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Ismail Karchi

Verified Expert in Engineering

Data Scientist and Developer

Casablanca, Casablanca-Settat, Morocco

Toptal member since July 13, 2022

Expertise

Machine Learning Algorithms Back-end Developers Data Science Mathematics Full-stack Data Mining Data Analysis Analytics Development Artificial Intelligence

Bio

Ismail is a data scientist with over a decade of experience working on high-value projects in the eCommerce, contact center, agriculture, petroleum, and transportation sectors. He specializes in descriptive and prescriptive data-oriented solutions, from design to implementation. Besides his extensive work experience, Ismail has also published a book on machine learning and statistical analysis applications in the oil storage process.

Portfolio

Self-employed

Python 3, Clustering, Visual Studio Code (VS Code), Jupyter Notebook, Slack...

Codehost, Inc.

Machine Learning, Artificial Intelligence (AI)...

Proximo, Inc

LangChain, Python, AI Chatbots, Artificial Intelligence (AI), Conversational AI...

Experience

Product Discovery - 12 years
REST APIs - 12 years
Technical Leadership - 11 years
Leadership - 11 years
Data Science - 10 years
Architecture - 10 years
Artificial Intelligence (AI) - 8 years
AI Architecture - 7 years

Preferred Environment

Artificial Intelligence (AI), Data Science, Proof of Concept (POC), Minimum Viable Product (MVP), Ontologies, AI Agents, n8n, Multi-agent Systems, AI Architecture, RAG Architecture, RAG Systems, RAG Pipelines

The most amazing...

...solution I've developed is a shipping engine with a conversion rate optimizer for Jumia, which impacted 6.8 million customers in 2020.

Work Experience

Data and AI Expert

2012 - PRESENT

Self-employed

Published a book specialized in optimizing the oil storage process using statistical analysis (ISBN 978-3-8417-9268-6).
Developed a profiling and marketing recommendation engine for the Moroccan railway company.
Built an automatic bidding system for hotels on the Trivago metasearch for an online travel agency. The system is data-driven based on hotel segmentation and doubled the ROAS on 80% of the 5,489 hotels listed on the metasearch.

Technologies: Python 3, Clustering, Visual Studio Code (VS Code), Jupyter Notebook, Slack, SQL, Microsoft Power BI, Pandas, Scikit-learn, NumPy, XGBoost, Regression, Artificial Intelligence (AI), Machine Learning Operations (MLOps), Machine Learning, Full-stack, Python, Data Science, Generative Pre-trained Transformers (GPT), Natural Language Processing (NLP), Computer Science, Google Analytics, eCommerce, Google BigQuery, BigQuery, Mathematics, Applied Mathematics, Amazon Web Services (AWS), Statistics, Team Leadership, JSON, Text Mining, Web Scraping, Data Analytics, Data Mining, Data Reporting, Data Visualization, Business Analysis, Azure, Dashboards, Predictive Analytics, Predictive Modeling, Natural Language Toolkit (NLTK), Advisory, Technology Consulting, Data Analysis, OpenAI, Generative Pre-trained Transformer 2 (GPT-2), Time Series Analysis, Business Intelligence (BI), Statistical Analysis, Marketplaces, Analytics, Project Management, Data Extraction, Deep Learning, Text Analytics, Proof of Concept (POC), Minimum Viable Product (MVP), AI Programming, APIs, Natural Language Understanding (NLU), PyTorch, GitHub, Matplotlib, Information Extraction, Amazon SageMaker, Docker, PostgreSQL, Data Engineering, Generative Pre-trained Transformer 4 (GPT-4), OpenAI GPT-3 API, Full-stack Development, Spark, Marketing, Data Scientist, Generative Pre-trained Transformer 3 (GPT-3), Statistical Methods, Statistical Data Analysis, Mathematical Analysis, Language Models, Artificial General Intelligence (AGI), Architecture, Classification, Text Classification, Data Modeling, OpenAI GPT-4 API, TensorFlow, Financial Modeling, Data Cleaning, Unstructured Data Analysis, Large Data Sets, Natural Language Queries, Computer Vision, Image Recognition, Convolutional Neural Networks (CNNs), Frameworks, Large Language Models (LLMs), Chatbot Conversation Design, Chatbots, Recommendation Systems, Regression Modeling, Forecasting, Quantitative Analysis, LangChain, Generative Artificial Intelligence (GenAI), AI Design, Call Centers, Retrieval-augmented Generation (RAG), Supervised Learning, Unsupervised Learning, LlamaIndex, Building Information Modeling (BIM), Knowledge Graphs, Neo4j, Graph Databases, Prompt Engineering, Leadership, Technical Leadership, Agile, Data Structures, Database Architecture, Startups, Ontologies, Big Data, Data Collection, Modeling, Sentiment Analysis, Vectorization, Semantic Search, Product Discovery, ETL, Data Annotation, Causal Inference, Technical Consulting, Vector Databases, AI Consulting, AI Prompts, OpenAI API, Algorithms, Clustering Algorithms, K-means Clustering, Hierarchical Clustering, DBSCAN, Microsoft Copilot Studio, Document Processing, AI Chatbots, Conversational AI, Claude, Replit, Gemini, Vertex AI, Dialogflow, JavaScript, Back-end Development, Optimization Algorithms, Google Cloud Platform (GCP), Algorithm Design, Data Cleansing, Feature Engineering, Financial Market Data, Financial Markets, Mathematical Modeling, Time Series, FastAPI, Web Development, Pricing Strategy, Dynamic Pricing, Data Pipelines, Pricing Models, Data, ChatGPT, Amazon S3 (AWS S3), AWS Lambda, Kubernetes, Amazon EC2, AI Agents, AI Modeling, Reinforcement Learning, Email, Streamlit, MongoDB, Flask, Web Dashboards, Vercel, Deployment, Data Scraping, Data Aggregation, Finance, Trading, Trading Bots, REST APIs, Time Series Forecasting, Hypothesis Testing, LSTM, n8n, Agentic AI, Automation, LangGraph, Semantics, Object Detection, Multimodal GenAI, API Integration, Customer Relationship Management (CRM), Middleware, REST, Workflow Automation & System Integration, Multi-agent Systems, AI Architecture, AI Integration, RAG Architecture, AI Systems, API Development, AI Copilots, Software Architecture, AI Agent Orchestration, Agentic AI Systems, Statistical Modeling, Multivariate Statistical Modeling, AI Automation, Process Automation, Website Data Scraping, AI Tools, RAG Systems, Django, RAG Pipelines, AI Design, AI Programming, Agentic AI Systems, Artificial Intelligence (AI), Technical Product Management

