Utku Ozdemir, Salesforce Developer in Sydney, New South Wales, Australia
Utku Ozdemir

Salesforce Developer in Sydney, New South Wales, Australia

Member since April 12, 2021
Utku is a solution-focused software engineer with more than eight years of experience as a technical consultant on Salesforce.com and a holder of 12 Salesforce certificates. Able to deliver top-quality presentations and demos to a broad audience, including C-suite. Utku has a strong ability to understand customer needs and pain points, facilitate deep discussions, and transform business requirements into solution design.
Utku is now available for hire




Sydney, New South Wales, Australia



Preferred Environment

Windows, MacOS, Visual Studio Code, Notepad++

The most amazing...

...feature I've developed allows users to publish customizable content on a website by uploading CSV files. Significantly reduced the cost and received a reward.


  • Senior Salesforce Developer

    2020 - PRESENT
    British American Tobacco
    • Developed a chatbot that can handle common questions in the Salesforce community, which has significantly reduced the number of support cases.
    • Developed 15+ high-performing custom components (Aura and LWC) with custom designs that match company branding.
    • Redesigned the full website (Salesforce community) to match company rebranding.
    • Enabled multilingual support (three languages) on Salesforce community to enhance engagement.
    • Designed a full live agent implementation to respond to customer requests in a timely manner based on the priority.
    Technologies: Agile, Scrum, Salesforce Commerce Cloud, Apex, CSS3, Aura, Salesforce Lightning, Salesforce Einstein, Salesforce Community, Single Sign-on (SSO), Live Chat
  • Senior Technical Consultant

    2015 - 2020
    ProQuest Consulting
    • Managed the customer journey across all phases of the lifecycle to architect solutions that spanned the end-to-end picture and provided an exceptional customer experience. Worked closely with the client on a daily basis.
    • Assessed interview projects and mentored junior consultants.
    • Designed and successfully implemented numerous complex integration solutions on Salesforce.
    Technologies: Salesforce, Field Service Lightning, Apex, Gearset, Visualforce Pages, Apex Triggers, Integration, Talend ETL, SQL Server Integration Services (SSIS), MuleSoft, Informatica ETL, Aura, Jira, Trello, Trello API
  • Lead Developer

    2013 - 2015
    Follow App | Freelance
    • Formed a team of four software engineers who took the product from initial idea generation to design phase and admitted it to Embryonix Incubation Centre, a center for innovators.
    • Played an integral part in taking this idea/concept into a viable application, working with an incubator specialist from Embryonix, fellow entrepreneurs, and industry leaders to refine the product for commercialization.
    • Gained extensive experience in building a viable business plan and business model and subsequently developing and building the pitch to roadshow the product to angel investors.
    • Led the project management of the engineering aspects for both the application development as well as marketing. Worked with Objective-C, Java, ASP.NET MVC4, MongoDB, PhoneGap, and Node.js.
    • Freelanced for Instant Interiors Australia as a CRM consultant and developer on building and deploying a suitable digital marketing framework to generate new leads and drive business growth in 2015.
    Technologies: JavaScript, Android
  • Salesforce CRM Consultant

    2012 - 2013
    Avandel (Former Atlantic Technologies)
    • Served as a Salesforce CRM consultant focused on delivering end-to-end solutions and customization of Salesforce projects.
    • Led client consultation, business requirement analysis, process modeling, demo prototypes, and associated development. Built functional user stories and held workshops and re-engineering sessions.
    • Played a key role in building OrderThis, complete order management, fulfillment, and supplier management system built on the Force.com platform. Managed the customization of AppExchange (cloud marketplace) product for Salesforce.
    Technologies: Apex, Salesforce.com Data Loader


  • Social Network Application for Families

    A Firebase-based web application. Firebase Cloud Functions implemented using Node.js to build back-end APIs. For the front end, I used React and Redux. The application runs on Google Cloud, Firebase authentication, and Google Cloud Storage for the photos.

  • Salesforce | Journey Beyond

    Took ownership of a previously failed deployment (not ProQuest) for Journey Beyond, a large tourism group, and worked with the client to deliver a fully integrated service across all brands. Built an integration between Master Data Tables and Salesforce to have a 360-degree view of a customer. Journey Beyond subsequently saw a significant jump in revenue growth (58%), citing digital marketing as a significant factor.

  • Salesforce | Vector AMS

    Vector AMS New Zealand is a large Tier One energy services company. Served as the only Salesforce developer with MuleSoft contractor developers on Salesforce integrations between retailer systems, JDE (asset system), ADR system, and retailer company systems, Meridian and Origin Energy.

  • Salesforce | News Corp Australia

    Introduced new scripts to better automate many marketing efforts through CRM and rebuilt email templates for marketing within their regional business news. Worked on the marketing cloud content builder using AMPScript and dynamic content.

  • Salesforce | Yamaha MV

    Assisted this subsidiary of Yamaha with Sales Cloud implementation and PitchBook for data analytics to build a system for capturing their interactions with other companies for potential investment integration. Delivered advanced business intelligence (BI) tools used by the parent company's executive board.

  • Salesforce | Serco Australia

    Serco is a big government public services contractor that partnered with the Salesforce field service environment for border control and immigration services. I built a mechanism to automate the creation of multiple work orders with 12-hour shifts for multi-day jobs and resource allocation, saving 90% of the time needed for manual tasks.

  • Salesforce | DIDS

    Worked with this specialist non-for-profit on the full deployment of a new CRM end solution to capture data on the sessions and people they interact with. Played a key role in automating data into XML files. This helped the organization work more efficiently and increase its funding.


  • Languages

    Apex, CSS3, JavaScript, AMPScript, XML
  • Tools

    Field Service Lightning, Visualforce Pages, Gearset, Talend ETL, Informatica ETL, Notepad++, Postman, Splunk, Salesforce Sales Cloud, Salesforce Einstein, Jira, Trello
  • Paradigms

    Agile, Scrum, Application Architecture, REST
  • Platforms

    Salesforce, MuleSoft, Windows, MacOS, Visual Studio Code, Talend, Android
  • Storage

    Salesforce Commerce Cloud, SQL Server Integration Services (SSIS)
  • Other

    Software, Aura, Apex Triggers, Salesforce Lightning, Machine Learning, Integration, Salesforce.com Administration, Salesforce Service Cloud, Salesforce Certified Platform App Builder, Salesforce.com Developer Certification, Certified Salesforce Sales Consultant, Data Architecture, Field Service, Salesforce Community, SOAP, Marketing Cloud, Salesforce.com Data Loader, Single Sign-on (SSO), Live Chat
  • Frameworks

    Redux, Lightning Components
  • Libraries/APIs

    Node.js, React, Trello API
  • Industry Expertise

    Network Security, Security


  • Master's Degree in Computer Engineering
    2013 - 2015
    Dokuz Eylul University - Izmir, Turkey
  • Bachelor's Degree in Software Engineering
    2007 - 2012
    Izmir University of Economics - Izmir, Turkey


  • Salesforce Certified Integration Architecture Designer
    JUNE 2020 - PRESENT
  • Salesforce Certified Community Cloud Consultant
  • Salesforce Certified Field Service Lightning Consultant
  • Salesforce Certified Platform Developer II
  • Salesforce Certified Sharing and Visibility Designer
    JUNE 2018 - PRESENT
  • Salesforce Certified Application Architect
    JUNE 2018 - PRESENT
  • Salesforce Certified Data Architecture and Management Designer
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Platform Developer I
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Service Cloud Consultant
    JUNE 2016 - PRESENT
  • Salesforce Certified Administrator
    JULY 2015 - PRESENT

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