development of an automated vendor ordering system web application that has scaled with the growth of the company and the number of orders received. Built with PHP, MySQL, Laravel, and third-party vendor APIs.
    • Saved $20,000 in annual overhead costs by leading a team to develop an automated tracking system that pushes tracking to all selling channels, using UPS API integrations and third-party marketplace API integrations, maintaining a 90+ seller rating.
    • Wrote all technical documentation, led backlog grooming and sprint planning, created user stories using stakeholder input and customer feedback, determined acceptance criteria, and wireframed internal web applications and external web products.
    • Created a product strategy and roadmap according to C-suite goals to guide efficiency and process streamlining.
    • Collaborated with the scrum master and delivery team to meet company goals and objectives.
    • Created and managed over 4,000 product listings across third-party marketplaces and the company's web store. Updated product images and descriptions from copywriters and designers. Monitored product sales metrics and made modifications as needed.
  • Full-stack Web Developer

    2012 - 2015
    ValueMailers.Com
    • Performed data migration and upgraded an eCommerce website from osCommerce to Magento 1.9.x. The Magento store has generated $10 million+ in revenue.
    • Integrated Google Tag Manager and Facebook pixel into sales funnel pages. Built dashboards in Google Analytics to monitor results. Worked with marketing and copywriting if funnel opt-in did not meet standard percentages.
    • Created and managed over 4,000 product listings across third-party marketplaces and the company's web store. Updated product images and descriptions from copywriters and designers. Monitored product sales metrics and made modifications as needed.
    • Calculated sales tax for states that the company collected them in. Created formulas in Excel to automate the process and dramatically reduce time to file.
  • Application Support Analyst

    2009 - 2012
    JPMorgan Chase
    • Saved over 10,000 minutes of employee time by creating a Bash script for active home directory removal that saved 10 minutes for every home drive removed.
    • Performed extensive QA testing, using automated test scripts and manual browser testing for all developed features in the profile center application for treasury and security services.
    • Provided Level 3 support for the profile center application, capturing screen shares with customers and communicating bugs with the development team and project managers.
    • Investigated bugs and errors in code and executed fixes in C#.NET Framework in collaboration with the offshore development team.
    • Led customer development interviews. Created production support documents, troubleshooting guides, FAQs, and process guides.
    • Oversaw identity and security access for all Chase employees within Wintel infrastructure, including Novell, NT, Active Directory, Remote Access, and Citrix platforms.

Project History

  • Internal CRM
    Reduced average sales call length by 20% and brought in an additional $1.2 million+ in revenue in the first year.

    Served as the product owner in the Scrum team that developed a secure internal CRM that stored customer data and payment information, eliminating the need to re-enter the information for repeat orders. Added analytics to segment purchasers by last purchase date, amount spent, and geographical region.

  • Automated Vendor Order Placing System
    Saved the company over $40,000 in annual overhead costs by leading the development of an automated vendor order placing application.

    Served as the product owner on the Scrum team that developed a web application that pulled all orders from third-party marketplaces—Amazon, eBay, and Walmart—and filtered through the orders to recognize which orders needed to be sent to which third-party vendors via EDI, API, or email.

  • Automated Tracking System
    Saved $20,000 in overhead costs by streamlining tracking updates to third-party marketplaces.

    Served as the product owner in the Scrum team that developed a web application to pull tracking information from carriers like UPS and USPS and then filter the information and push it to the relevant third-party marketplace—Amazon, eBay, or Walmart.

Education

  • Bachelor's Degree in Computer Science
    2005 - 2009
    Syracuse University - Syracuse, NY, USA

Certifications

  • Product Management Certificate
    OCTOBER 2020 - PRESENT
    Product School
  • Professional Scrum Master Level I (PSM I)
    SEPTEMBER 2020 - PRESENT
    Scrum.org
  • PMI Agile Certified Practitioner (PMI-ACP)
    SEPTEMBER 2020 - SEPTEMBER 2023
    Project Management Institute (PMI)
  • Certified Scrum Product Owner (CSPO)
    SEPTEMBER 2020 - PRESENT
    Scrum Alliance

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