AI/ML Developer

2025 - 2025

Codehost, Inc.

Developed the AI agent on GCP and deployed it. Solution consisted of a well-prompted agentic AI workflow, RAG, and web search.
Tracked performance on GCP, cost usage, and user inscriptions.
Oversaw the launch process and bugs from end users.

Technologies: Machine Learning, Artificial Intelligence (AI), Natural Language Processing (NLP), OpenAI API, Python, Large Language Models (LLMs), ChatGPT, FastAPI, Vector Databases, Prompt Engineering, Automation, LangGraph, Semantics, Multimodal GenAI, PDF, API Integration, Middleware, REST, Workflow Automation & System Integration, Multi-agent Systems, AI Architecture, AI Integration, RAG Architecture, AI Systems, API Development, AI Copilots, Software Architecture, AI Agent Orchestration, Agentic AI Systems, AI Tools, RAG Systems, Django, RAG Pipelines, AI Design, AI Programming, Agentic AI Systems, Artificial Intelligence (AI), Technical Product Management

AI Chatbot Developer

2024 - 2025

Proximo, Inc

Developed and deployed a Python‑based career‑discernment AI chatbot prototype on Google Cloud Platform in 10 days, leveraging OpenAI’s GPT‑4 API to deliver guidance on 80+ career scenarios and achieving a 98% user satisfaction score in pilot testing.
Architected a GCP‑native back end with Firestore for persistent conversational context, enabling seamless cross‑device session continuity and reducing abandonment rates by 70%.
Integrated multimodal communication using OpenAI Whisper for speech‑to‑text and text‑to‑speech APIs, achieving 95% transcription accuracy and sub‑300 ms response latency—driving a 4.8/5 average user satisfaction rating.

Technologies: LangChain, Python, AI Chatbots, Artificial Intelligence (AI), Conversational AI, REST APIs, Hypothesis Testing, n8n, Agentic AI, Automation, LangGraph, Semantics, Multimodal GenAI, PDF, API Integration, REST, Multi-agent Systems, AI Architecture, AI Integration, RAG Architecture, AI Systems, API Development, AI Copilots, Software Architecture, AI Agent Orchestration, Agentic AI Systems, AI Automation, AI Tools, RAG Systems, Django, RAG Pipelines, AI Design, AI Programming, Agentic AI Systems, Artificial Intelligence (AI), Technical Product Management

AI Architect

2024 - 2025

Freelance Clients

Integrated the Benchy LLM benchmarking solution into our cloud AI infrastructure, evaluating over 300 prompt‑model combinations across five core use cases—improving model selection accuracy by 25% and reducing prompt‑tuning time by 40%.
Developed and deployed an AI agent for Neo4j that automated the creation and maintenance of knowledge‑graph ontologies for lover 150,000 entities, cutting manual curation effort by 80% and boosting data consistency by 30%.
Implemented a retrieval‑augmented generation (RAG) pipeline using Pinecone and Neo4j, achieving sub‑second query latency with 92% contextual relevance—reducing end‑user lookup time by 60%.

Technologies: Artificial Intelligence (AI), Machine Learning, Architecture, Python, Google Cloud Platform (GCP), Data Engineering, REST APIs, Time Series Forecasting, Hypothesis Testing, LSTM, n8n, Agentic AI, Automation, LangGraph, Semantics, Object Detection, Multimodal GenAI, PDF, API Integration, Middleware, REST, Workflow Automation & System Integration, Multi-agent Systems, AI Architecture, AI Integration, RAG Architecture, AI Systems, API Development, AI Copilots, Software Architecture, AI Agent Orchestration, Agentic AI Systems, Model Context Protocol (MCP), AI Automation, AI Tools, RAG Systems, Django, RAG Pipelines, AI Design, AI Programming, Agentic AI Systems, Artificial Intelligence (AI), Technical Product Management, Zapier

AI Developer

2024 - 2024

Vessel Property Management LLC

Engineered a cloud‑native AI agent on GCP with OpenAI GPT‑4 indexing over 250,000 real estate records and integrating CRM/ERP systems—delivering sub‑second answers to 120+ operational queries, cutting data retrieval time by 80% and achieving 92% accuracy.
Built Firestore‑backed memory, enabling the AI agent to retain context, suggest actions, and execute CRM/ERP tasks—cutting redundant queries by 85%, automating 50+ workflows monthly, and raising user satisfaction to 95%.
Integrated AI agent with Google Drive, Buildum, Slack, and internal databases to automate data extraction, updates, and reporting—eliminating 70% of manual lookups, saving 120+ employee hours monthly, and accelerating decisions by 60%.

