Salesforce Developer and Consultant2020 - PRESENTSun Leaf Foods
Technologies: Salesforce Sales Cloud, Apex, Web Components
- Developed the Sales Cloud implementation and web components. Integrated Salesforce REST API with third-party APIs. Modeled objects and approved complex processes.
- Implemented the dataflows, reports, and dashboards in Tableau analytics.
- Planned and controlled the Salesforce development releases lifecycle. Designed the deployment plan and system landscape. Provided documentation and user support.
- Conducted business process analysis with a client to understand pain points and opportunities for Salesforce Platform implementation.
- Designed and implemented the Sales Cloud to enhance the current business processes.
Salesforce Marketing Cloud Developer and Analytics Cloud Consultant2019 - PRESENTVolvo US and Canada
Technologies: Salesforce Programming, Salesforce Einstein, Analytics, Marketing Cloud
- Built the dashboards and reports in Analytics Cloud, implemented the data flow, and defined the transformation. Developed data recipes and replications and created the steps and reports with custom SAQL queries.
- Constructed the automotive leasing process-related data stories and analytics predictions using Einstein Discovery.
Senior Salesforce Developer2019 - 2021Easly
Technologies: Salesforce Programming, Communities, Salesforce API, Integration, Triggers, Web Components, Apex, Salesforce
- Set up a community cloud with business processes implementation related to external resources and partner management.
- Developed custom integrations with Conga API, Box.com API, and the Hello Sign API to implement document processing.
- Built custom Web components and APEX triggers to utilize in current flow processes and exposure to the partner community.
- Utilized Salesforce Surveys for getting customer feedback and CSAT.
- Merged two Salesforce instances after the business acquisition. Completed data migration and metadata merging and moved existing system integrations.
Salesforce Senior Consultant and Developer2019 - 2020Jewelry Manufacturer and Retailer
Technologies: Salesforce Programming, Community Clouds, Salesforce Service Cloud
- Implemented the Community Cloud as a customer self-help portal with several multi-language communities for all major European markets.
- Configured topics and data categories for knowledge-based articles and help materials.
- Handled the case classification and service cloud implementation with web-to-case and email-to-case queues for eight European markets.
- Provided customer care agent support and configured the CTI solution.
- Implemented GDPR processes for personal customer data.
- Developed a REST-based interface with the Order Management System (OMS) as a Lighting Web Component for requesting order details.
- Built an interface for the synchronization of customer data between Commerce Cloud Storefront and Salesforce person account record.
Salesforce Developer and Pardot Consultant2019 - 2019Analysts Hub
Technologies: Salesforce Programming, Salesforce Service Cloud, Salesforce Sales Cloud, Pardot
- Implemented the integration between QuickBooks and Salesforce for invoice and payment processes management.
- Developed and customized Sales Cloud with Process Builder, Flows, and Lighting components.
- Performed WordPress API integration for lead management and to retrieve customer interaction history.
- Created the marketing analytics framework with Datorama.
- Handled multiple BU Pardot implementations. Managed marketing data from various sources and built customer journeys.
Salesforce Architect and Analytics Cloud Consultant2019 - 2019BMW
Technologies: Salesforce Programming, Python, Salesforce DX, Jenkins, Salesforce Einstein
- Developed and planned a continuous delivery strategy for a Salesforce Analytics Cloud project.
- Supported the creation of complex Einstein Analytics dashboards and reports.
- Extended the existing dataflows with derived measures and dimensions for extending current data sources.
- Used third-party tools to build dashboards like Power BI and Google Data Studio.
Senior Salesforce Consultant and Developer2017 - 2019KWS
Technologies: Salesforce Programming, SOAP, REST, Data Migration, Apex, Community Clouds, Service, Sales, Salesforce Lightning
- Served as a senior consultant and leading developer with a global (30+ countries) Salesforce roll out.
- Handled the data migration from several SAP CRM and an in-house developed CRM system.
- Developed a custom interface with accounting and eCommerce third-party solutions.
- Implemented Salesforce Marketing Cloud with several BU solutions splinted worldwide by a region.
- Implemented third-party analytics source providers like Google Analytics and DMP.
- Developed Web and Lighting components to extend the Sales and Service cloud functionality.
- Implemented B2B Salesforce Commerce Cloud for multiple markets.
Salesforce Consultant2016 - 2016Accenture and DKMS
Technologies: Salesforce Programming, Marketing Cloud, Sales, Nonprofits
- Implemented a Salesforce nonprofit success pack for a worldwide charity organization.
Salesforce Lightning Developer2015 - 2015Philip Morris International
- Developed custom Lightning components for the Salesforce Community and implemented them on a partner engagement platform.
- Built Batch and Apex triggers to support the marketing process between Sales and Community clouds.
- Created the technical design of a global template based on the Salesforce Community Cloud for global rollout.
- Developed custom REST interfaces with Dell Boomi and Standard Apex capabilities.
Salesforce Business Analyst2014 - 2014Qiagen
Technologies: Salesforce Programming, Salesforce Service Cloud, Salesforce
- Merged two Salesforce instances after the medical startup acquisition by Qiagen.
- Wrote functional design documents based on the fits and gaps between a Salesforce setup and customizations.
- Conducted discovery workshops for business process descriptions and comparisons in both companies.
Business Analyst2013 - 2013Escada
Technologies: Salesforce Programming, Work.com, Salesforce Sales Cloud
- Implemented a Work.com sales performance management solution from Salesforce.
- Defined and set KPIs for the main sales and service processes based on best practices in the fashion industry.
- Created report and dashboard structures with the data sources based on end-user responsibilities and hierarchy levels.