Mir Razvi, ServiceNow Developer in Hyderabad, Telangana, India
Mir Razvi

ServiceNow Developer in Hyderabad, Telangana, India

Member since June 8, 2021
Mir is a ServiceNow certified expert and specialist with over nine years of experience in ServiceNow architecture, implementation, and development. He's worked on various modules, including ITSM, ITOM, ITBM, HRSD, CSM, GRC, Mobile App, Agent Workspace, and Virtual Agent. Mir has held ServiceNow workshops and always delivers applications and integration that adhere to best practices. Mir also excels at analyzing situations and creating the implementation plans and strategies for tool migrations.
Mir is now available for hire



  • ServiceNow REST API 10 years
  • ServiceNow 10 years
  • ServiceNow ITSM 10 years
  • ServiceNow Applications 10 years
  • ServiceNow ITOM 3 years
  • ServiceNow HRSD 3 years
  • ServiceNow CSM 2 years
  • ServiceNow GRC 2 years


Hyderabad, Telangana, India



Preferred Environment

ServiceNow, ServiceNow REST API, ServiceNow Applications, ServiceNow ITSM, ServiceNow ITOM, ServiceNow HRSD, ServiceNow CSM, ServiceNow GRC

The most amazing...

...thing was creating the solution and automating the hybrid infrastructure with cloud and on-premise CIs—it saved a lot in terms of effort and automation.


  • ServiceNow Architect

    2010 - PRESENT
    • Led ServiceNow teams for a variety of projects including ITSM, ITOM, HRSM, a mobile application, and a portal; also contributed to automation projects and planning for tool migration strategies.
    • Contributed to IT transformations in applications like ITSM, HRSD, ITOM, CSM, and PPM.
    • Implemented a service portal, automated VMWare with Morpheus and Ansible, developed an automated testing framework (ATF), and contributed to mobile development for all the users in the organization with different interfaces.
    • Earned the following achievements: Accenture Celebrates Excellence (ACE) and the HR & L Outstanding Performer Award.
    Technologies: ServiceNow, JavaScript, ServiceNow REST API
  • Senior ServiceNow Developer

    2014 - 2017
    • Developed a range of ServiceNow projects including ITSM, ITOM, and HRSD; implemented different integrations like REST, SOAP, LDAP, Import Set API, T-Systems, Orange Systems, Dell Boomi, and more.
    • Documented all implementations and defined all best practices within the team.
    • Created a best practice database for implementations and integrations.
    • Attended workshops and gathered requirements.
    • Helped to develop a service portal for different streams with real-time integrations.
    • Won the award of Performance of the Year on a Global Level for my work for Genpact.
    Technologies: ServiceNow, ServiceNow REST API, JavaScript, AngularJS
  • ServiceNow Developer

    2011 - 2014
    Inleagues Software Technologies
    • Worked as a ServiceNow developer and admin support for applications—implementing incident tracking (from creation to closure) while communicating with businesses.
    • Monitored service-level agreements (SLAs) and operation-level agreements (OLAs).
    • Developed and supported a web app using J2EE, XML, EJB servlets, and JSP. This system provides reports and crucial information to reseller panel representatives so that they can sell services to business customers and end users.
    • Created new functionalities on the app by querying the database tables.
    • Administered the control panel application and supported the app and device configuration on the network.
    Technologies: ServiceNow, ServiceNow REST API, JavaScript


  • Coca-Cola Company

    • Implemented ServiceNow modules like ITSM and ITOM.
    • Integrated with tools like NSG (Net Spy Glass), MIST, and Meraki tools for populating the CMDB and onboarding of client locations to ServiceNow.
    • Customized each one according to each location's process and functionalities.

  • Kotak

    • Implemented the ServiceNow modules like ITSM and HRSD on this project. • Integrated using tools like Workday, SuccessFactors, and Cisco Service Grid for populating the HR profiles, departmental information, and onboarding and offboarding employees to ServiceNow.

  • Heineken

    • Developed ServiceNow modules like ITSM and ITOM.
    • Implemented discovery in a vast environment with over 160 OPCO locations.
    • Integrated with tools like Dell Boomi, HPSM, Notify Now, and Twilio.
    • Gathered data and designed solutions for the application in terms of specific domains.
    • Worked as part of an architectural team, designing or proposing complex data structures by utilizing the service offering and support offering based on a data model.

  • Avanade

    • Worked as part of the architectural and design team in driving the HRSD implementation for the Avanade service portal.
    • Implemented the end-to-end ServiceNow HRSD modules like the lifecycle event, HR knowledge base, HR offboarding, HR benefits, HR talent, and HR payroll.
    • Deployed the full-fledged bidirectional integration with SuccessFactors.

  • Allianz

    • Implemented the HRSD portal for the Avanade environment; it's a portal centralized for the employee experience with a variety of HR Services that are tightly integrated with SuccessFactors.

    The project deployment was purely based on the migration of an HR application from an on-premise tool to ServiceNow and also SuccessFactors.

  • RBS Bank

    • Established ServiceNow Instance and onboarding the banking employee experience in ServiceNow.
    • Set up the OOB ServiceNow for ITSM.
    • Integrated with Workday.
    • Migrated HR-related tools to ServiceNow.
    • Analyzed document storage in ServiceNow.
    • Implemented edge encryption.

  • Bank of Montreal

    • Onboarded customer information to ServiceNow with deployments of on-premise integrations for Edge Encryption to encrypt sensitive information onto ServiceNow.
    • Implemented a real-time integration with ServiceNow to ORC for the candidate journey and onboarding.

  • IDFC Bank

    • Implemented ServiceNow OOB modules for ITSM and ITOM.
    • Developed customized integrations with MuleSoft and Oracle.
    • Overcame the challenging part of the deployment; the Mule integration had existing integration endpoints which were utilized by many of the internal tools.


  • Languages

    JavaScript, HTML, Java, CSS, SCSS
  • Libraries/APIs

    ServiceNow REST API
  • Other

    ServiceNow, ServiceNow Applications, ServiceNow ITSM, ServiceNow ITOM, ServiceNow HRSD, ServiceNow CSM, ServiceNow GRC
  • Frameworks



  • Engineer's Degree in Computer Science
    2006 - 2010
    JNTU | Jawaharlal Nehru Technological University, Hyderabad - Hyderabad, India


  • ServiceNow Certified Implementation Specialist — Discovery
    MARCH 2020 - PRESENT
  • ServiceNow Certified Implementation Specialist — IT Service Management
    JUNE 2016 - PRESENT
  • ServiceNow Certified Implementation Specialist — Human Resources
    MARCH 2016 - PRESENT
  • ServiceNow Certified Application Developer
    MARCH 2014 - PRESENT
  • ServiceNow Certified System Administrator
    MARCH 2012 - PRESENT

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