Technologies: ChatGPT, Artificial Intelligence (AI), Large Language Models (LLMs), Machine Learning, OpenAI API, REST APIs, Hypothesis Testing, n8n, Agentic AI, Automation, LangGraph, Semantics, Multimodal GenAI, API Integration, Middleware, Multi-agent Systems, AI Architecture, AI Integration, RAG Architecture, AI Systems, API Development, AI Copilots, Software Architecture, AI Agent Orchestration, Agentic AI Systems, Model Context Protocol (MCP), AI Tools, RAG Systems, Django, RAG Pipelines, AI Design, AI Programming, Agentic AI Systems, Artificial Intelligence (AI), Technical Product Management

AI Infrastructure Engineer

2024 - 2024

WhyHow.AI

Developed a RAG chatbot for financial-legal queries on enterprise documents using Neo4j, Pinecone, and OpenAI LLMs via LangChain and Chainlit. Used Python, Jupyter notebooks, and AWS to deliver a highly effective solution that impressed the client.
Developed several RAG-based chatbots across diverse industries, leveraging advanced ontologies, graph databases, and vector stores. Handled a variety of data sources like PDFs, websites, and text. Delivered effective solutions that impressed clients.
Contributed to a platform, supported deterministic chunk access and multi-graph management, and proposed innovative approaches combining knowledge graphs and vector databases for better data retrieval and AI accuracy.

Technologies: Python, Knowledge Graphs, OpenAI, Graph Databases, Neo4j, Amazon Web Services (AWS), Pinecone, ChromaDB, Vector Stores, Ontologies, Big Data, Data Collection, Modeling, Vectorization, Semantic Search, Product Discovery, ETL, Data Annotation, Technical Consulting, Vector Databases, AI Consulting, AI Prompts, OpenAI API, Algorithms, Clustering Algorithms, K-means Clustering, Hierarchical Clustering, DBSCAN, Microsoft Copilot Studio, Document Processing, AI Chatbots, Conversational AI, Claude, Replit, JavaScript, Back-end Development, Large Language Model Operations (LLMOps), Optimization Algorithms, Google Cloud Platform (GCP), Algorithm Design, Data Cleansing, Feature Engineering, Financial Market Data, Financial Markets, Mathematical Modeling, Time Series, FastAPI, Web Development, Data Pipelines, Data, ChatGPT, Amazon S3 (AWS S3), AWS Lambda, Kubernetes, Amazon EC2, AI Agents, AI Modeling, Reinforcement Learning, Email, Streamlit, MongoDB, PostgreSQL, Flask, Web Dashboards, Vercel, Deployment, Data Scraping, Data Aggregation, Finance, Trading, Trading Bots, REST APIs, Hypothesis Testing, n8n, Agentic AI, Automation, LangGraph, Semantics, Multimodal GenAI, API Integration, Workflow Automation & System Integration, Multi-agent Systems, AI Architecture, AI Integration, RAG Architecture, AI Systems, API Development, AI Copilots, Software Architecture, AI Agent Orchestration, Agentic AI Systems, AI Tools, RAG Systems, Django, RAG Pipelines, AI Design, AI Programming, Agentic AI Systems, Artificial Intelligence (AI), Technical Product Management

Data Scientist | Machine Learning Expert

2023 - 2023

DM Technologies GmbH

Developed a predictive model to forecast when a customer would buy next (cadence-based).
Built a churn model to detect when a customer would churn.
Developed a cross-selling algorithm to serve cross-seeling items for clients.

Technologies: Python, Machine Learning, Predictive Modeling, Data Science, Data Analysis, Data Modeling, Artificial Intelligence (AI), Frameworks, Large Language Models (LLMs), Chatbot Conversation Design, Chatbots, Recommendation Systems, LangChain, Generative Artificial Intelligence (GenAI), AI Design, Retrieval-augmented Generation (RAG), Supervised Learning, Unsupervised Learning, LlamaIndex, Building Information Modeling (BIM), Leadership, Technical Leadership, Agile, Data Structures, Database Architecture, Startups, Ontologies, Big Data, Data Collection, Modeling, Product Discovery, ETL, Data Annotation, Causal Inference, Technical Consulting, Vector Databases, AI Consulting, Algorithms, Clustering Algorithms, K-means Clustering, Hierarchical Clustering, DBSCAN, Document Processing, AI Chatbots, Conversational AI, Replit, JavaScript, Back-end Development, Large Language Model Operations (LLMOps), Optimization Algorithms, Algorithm Design, Data Cleansing, Feature Engineering, Mathematical Modeling, Time Series, FastAPI, Web Development, Pricing Strategy, Dynamic Pricing, Data Pipelines, Pricing Models, Data, Amazon S3 (AWS S3), AWS Lambda, Kubernetes, Amazon EC2, AI Agents, AI Modeling, Reinforcement Learning, Email, Streamlit, PostgreSQL, MongoDB, Flask, Web Dashboards, Deployment, Amazon Web Services (AWS), Vercel, Data Scraping, Data Aggregation, REST APIs, Time Series Forecasting, Hypothesis Testing, LSTM, Automation, API Integration, AI Architecture, API Development, Software Architecture, Statistical Modeling, Multivariate Statistical Modeling, RAG Pipelines, AI Design, AI Programming, Technical Product Management

Artificial Intelligence GPT/LLM Developer

2023 - 2023

Syntrillo, Inc

Developed a sophisticated chatbot tailored for post-stroke survivors, enhancing user engagement and overall user experience beyond the scope of general-purpose ChatGPT models.
Implemented an advanced AI model to substantially improve the chatbot's understanding of complex medical inquiries, leading to quicker and more accurate query resolution than conventional ChatGPT solutions.
Collaborated closely with healthcare professionals to infuse expert knowledge into the chatbot, improving its credibility and making it a preferred tool for healthcare practitioners over standard ChatGPT.

