Utku Ozdemir, Developer in Amsterdam, Netherlands
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Utku Ozdemir

Verified Expert  in Engineering

Salesforce Developer

Location
Amsterdam, Netherlands
Toptal Member Since
April 12, 2021

Utku is a solution-focused software engineer with more than eight years of experience as a technical consultant on Salesforce.com and a holder of 17 Salesforce certificates. He is able to deliver top-quality presentations and demos to a broad audience, including C-suite. Utku has a strong ability to understand customer needs and pain points, facilitate deep discussions, and transform business requirements into solution design.

Portfolio

Salesforce
Salesforce
Macquarie Bank
Agile, Apex, Salesforce Sales Cloud, Salesforce
British American Tobacco
Agile, Scrum, Salesforce Commerce Cloud, Apex, CSS3, Aura, Salesforce Lightning...

Experience

Availability

Part-time

Preferred Environment

Windows, MacOS, Visual Studio Code (VS Code), Notepad++

The most amazing...

...feature I've developed allows users to publish customizable content on a website by uploading CSV files: I significantly reduced the cost and received a reward.

Work Experience

Technical Architect

2021 - PRESENT
Salesforce
  • Updated a client's Oracle Sales Cloud instance to support Salesforce Marketing Cloud implementation.
  • Implemented the onboarding process for a bank offering quick loans.
  • Handled code reviews, deployments, and pipeline set up and maintenance. Also implemented Salesforce Lightning Web Components (LWCs), Flows, and Apex.
Technologies: Salesforce

Salesforce Engineer

2021 - 2021
Macquarie Bank
  • Redesigned the support process, moving the existing one to the Salesforce Service Cloud.
  • Integrated interactive data visualization software with Salesforce.
  • Updated automated email designs for the leasing business.
Technologies: Agile, Apex, Salesforce Sales Cloud, Salesforce

Senior Salesforce Developer

2020 - 2021
British American Tobacco
  • Developed a chatbot that can handle common questions in the Salesforce community, significantly reducing the number of support cases.
  • Developed 15+ high-performing custom Aura and Lightning Web Components with custom designs matching company branding.
  • Redesigned the entire website in the Salesforce community to match the company rebranding.
  • Enabled multilingual support in three languages on the Salesforce community to enhance engagement.
  • Outlined the implementation of a complete live agent to respond to customer requests promptly based on priority.
Technologies: Agile, Scrum, Salesforce Commerce Cloud, Apex, CSS3, Aura, Salesforce Lightning, Salesforce Einstein, Salesforce Community, Single Sign-on (SSO), Live Chat, Salesforce Apex, Salesforce Cloud Flow

Senior Technical Consultant

2015 - 2020
ProQuest Consulting
  • Managed the customer journey across all phases of the lifecycle to architect solutions that spanned the end-to-end picture and provided an exceptional customer experience. Worked closely with the client on a daily basis.
  • Assessed interview projects and mentored junior consultants.
  • Designed and successfully implemented numerous complex integration solutions on Salesforce.
Technologies: Salesforce, Field Service Lightning, Apex, Gearset, Visualforce Pages, Apex Triggers, Integration, Talend ETL, SQL Server Integration Services (SSIS), MuleSoft, Informatica ETL, Aura, Jira, Trello, Trello API, Salesforce Apex, Salesforce Cloud Flow

Lead Developer

2013 - 2015
Follow App | Freelance
  • Formed a team of four software engineers who took the product from initial idea generation to design phase and admitted it to Embryonix Incubation Centre, a center for innovators.
  • Played an integral part in taking this idea/concept into a viable application, working with an incubator specialist from Embryonix, fellow entrepreneurs, and industry leaders to refine the product for commercialization.
  • Gained extensive experience in building a viable business plan and business model and subsequently developing and building the pitch to roadshow the product to angel investors.
  • Led the project management of the engineering aspects for both the application development as well as marketing. Worked with Objective-C, Java, ASP.NET MVC4, MongoDB, PhoneGap, and Node.js.
  • Freelanced for Instant Interiors Australia as a CRM consultant and developer on building and deploying a suitable digital marketing framework to generate new leads and drive business growth in 2015.
Technologies: JavaScript, Android, Salesforce Cloud Flow

Salesforce CRM Consultant

2012 - 2013
Avandel (Former Atlantic Technologies)
  • Served as a Salesforce CRM consultant focused on delivering end-to-end solutions and customization of Salesforce projects.
  • Led client consultation, business requirement analysis, process modeling, demo prototypes, and associated development. Built functional user stories and held workshops and re-engineering sessions.
  • Played a key role in building OrderThis, complete order management, fulfillment, and supplier management system built on the Force.com platform. Managed the customization of AppExchange (cloud marketplace) product for Salesforce.
Technologies: Apex, Salesforce.com Data Loader, Salesforce Apex

Social Network Application for Families

A Firebase-based web application. Firebase Cloud Functions implemented using Node.js to build back-end APIs. For the front end, I used React and Redux. The application runs on Google Cloud, Firebase authentication, and Google Cloud Storage for the photos.

