Mir Razvi
Verified Expert in Engineering
ServiceNow Developer
Mir is a ServiceNow certified expert and specialist with over nine years of experience in ServiceNow architecture, implementation, and development. He's worked on various modules, including ITSM, ITOM, ITBM, HRSD, CSM, GRC, Mobile App, Agent Workspace, and Virtual Agent. Mir has held ServiceNow workshops and always delivers applications and integration that adhere to best practices. Mir also excels at analyzing situations and creating the implementation plans and strategies for tool migrations.
Portfolio
Experience
Availability
Preferred Environment
ServiceNow, ServiceNow REST API
The most amazing...
...thing was creating the solution and automating the hybrid infrastructure with cloud and on-premise CIs—it saved a lot in terms of effort and automation.
Work Experience
ServiceNow Architect
Accenture
- Led ServiceNow teams for a variety of projects including ITSM, ITOM, HRSM, a mobile application, and a portal; also contributed to automation projects and planning for tool migration strategies.
- Contributed to IT transformations in applications like ITSM, HRSD, ITOM, CSM, and PPM.
- Implemented a service portal, automated VMWare with Morpheus and Ansible, developed an automated testing framework (ATF), and contributed to mobile development for all the users in the organization with different interfaces.
- Earned the following achievements: Accenture Celebrates Excellence (ACE) and the HR & L Outstanding Performer Award.
Senior ServiceNow Developer
Genpact
- Developed a range of ServiceNow projects including ITSM, ITOM, and HRSD; implemented different integrations like REST, SOAP, LDAP, Import Set API, T-Systems, Orange Systems, Dell Boomi, and more.
- Documented all implementations and defined all best practices within the team.
- Created a best practice database for implementations and integrations.
- Attended workshops and gathered requirements.
- Helped to develop a service portal for different streams with real-time integrations.
- Won the award of Performance of the Year on a Global Level for my work for Genpact.
ServiceNow Developer
Inleagues Software Technologies
- Worked as a ServiceNow developer and admin support for applications—implementing incident tracking (from creation to closure) while communicating with businesses.
- Monitored service-level agreements (SLAs) and operation-level agreements (OLAs).
- Developed and supported a web app using J2EE, XML, EJB servlets, and JSP. This system provides reports and crucial information to reseller panel representatives so that they can sell services to business customers and end users.
- Created new functionalities on the app by querying the database tables.
- Administered the control panel application and supported the app and device configuration on the network.
Experience
Coca-Cola Company
https://www.coca-colacompany.com/• Integrated with tools like NSG (Net Spy Glass), MIST, and Meraki tools for populating the CMDB and onboarding of client locations to ServiceNow.
• Customized each one according to each location's process and functionalities.
Kotak
Heineken
https://www.heineken.com/global/en/home• Implemented discovery in a vast environment with over 160 OPCO locations.
• Integrated with tools like Dell Boomi, HPSM, Notify Now, and Twilio.
• Gathered data and designed solutions for the application in terms of specific domains.
• Worked as part of an architectural team, designing or proposing complex data structures by utilizing the service offering and support offering based on a data model.
Avanade
https://www.avanade.com/en• Implemented the end-to-end ServiceNow HRSD modules like the lifecycle event, HR knowledge base, HR offboarding, HR benefits, HR talent, and HR payroll.
• Deployed the full-fledged bidirectional integration with SuccessFactors.
Allianz
https://www.allianz.com/en.htmlThe project deployment was purely based on the migration of an HR application from an on-premise tool to ServiceNow and also SuccessFactors.
RBS Bank
https://www.rbs.in/• Set up the OOB ServiceNow for ITSM.
• Integrated with Workday.
• Migrated HR-related tools to ServiceNow.
• Analyzed document storage in ServiceNow.
• Implemented edge encryption.
Bank of Montreal
https://www.bmo.com/main/personal• Implemented a real-time integration with ServiceNow to ORC for the candidate journey and onboarding.
IDFC Bank
https://www.idfcfirstbank.com/• Developed customized integrations with MuleSoft and Oracle.
• Overcame the challenging part of the deployment; the Mule integration had existing integration endpoints which were utilized by many of the internal tools.
Skills
Languages
JavaScript, HTML, Java, CSS, SCSS
Libraries/APIs
ServiceNow REST API
Other
ServiceNow, Data Analysis, Robotic Process Automation (RPA)
Frameworks
AngularJS
Paradigms
Data Science
Storage
Configuration Management Databases (CMDB)
Education
Engineer's Degree in Computer Science
JNTU | Jawaharlal Nehru Technological University, Hyderabad - Hyderabad, India
Certifications
ServiceNow Certified Implementation Specialist — Discovery
ServiceNow
ServiceNow Certified Implementation Specialist — IT Service Management
ServiceNow
ServiceNow Certified Implementation Specialist — Human Resources
ServiceNow
ServiceNow Certified Application Developer
ServiceNow
ServiceNow Certified System Administrator
ServiceNow
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