Technologies: Artificial Intelligence (AI), Generative Pre-trained Transformers (GPT), Generative Pre-trained Transformer 3 (GPT-3), Classification, Text Classification, Data Modeling, OpenAI GPT-4 API, Data Cleaning, Unstructured Data Analysis, Natural Language Queries, Frameworks, Large Language Models (LLMs), Chatbot Conversation Design, Chatbots, Recommendation Systems, LangChain, Generative Artificial Intelligence (GenAI), AI Design, Retrieval-augmented Generation (RAG), Supervised Learning, Unsupervised Learning, Building Information Modeling (BIM), Knowledge Graphs, Neo4j, Graph Databases, Prompt Engineering, Leadership, Technical Leadership, Agile, Data Structures, Database Architecture, Startups, Ontologies, Big Data, Data Collection, Modeling, Vectorization, Semantic Search, Product Discovery, Data Annotation, Technical Consulting, Vector Databases, AI Consulting, AI Prompts, OpenAI API, Algorithms, Clustering Algorithms, K-means Clustering, Hierarchical Clustering, DBSCAN, Document Processing, AI Chatbots, Conversational AI, Claude, Replit, JavaScript, Back-end Development, Large Language Model Operations (LLMOps), Optimization Algorithms, Algorithm Design, Data Cleansing, Feature Engineering, Mathematical Modeling, FastAPI, Web Development, Data Pipelines, Data, ChatGPT, Amazon S3 (AWS S3), AWS Lambda, Amazon EC2, AI Agents, AI Modeling, Reinforcement Learning, Email, Streamlit, MongoDB, PostgreSQL, Flask, Web Dashboards, Data Scraping, Data Aggregation, REST APIs, Hypothesis Testing, LSTM, Agentic AI, Automation, LangGraph, Semantics, Multimodal GenAI, API Integration, AI Architecture, RAG Architecture, AI Systems, API Development, Software Architecture, RAG Systems, RAG Pipelines, AI Design, AI Programming, Artificial Intelligence (AI), Technical Product Management

Data Scientist

2018 - 2020

Jumia

Developed a customer profiling system to be used by sales and operations teams. It impacted 6.8 million customers from seven segments in 2020 and enhanced the operation's delivery success rate from 54% to 76%.
Designed, executed, and reported the A/B testing of the shipping fees over five geographies in Africa—Morocco, Egypt, Nigeria, Kenya, and the Ivory Coast. The result-driven recommendations have been used to enhance the platform conversion rate.
Built a shipping fees engine that sets the shipping fees dynamically and in a data-driven way to optimize target KPIs, including the net merchandise value, item sold, and operational gross margin.

Technologies: Python 3, SQL, Microsoft Power BI, Pandas, Scikit-learn, NumPy, XGBoost, Visual Studio Code (VS Code), Jupyter Notebook, Slack, Clustering, Regression, Artificial Intelligence (AI), Machine Learning, Full-stack, Python, Data Science, Computer Science, Optimization, A/B Testing, Google Analytics, eCommerce, Google BigQuery, BigQuery, Mathematics, Applied Mathematics, Statistics, Team Leadership, JSON, Text Mining, Web Scraping, Data Analytics, Data Mining, Data Reporting, Data Visualization, Business Analysis, Dashboards, Predictive Analytics, Predictive Modeling, Advisory, Technology Consulting, Data Analysis, Time Series Analysis, Business Intelligence (BI), Statistical Analysis, Marketplaces, Analytics, Project Management, Data Extraction, Proof of Concept (POC), Minimum Viable Product (MVP), AI Programming, APIs, Generative Pre-trained Transformers (GPT), Natural Language Processing (NLP), Natural Language Understanding (NLU), GitHub, Matplotlib, Information Extraction, Docker, PostgreSQL, Data Engineering, Full-stack Development, Spark, Data Scientist, Generative Pre-trained Transformer 3 (GPT-3), Statistical Methods, Statistical Data Analysis, Mathematical Analysis, Language Models, Architecture, Classification, Text Classification, Data Modeling, Data Cleaning, Unstructured Data Analysis, Large Data Sets, Convolutional Neural Networks (CNNs), Frameworks, Chatbots, Recommendation Systems, Regression Modeling, Forecasting, Quantitative Analysis, Generative Artificial Intelligence (GenAI), AI Design, Deep Learning, Supervised Learning, Unsupervised Learning, Building Information Modeling (BIM), Leadership, Technical Leadership, Agile, Data Structures, Database Architecture, Startups, Ontologies, Big Data, Data Collection, Modeling, Sentiment Analysis, Product Discovery, ETL, Data Annotation, Causal Inference, Technical Consulting, AI Consulting, Algorithms, Clustering Algorithms, DBSCAN, Document Processing, Conversational AI, Replit, JavaScript, Back-end Development, Optimization Algorithms, Logistics, Path Optimization, Route Optimization, Algorithm Design, Data Cleansing, Feature Engineering, FastAPI, Web Development, Pricing Strategy, Dynamic Pricing, Data Pipelines, Pricing Models, Data, Email, MongoDB, Flask, Web Dashboards, Data Aggregation, Finance, Trading, Trading Bots, REST APIs, Time Series Forecasting, Hypothesis Testing, LSTM, Automation, API Integration, ERP Systems, API Development, Statistical Modeling, Multivariate Statistical Modeling, Process Automation, AI Design, Technical Product Management

Data Scientist

2016 - 2018

El Joumani Group

Developed a model that predicts citrus quality during production time with over 87% accuracy.
Created a model to predict oil prices and derivatives, enhancing the total cost of ownership by 4%.
Transformed the abovementioned models into solutions, leading the process from ideation to delivery, then proposed and sold them.