Salesforce | Journey Beyond

https://www.journeybeyond.com/
Took ownership of a previously failed deployment (not ProQuest) for Journey Beyond, a large tourism group, and worked with the client to deliver a fully integrated service across all brands. Built an integration between Master Data Tables and Salesforce to have a 360-degree view of a customer. Journey Beyond subsequently saw a significant jump in revenue growth (58%), citing digital marketing as a significant factor.

Salesforce | Vector AMS

https://www.vector.co.nz
Vector AMS New Zealand is a large Tier One energy services company. Served as the only Salesforce developer with MuleSoft contractor developers on Salesforce integrations between retailer systems, JDE (asset system), ADR system, and retailer company systems, Meridian and Origin Energy.

Salesforce | News Corp Australia

https://newscorp.com/
Introduced new scripts to better automate many marketing efforts through CRM and rebuilt email templates for marketing within their regional business news. Worked on the marketing cloud content builder using AMPScript and dynamic content.

Salesforce | Yamaha MV

Assisted this subsidiary of Yamaha with Sales Cloud implementation and PitchBook for data analytics to build a system for capturing their interactions with other companies for potential investment integration. Delivered advanced business intelligence (BI) tools used by the parent company's executive board.

Salesforce | Serco Australia

http://serco.com
Serco is a big government public services contractor that partnered with the Salesforce field service environment for border control and immigration services. I built a mechanism to automate the creation of multiple work orders with 12-hour shifts for multi-day jobs and resource allocation, saving 90% of the time needed for manual tasks.

Salesforce | DIDS

Worked with this specialist non-for-profit on the full deployment of a new CRM end solution to capture data on the sessions and people they interact with. Played a key role in automating data into XML files. This helped the organization work more efficiently and increase its funding.

Languages

Apex, CSS3, JavaScript, AMPScript, XML

Tools

Field Service Lightning, Visualforce Pages, Gearset, Talend ETL, Informatica ETL, Notepad++, Postman, Splunk, Salesforce Sales Cloud, Salesforce Einstein, Jira, Trello

Paradigms

Agile, Scrum, Application Architecture, REST

Platforms

Salesforce, MuleSoft, Windows, MacOS, Visual Studio Code (VS Code), Talend, Android

Storage

Salesforce Commerce Cloud, SQL Server Integration Services (SSIS)

Other

Software, Aura, Salesforce Lightning, Apex Triggers, Salesforce Apex, Salesforce Cloud Flow, Machine Learning, Integration, Salesforce.com Administration, Salesforce Service Cloud, Salesforce Certified Platform App Builder, Salesforce.com Developer Certification, Certified Salesforce Sales Consultant, Data Architecture, Security, Field Service, Salesforce Community, SOAP, Marketing Cloud, Salesforce.com Data Loader, Single Sign-on (SSO), Live Chat

Frameworks

Redux, Lightning Components

Libraries/APIs

Node.js, React, Trello API

Industry Expertise

Network Security

2013 - 2015

Master's Degree in Computer Engineering

Dokuz Eylul University - Izmir, Turkey

2007 - 2012

Bachelor's Degree in Software Engineering

Izmir University of Economics - Izmir, Turkey

JUNE 2020 - PRESENT

Salesforce Certified Integration Architecture Designer

Salesforce.com

FEBRUARY 2020 - PRESENT

Salesforce Certified Community Cloud Consultant

Salesforce.com

OCTOBER 2019 - PRESENT

Salesforce Certified Field Service Lightning Consultant

Salesforce.com

FEBRUARY 2019 - PRESENT

Salesforce Certified Platform Developer II

Salesforce.com

JUNE 2018 - PRESENT

Salesforce Certified Sharing and Visibility Designer

Salesforce.com

JUNE 2018 - PRESENT

Salesforce Certified Application Architect

Salesforce.com

FEBRUARY 2018 - PRESENT

Salesforce Certified Data Architecture and Management Designer

Salesforce.com

JANUARY 2018 - PRESENT

Salesforce Certified Sales Cloud Consultant

Salesforce.com

FEBRUARY 2017 - PRESENT

Salesforce Certified Platform Developer I

Salesforce.com

DECEMBER 2016 - PRESENT

Salesforce Certified Platform App Builder

Salesforce.com

JUNE 2016 - PRESENT

Salesforce Certified Service Cloud Consultant

Salesforce.com

JULY 2015 - PRESENT

Salesforce Certified Administrator

Salesforce.com

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