Salesforce Marketing Cloud Developer and Analytics Cloud Consultant2019 - PRESENTVolvo US and Canada
Technologies: Salesforce Programming, Salesforce Einstein, Analytics, Marketing Cloud
- Handled Marketing Cloud implementation as part of the Siebel decommission project. Designed data extensions and SQL queries for cross-channel customer journeys and automation. Server-side JS and AMPscript development.
- Built the dashboards and reports in Analytics Cloud, implemented the data flow, and defined the transformation; also developed data recipes and replications, and created the steps and reports with custom SAQL queries.
- Constructed the automotive leasing process-related data stories and analytics predictions using Einstein Discovery.
Senior Salesforce Developer2019 - 2020Easly.ca and Brevet Capital Management
Technologies: Salesforce Programming, Communities, Salesforce API, Integration, Triggers, Web Components, Apex, Salesforce
- Set up the Community Cloud with business processes implementation related to external resources and partner management.
- Developed custom integrations with Conga, Box.com, and Hello Sign API to implement document processing.
- Developed custom Web components and APEX triggers to utilize in current flow processes and exposure to the partner community.
- Utilized Salesforce Survey for getting customer feedback and CSAT.
- Merged two Salesforce instances after the business acquisition. Completed data migration, metadata merging, and moved existing system integrations.
Salesforce Senior Consultant and Developer2019 - 2020Jewelry Manufacturer and Retailer
Technologies: Salesforce Programming, Community Clouds, Salesforce Service Cloud
- Implemented the Community Cloud as a customer self-help portal with several multi-language communities for all major European markets.
- Configured topics and data categories for knowledge-based articles and help materials.
- Handled the case classification and service cloud implementation with web-to-case and email-to-case queues for eight European markets.
- Provided customer care agent support and configured the CTI solution.
- Implemented GDPR processes for personal customer data.
- Developed a REST-based interface with the Order Management System (OMS) as a Lighting Web Component for requesting order details.
- Built an interface for the synchronization of customer data between Commerce Cloud Storefront and Salesforce person account record.
Salesforce Developer and Pardot Consultant2019 - 2019Analysts Hub
Technologies: Salesforce Programming, Service Cloud, Salesforce Sales Cloud, Pardot
- Implemented the integration between QuickBooks and Salesforce for invoice and payment processes management.
- Developed and customized Sales Cloud with Process Builder, Flows, and Lighting components.
- Performed WordPress API integration for lead management and to retrieve customer interaction history.
- Created the marketing analytics framework with Datorama.
- Handled multiple BU Pardot implementations. Managed marketing data from various sources and built customer journeys.
Salesforce Architect and Analytics Cloud Consultant2019 - 2019BMW
Technologies: Salesforce Programming, Python, Salesforce DX, Jenkins, Salesforce Einstein
- Developed and planned a continuous delivery strategy for a Salesforce Analytics Cloud project.
- Supported the creation of complex Einstein Analytics dashboards and reports.
- Extended the existing dataflows with derived measures and dimensions for extending current data sources.
- Used third-party tools to build dashboards like Power BI and Google Data Studio.
Senior Salesforce Consultant and Developer2017 - 2019KWS
Technologies: Salesforce Programming, SOAP, REST, Data Migration, Apex, Community Clouds, Service, Sales, Salesforce Lightning
- Served as a senior consultant and leading developer with a global (30+ countries) Salesforce roll out.
- Handled the data migration from several SAP CRM and an in-house developed CRM system.
- Developed a custom interface with accounting and eCommerce third-party solutions.
- Implemented Salesforce Marketing Cloud with several BU solutions splinted worldwide by a region.
- Implemented third-party analytics source providers like Google Analytics and DMP.
- Developed Web and Lighting components to extend the Sales and Service cloud functionality.
- Implemented B2B Salesforce Commerce Cloud for multiple markets.
Salesforce Consultant2016 - 2016Accenture and DKMS
Technologies: Salesforce Programming, Marketing Cloud, Sales, Nonprofit
- Implemented a Salesforce nonprofit success pack for a worldwide charity organization.
Salesforce Lightning Developer2015 - 2015Philip Morris International
- Developed custom Lightning components for the Salesforce Community and implemented them on a partner engagement platform.
- Built Batch and Apex triggers to support the marketing process between Sales and Community clouds.
- Created the technical design of a global template based on the Salesforce Community Cloud for global rollout.
- Developed custom REST interfaces with Dell Boomi and Standard Apex capabilities.
Salesforce Business Analyst2014 - 2014Qiagen
Technologies: Salesforce Programming, Service Cloud, Salesforce Service Cloud, Salesforce
- Merged two Salesforce instances after the medical startup acquisition by Qiagen.
- Wrote functional design documents based on the fits and gaps between a Salesforce setup and customizations.
- Conducted discovery workshops for business process descriptions and comparisons in both companies.
Business Analyst2013 - 2013Escada
Technologies: Salesforce Programming, Work.com, Salesforce Sales Cloud
- Implemented a Work.com sales performance management solution from Salesforce.
- Defined and set KPIs for the main sales and service processes based on best practices in the fashion industry.
- Created report and dashboard structures with the data sources based on end-user responsibilities and hierarchy levels.