Technologies: Python 3, Jupyter Notebook, Regression, Clustering, Visual Studio Code (VS Code), SQL, Pandas, Scikit-learn, NumPy, XGBoost, Artificial Intelligence (AI), Machine Learning, Full-stack, Python, Data Science, Computer Science, Optimization, Mathematics, Applied Mathematics, Statistics, JSON, Text Mining, Web Scraping, Data Analytics, Data Mining, Data Reporting, Data Visualization, Business Analysis, Dashboards, Predictive Analytics, Predictive Modeling, Advisory, Data Analysis, Time Series Analysis, Statistical Analysis, Analytics, Project Management, C#, R, Proof of Concept (POC), Minimum Viable Product (MVP), AI Programming, APIs, Generative Pre-trained Transformers (GPT), Natural Language Processing (NLP), Natural Language Understanding (NLU), GitHub, Matplotlib, Data Engineering, Full-stack Development, Spark, Marketing, Data Scientist, Generative Pre-trained Transformer 3 (GPT-3), Statistical Methods, Statistical Data Analysis, Mathematical Analysis, Language Models, Architecture, Classification, Data Modeling, Financial Modeling, Data Cleaning, Unstructured Data Analysis, Frameworks, Recommendation Systems, Regression Modeling, Forecasting, Quantitative Analysis, Supervised Learning, Unsupervised Learning, Building Information Modeling (BIM), Leadership, Technical Leadership, Data Structures, Database Architecture, Ontologies, Big Data, Data Collection, Modeling, Product Discovery, ETL, Data Annotation, Causal Inference, Technical Consulting, Algorithms, Clustering Algorithms, Back-end Development, Optimization Algorithms, Logistics, Path Optimization, Route Optimization, Data Cleansing, FastAPI, Web Development, Pricing Strategy, Dynamic Pricing, Data Pipelines, Pricing Models, Data, Email, MongoDB, PostgreSQL, Flask, REST APIs, Time Series Forecasting, LSTM, API Integration, Enterprise Resource Planning (ERP), ERP Systems, API Development, Software Architecture, Statistical Modeling, Multivariate Statistical Modeling, Process Automation, AI Design, Technical Product Management

Full-stack Developer

2013 - 2016

El Joumani Group

Developed a transport management system specific to oil product transportation.
Built and maintained different modules, such as billing and fixed asset management.
Created an ERP, the Agricultural Management System, for farm management.

Technologies: SQL, DevExpress, Full-stack, Data Science, Computer Science, Optimization, Mathematics, Applied Mathematics, Statistics, JSON, Data Analytics, Business Analysis, Advisory, C#, Proof of Concept (POC), Minimum Viable Product (MVP), GitHub, Matplotlib, Data Engineering, Full-stack Development, Data Scientist, Architecture, Data Modeling, Financial Modeling, Data Cleaning, Supervised Learning, Leadership, Technical Leadership, Data Structures, Database Architecture, Big Data, Data Collection, Modeling, Product Discovery, ETL, Technical Consulting, Algorithms, JavaScript, Back-end Development, Optimization Algorithms, Logistics, Path Optimization, Route Optimization, Web Development, Data Pipelines, Data, Email, PostgreSQL, MongoDB, Flask, FastAPI, REST APIs, API Integration, Enterprise Resource Planning (ERP), ERP Systems, Software Architecture, Process Automation, Technical Product Management

Experience

Web Service to Predict Real-time Calls

Developed and implemented a web service that accurately predicts call arrival volumes. The web service was developed using Python 3, FastAPI, and Docker,
and the final model was developed using scikit-learn, NumPy, Pandas, and XGBoost. I leveraged my expertise in statistical modeling and data analysis to create a reliable and efficient solution that helped optimize call center operations. The solution resulted in a 17% increase in call center productivity and a 3% reduction in agent cost.

A/B Testing of the eCommerce Platform's Shipping Fees

WORK DONE
• Designed and conducted successful A/B testing for shipping fees and developed and executed test plans using statistical analysis to measure the impact of different shipping fees on customer behavior (conversion rate, average order value).

• Collaborated closely with the product team to design and implement optimal shipping fee options. Utilized Excel and Python to analyze data and generate reports to identify key insights and trends. Presented findings and recommendations to the team and stakeholders.

• Demonstrated strong analytical and problem-solving skills, as well as proficiency in A/B testing, statistical analysis, Excel, and Python. This project was conducted for a major eCommerce client.

The project resulted in defining the shipping fees strategy and an operational level matrix to take into account per region (Morocco, Egypt, Nigeria, Kenya, and Ivory Coast), resulting in a 0.43% flat increase in the conversion rate and a 17% increase in the average order value (varies by region), resulting in the implementation of the optimal shipping fee structure and strategy.

