Mir Razvi, Developer in Hyderabad, India
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Mir Razvi

Verified Expert  in Engineering

ServiceNow Developer

Location
Hyderabad, India
Toptal Member Since
June 8, 2021

Mir is a ServiceNow certified expert and specialist with over nine years of experience in ServiceNow architecture, implementation, and development. He's worked on various modules, including ITSM, ITOM, ITBM, HRSD, CSM, GRC, Mobile App, Agent Workspace, and Virtual Agent. Mir has held ServiceNow workshops and always delivers applications and integration that adhere to best practices. Mir also excels at analyzing situations and creating the implementation plans and strategies for tool migrations.

Portfolio

Accenture
ServiceNow, JavaScript, ServiceNow REST API...
Genpact
ServiceNow, ServiceNow REST API, JavaScript, AngularJS...
Inleagues Software Technologies
ServiceNow, ServiceNow REST API, JavaScript

Experience

Availability

Full-time

Preferred Environment

ServiceNow, ServiceNow REST API

The most amazing...

...thing was creating the solution and automating the hybrid infrastructure with cloud and on-premise CIs—it saved a lot in terms of effort and automation.

Work Experience

ServiceNow Architect

2010 - PRESENT
Accenture
  • Led ServiceNow teams for a variety of projects including ITSM, ITOM, HRSM, a mobile application, and a portal; also contributed to automation projects and planning for tool migration strategies.
  • Contributed to IT transformations in applications like ITSM, HRSD, ITOM, CSM, and PPM.
  • Implemented a service portal, automated VMWare with Morpheus and Ansible, developed an automated testing framework (ATF), and contributed to mobile development for all the users in the organization with different interfaces.
  • Earned the following achievements: Accenture Celebrates Excellence (ACE) and the HR & L Outstanding Performer Award.
Technologies: ServiceNow, JavaScript, ServiceNow REST API, Configuration Management Databases (CMDB), Data Science, Robotic Process Automation (RPA)

Senior ServiceNow Developer

2014 - 2017
Genpact
  • Developed a range of ServiceNow projects including ITSM, ITOM, and HRSD; implemented different integrations like REST, SOAP, LDAP, Import Set API, T-Systems, Orange Systems, Dell Boomi, and more.
  • Documented all implementations and defined all best practices within the team.
  • Created a best practice database for implementations and integrations.
  • Attended workshops and gathered requirements.
  • Helped to develop a service portal for different streams with real-time integrations.
  • Won the award of Performance of the Year on a Global Level for my work for Genpact.
Technologies: ServiceNow, ServiceNow REST API, JavaScript, AngularJS, Configuration Management Databases (CMDB), Data Science

ServiceNow Developer

2011 - 2014
Inleagues Software Technologies
  • Worked as a ServiceNow developer and admin support for applications—implementing incident tracking (from creation to closure) while communicating with businesses.
  • Monitored service-level agreements (SLAs) and operation-level agreements (OLAs).
  • Developed and supported a web app using J2EE, XML, EJB servlets, and JSP. This system provides reports and crucial information to reseller panel representatives so that they can sell services to business customers and end users.
  • Created new functionalities on the app by querying the database tables.
  • Administered the control panel application and supported the app and device configuration on the network.
Technologies: ServiceNow, ServiceNow REST API, JavaScript

Coca-Cola Company

https://www.coca-colacompany.com/
• Implemented ServiceNow modules like ITSM and ITOM.
• Integrated with tools like NSG (Net Spy Glass), MIST, and Meraki tools for populating the CMDB and onboarding of client locations to ServiceNow.
• Customized each one according to each location's process and functionalities.

Kotak

• Implemented the ServiceNow modules like ITSM and HRSD on this project. • Integrated using tools like Workday, SuccessFactors, and Cisco Service Grid for populating the HR profiles, departmental information, and onboarding and offboarding employees to ServiceNow.

Heineken

https://www.heineken.com/global/en/home
• Developed ServiceNow modules like ITSM and ITOM.
• Implemented discovery in a vast environment with over 160 OPCO locations.
• Integrated with tools like Dell Boomi, HPSM, Notify Now, and Twilio.
• Gathered data and designed solutions for the application in terms of specific domains.
• Worked as part of an architectural team, designing or proposing complex data structures by utilizing the service offering and support offering based on a data model.

Avanade

https://www.avanade.com/en
• Worked as part of the architectural and design team in driving the HRSD implementation for the Avanade service portal.
• Implemented the end-to-end ServiceNow HRSD modules like the lifecycle event, HR knowledge base, HR offboarding, HR benefits, HR talent, and HR payroll.
• Deployed the full-fledged bidirectional integration with SuccessFactors.

Allianz

https://www.allianz.com/en.html
• Implemented the HRSD portal for the Avanade environment; it's a portal centralized for the employee experience with a variety of HR Services that are tightly integrated with SuccessFactors.

The project deployment was purely based on the migration of an HR application from an on-premise tool to ServiceNow and also SuccessFactors.

RBS Bank

https://www.rbs.in/
• Established ServiceNow Instance and onboarding the banking employee experience in ServiceNow.
• Set up the OOB ServiceNow for ITSM.
• Integrated with Workday.
• Migrated HR-related tools to ServiceNow.
• Analyzed document storage in ServiceNow.
• Implemented edge encryption.

Bank of Montreal

https://www.bmo.com/main/personal
• Onboarded customer information to ServiceNow with deployments of on-premise integrations for Edge Encryption to encrypt sensitive information onto ServiceNow.
• Implemented a real-time integration with ServiceNow to ORC for the candidate journey and onboarding.

IDFC Bank

https://www.idfcfirstbank.com/
• Implemented ServiceNow OOB modules for ITSM and ITOM.
• Developed customized integrations with MuleSoft and Oracle.
• Overcame the challenging part of the deployment; the Mule integration had existing integration endpoints which were utilized by many of the internal tools.

Languages

JavaScript, HTML, Java, CSS, SCSS

Libraries/APIs

ServiceNow REST API

Other

ServiceNow, Data Analysis, Robotic Process Automation (RPA)

Frameworks

AngularJS

Paradigms

Data Science

Storage

Configuration Management Databases (CMDB)

2006 - 2010

Engineer's Degree in Computer Science

JNTU | Jawaharlal Nehru Technological University, Hyderabad - Hyderabad, India

MARCH 2020 - PRESENT

ServiceNow Certified Implementation Specialist — Discovery

ServiceNow

JUNE 2016 - PRESENT

ServiceNow Certified Implementation Specialist — IT Service Management

ServiceNow

MARCH 2016 - PRESENT

ServiceNow Certified Implementation Specialist — Human Resources

ServiceNow

MARCH 2014 - PRESENT

ServiceNow Certified Application Developer

ServiceNow

MARCH 2012 - PRESENT

ServiceNow Certified System Administrator

ServiceNow

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