Delivery Success Predictor

Developed and implemented an innovative solution using Python 3 and XGBoost that accurately predicted order delivery success, whether the customer would accept the delivery or not (cash-on-delivery). This solution included a highly optimized and fully-functional web service, developed using FastAPI and deployed using Docker that efficiently predicted order delivery success based on a variety of features such as order size, value, distance, and time of day, customer data. The solution contributed to an 8.3% (flat) increase in delivery success.

Customer Feedback Analytics

Designed and developed customer feedback analysis for a major French telecommunication company with a yearly revenue of over €2 billion. Prior to my involvement, business and data analysts were struggling to make actionable plans to enhance the customer experience as they spent a significant amount of time analyzing feedback data. I led the development and implementation of an innovative solution utilizing Spacy, Python 3, and SQL database that accurately classified feedback into business-specified categories. The optimized MS SQL database, web service, and Power BI dashboard streamlined the process, resulting in a remarkable 96% reduction in the budget dedicated to feedback analysis. Collaborated with a global team of data analysts and quality analysts and worked closely with the quality operation director of the contact center. My contribution achieved a remarkable 95% accuracy rate in feedback categorization, allowing the company to better understand its customers and make informed decisions to improve their experience.

Optimizing Citrus Quality Control During Production with Advanced Predictive Modeling Techniques

I created and implemented a predictive model that accurately forecasts citrus quality during production time, achieving an exceptional accuracy rate of over 87%. I employed advanced statistical techniques and machine learning algorithms to analyze massive data sets, including historical production data, environmental factors, and fruit characteristics. The algorithm was built using Python 3, scikit-learn, and XGBoost. The database was built using Microsoft SQL Server, and the visualization layer was created using Power BI. I contributed to the development of the model's architecture, including feature selection, data preprocessing, and model selection. Further, I collaborated with cross-functional teams to integrate the model into the production system, improving efficiency and reducing waste. Also, I leveraged expertise in data science, statistical analysis, and programming languages such as Python, R, and SQL. This project was carried out for a leading citrus company.

Predictive Model for Oil Prices

I developed a predictive model to forecast oil prices and derivatives, resulting in a noteworthy 4% increase in the overall cost of ownership. I had to leverage my expertise in data analysis and proficiency in programming languages such as Python and R to collect and analyze large sets of historical oil price data using various statistical tools and techniques. By applying machine learning algorithms and regression models, I successfully identified key patterns and trends in the data, enabling accurate predictions of future oil prices and derivatives. This groundbreaking solution was implemented for a prominent energy client, ultimately contributing to their business growth and profitability.

Transport Management System

I designed and developed a customized transport management system (TMS) tailored to the unique needs of oil product transportation. I leveraged my expertise in software development and knowledge of the transportation industry and collaborated closely with the client to gain a thorough understanding of their business requirements and workflows. Using cutting-edge technologies and frameworks such as C#, DevExpress, and SQL Server, I developed a robust TMS solution that enabled the streamlined management of the transportation process, from order placement to delivery tracking. The system also included modules for real-time monitoring of vehicle and driver performance, enhancing operational efficiency and ensuring compliance with industry regulations. This innovative solution was implemented for a leading oil and gas company, significantly improving its logistics operations and driving increased profitability.

Agricultural Management System | An ERP Solution for Increased Productivity

I developed and designed the Agricultural Management System, an ERP solution that streamlined farm management processes and increased productivity. Utilized cutting-edge technologies such as C#, DevExpress, and Microsoft SQL Server to create a user-friendly interface that allowed farmers to manage daily operations, track inventory, and monitor crop yields. I contributed to a 30% increase in overall efficiency by implementing automated reporting and data analysis features. I also collaborated with a team of developers and project managers to ensure timely delivery and successful implementation for clients in the agricultural industry.

Customer Segmentation

Customer segmentation that I implemented using the k-means algorithm in Python 3 and integrated it with a Microsoft SQL Server database to support CRM solutions, resulting in improved commercial and operational processes. I specifically contributed to the development and implementation of a cash-on-delivery privilege for select customers, which resulted in a 12% increase in successful delivery. I used my expertise in Python 3, NumPy, pandas, and k-means algorithms to develop and implement the solution.

Marketplace Vendor Churn Predictor

I designed and developed a vendor churn predictor for the marketplace using Python 3 and XGBoost to identify vendors at risk of leaving the platform.
I implemented data pre-processing techniques, feature engineering, and model selection to achieve an accuracy of 85%.

The solution was developed using Python 3 and Jupyter Notebook for the exploration, and the model deployed as automated scripts that push the data to MS SQL Server Database. The data is then consumed by the company's CRM software.

The solution contributed to reducing vendor churn by 12% within the first quarter of deployment.

Marketplace Vendor Segmentation

I implemented vendor segmentation using a K-means algorithm in Python 3 and integrated it with an MS SQL Server database to support procurement solutions, resulting in improved vendor management and cost optimization. I specifically contributed to the identification of key vendor characteristics and the development of a segmentation model based on those characteristics, which resulted in a 15% decrease in procurement costs.

My expertise in Python 3, Numpy, Pandas, and K-means algorithms was instrumental in developing and implementing the segmentation model. Additionally, I utilized my knowledge of SQL to integrate the model with the company's database, enabling seamless use by the procurement team.

Dynamic Shipping Fees Engine Leveraging A/B Testing and Statistical Analysis

I developed and implemented a dynamic shipping fees engine that optimized target KPIs, including net merchandise value, items sold, and operational gross margin. I leveraged the A/B testing result to set shipping fees in near real-time, resulting in a significant increase in revenue and profitability. I utilized statistical analysis while leveraging the A/B testing result to drive the engine logic. I also collaborated closely with cross-functional teams, including product managers, engineers, and data scientists, to ensure the successful delivery of the project. As a result of my efforts, the shipping fees engine significantly improved the client company's bottom line and customer satisfaction.

NLP-based Hotel Review Analysis and Custom Classification Model

I categorized and analyzed hotel reviews using natural language processing techniques to improve customer satisfaction ratings. I utilized Python and various NLP libraries, including NLTK, spaCy, and scikit-learn, to preprocess and classify reviews based on sentiment and topic. I developed a custom classification model with an accuracy of 93% using a combination of Naive Bayes and Support Vector Machine algorithms.

I also created an interactive dashboard using Power BI to visualize review trends and identify areas for improvement. I then presented findings and recommendations to senior management, resulting in the implementation of targeted improvements to hotel amenities and services.

Skills utilized: Natural Language Processing, Python, NLTK, spaCy, scikit-learn, classification algorithms (Naive Bayes, SVM), and Power BI.

BTC Predictor

I developed and implemented BTC Predictor, a machine learning model that accurately predicted the future prices of Bitcoin. I utilized the Python programming language, along with various data analysis and visualization tools such as NumPy, Pandas, and Matplotlib.

I conducted extensive research on historical Bitcoin prices and market trends to identify key indicators that affect the price of Bitcoin. I used this information to train the machine learning model, which was able to predict future prices with 73% accuracy. I contributed to the model's success by refining the feature selection process and optimizing the hyperparameters of the machine learning algorithms.

The BTC Predictor was created for a client in the finance industry who was looking for a reliable tool to help them make informed investment decisions in the cryptocurrency market. The model was able to provide valuable insights and helped the client achieve a significant increase in their return on investment.

Vehicle Image Classification

I developed and implemented a vehicle image identification system using TensorFlow, Keras, a Siamese model, and YOLOv5 for the Moroccan highway company. I utilized the Siamese model to compare two images and identify if they were of the same vehicle. The system achieved an accuracy rate of 97% by fine-tuning the YOLOv5 model and optimizing the training data. I contributed to the quantifiable result by optimizing the data preprocessing pipeline and implementing a custom loss function. This project enabled the client company to streamline its vehicle identification process and ultimately led to increased efficiency and fraud prevention.

The model was deployed using TensorFlow serving.

Geolocation-based Hub Detection

I detected and analyzed geo location data to drive a hub detection system for a transportation company that carried out over 80,000 daily deliveries. I spearheaded the development of an algorithm that accurately identified and clustered frequent delivery locations to optimize routes and expedite delivery times. I leveraged my expertise in Python and SQL to analyze and visualize data, facilitating the identification of optimal hub locations in more than 20 cities across five countries. The algorithm was built using Python 3, K-means, and a visualization layer with Power BI.

I implemented the hub detection system to create more efficient routes with fewer stops, which resulted in a 25% increase in on-time deliveries and a 15% reduction in fuel costs. My contribution to the development of the algorithm played a pivotal role in achieving this feat. By accurately detecting and clustering frequent delivery locations, we were able to optimize routes and expedite deliveries.

Overall, the hub detection system greatly improved the transportation company's delivery operations. Our unique skill in developing algorithms that could accurately identify and cluster frequent delivery locations proved to be invaluable in achieving these results

Profiling and Marketing Recommendation Engine

I crafted a cutting-edge profiling and marketing recommendation engine for the Moroccan railway company, facilitating personalized communication with customers and enhancing their experience.

I leveraged advanced machine learning algorithms and predictive analytics methodologies to analyze customer data and build unique customer profiles, enabling the railway company to tailor its marketing strategies to individual customers.

I implemented the engine using Python3, scikit-learn, Flask, and MySQL; Deployed with Docker and integrated it with the company's existing customer relationship management (CRM) system.

As a result of my contribution, the recommendation engine increased customer engagement by 35%, leading to a significant boost in revenue and customer satisfaction.

Dialect Conversion Tool

I built a dialect conversion tool using GPT-3.5 Turbo. The tool was geared to translate from one English dialect to another in blogposts and localize them in the target dialect. The tool was built using Python 3, GTP-3.5 Turbo API, and Flask.

AI Agent for Knowledge‑graph Management

Engineered a scalable, cloud‑native AI platform that integrates LLM benchmarking (Benchy), autonomous agents for knowledge‑graph management (Neo4j) and code maintenance (Aider), and a high‑performance RAG pipeline (Pinecone + Neo4j), delivering sub‑second query latency and 60–80% improvements in operational efficiency.

AI Career Coach App

https://myproximo.ai/

I built a cloud‑native career‑discernment AI chatbot prototype on Google Cloud Platform using Python, OpenAI GPT‑4, and Whisper to deliver personalized guidance across 80+ career scenarios via text and voice. I architected a Firestore‑backed session persistence layer to maintain conversational context across devices—cutting abandonment by 70%—and deployed the solution on Cloud Run for instant scalability. The solution achieved 95% speech-to-text accuracy with sub-300 ms response latency and earned a 98% user satisfaction rating in pilot testing.

AI Agent Acting as a Virtual Senior Operations Lead

https://www.vesselpm.com/

Built a cloud‑native AI agent for a leading real estate firm that acts as a virtual senior operations lead—instantly answering operational questions, automating CRM/ERP tasks, and surfacing insights from over 250,000 internal records using OpenAI GPT‑4 on Google Cloud Platform. With a Firestore‑powered memory layer and seamless integrations (Google Drive, Buildum, Slack), it slashed data retrieval time by 80%, eliminated 70% of manual lookups, saved 120+ employee hours per month, and earned a 95% user satisfaction rating — transforming internal workflows and accelerating data‑driven decision‑making.

Education

2009 - 2012

Master's Degree in Mathematics and Computer Science

Mohammadia School of Engineers - Rabat, Morocco

Skills

Libraries/APIs

Pandas, Scikit-learn, NumPy, XGBoost, Matplotlib, OpenAI API, API Development, Natural Language Toolkit (NLTK), PyTorch, TensorFlow, REST APIs, LSTM, SpaCy, OpenCV

Tools

Claude, Algorithm Design, n8n, Slack, Microsoft Power BI, ChatGPT, Amazon SageMaker, AI Prompts, Dialogflow, Google Analytics, BigQuery, GitHub, C#.NET WinForms, You Only Look Once (YOLO), Claude Code, Zapier

Languages

Python 3, SQL, Python, JavaScript, C#, R, C#.NET

Frameworks

Streamlit, Flask, LangGraph, Spark, LlamaIndex, .NET, Django

Paradigms

Business Intelligence (BI), Building Information Modeling (BIM), Agile, ETL, Automation, Siamese Neural Networks, REST, Model Context Protocol (MCP)

Platforms

Visual Studio Code (VS Code), Jupyter Notebook, Replit, Amazon Web Services (AWS), Azure, Docker, Microsoft Copilot Studio, Vercel, Vertex AI, Google Cloud Platform (GCP), AWS Lambda, Kubernetes, Amazon EC2

Storage

Database Architecture, Data Pipelines, MongoDB, JSON, PostgreSQL, Neo4j, Graph Databases, Amazon S3 (AWS S3)

Industry Expertise

Project Management, Marketing

Other

Regression, Clustering, Machine Learning, Machine Learning Operations (MLOps), Artificial Intelligence (AI), Full-stack, Data Science, Natural Language Processing (NLP), Mathematics, Applied Mathematics, Statistics, Data Analytics, Data Mining, Data Reporting, Data Visualization, Business Analysis, Predictive Analytics, Predictive Modeling, Advisory, Data Analysis, OpenAI, Time Series Analysis, Statistical Analysis, Analytics, Deep Learning, Text Analytics, Proof of Concept (POC), Minimum Viable Product (MVP), AI Programming, APIs, Natural Language Understanding (NLU), Generative Pre-trained Transformers (GPT), Algorithms, Forecasting, Data Scientist, Generative Pre-trained Transformer 3 (GPT-3), Statistical Methods, Statistical Data Analysis, Mathematical Analysis, Language Models, Architecture, Classification, Text Classification, Data Modeling, Data Cleaning, Unstructured Data Analysis, Large Data Sets, Frameworks, Large Language Models (LLMs), Chatbot Conversation Design, Regression Modeling, Quantitative Analysis, LangChain, Generative Artificial Intelligence (GenAI), AI Design, Call Centers, Retrieval-augmented Generation (RAG), Supervised Learning, Unsupervised Learning, Prompt Engineering, Leadership, Technical Leadership, Data Structures, Ontologies, Data Collection, Modeling, Vectorization, Semantic Search, Product Discovery, Data Annotation, Causal Inference, Technical Consulting, Vector Databases, AI Consulting, Clustering Algorithms, K-means Clustering, Hierarchical Clustering, DBSCAN, Document Processing, AI Chatbots, Conversational AI, Back-end Development, Optimization Algorithms, Data Cleansing, Feature Engineering, Mathematical Modeling, Time Series, FastAPI, Pricing Models, Data, AI Agents, AI Modeling, Reinforcement Learning, Email, Data Aggregation, Time Series Forecasting, Hypothesis Testing, Agentic AI, Semantics, Vector Search, Multi-agent Systems, AI Architecture, AI Integration, RAG Architecture, AI Systems, Software Architecture, Agentic AI Systems, Statistical Modeling, Multivariate Statistical Modeling, AI Automation, Process Automation, AI Tools, RAG Systems, RAG Pipelines, AI Programming, Agentic AI Systems, Artificial Intelligence (AI), eCommerce, Team Leadership, Text Mining, Web Scraping, Dashboards, Technology Consulting, Marketplaces, Information Extraction, Data Engineering, OpenAI GPT-3 API, Generative Pre-trained Transformer 4 (GPT-4), Chatbots, OpenAI GPT-4 API, Financial Modeling, Natural Language Queries, Computer Vision, Image Recognition, Convolutional Neural Networks (CNNs), Recommendation Systems, Knowledge Graphs, Product Management, Data Science Product Manager, Startups, Big Data, Sentiment Analysis, Large Language Model Operations (LLMOps), Logistics, Path Optimization, Route Optimization, Financial Market Data, Real-time Data, Web Development, Pricing Strategy, Dynamic Pricing, Web Dashboards, Data Scraping, Finance, Trading, Trading Bots, Gemini API, Multimodal GenAI, PDF, API Integration, Enterprise Resource Planning (ERP), Workflow Automation & System Integration, Deployment, AI Copilots, AI Agent Orchestration, Website Data Scraping, AI Design, Technical Product Management, Computer Science, Optimization, A/B Testing, Google BigQuery, Generative Pre-trained Transformer 2 (GPT-2), Data Extraction, Image Generation, Full-stack Development, DevExpress, CRM APIs, Simulations, Artificial General Intelligence (AGI), Pinecone, ChromaDB, Vector Stores, Optical Character Recognition (OCR), Gemini, Financial Markets, Object Detection, Multimodal Models, Customer Relationship Management (CRM), Middleware, ERP Systems

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