Dawn Burngasser, Designer in Cleveland, OH, United States
Dawn Burngasser

Designer in Cleveland, OH, United States

Member since February 10, 2020
Dawn has more than ten years of experience in user-centered design and UX research. She has worked on mobile applications and responsive web design across a variety of industries, including B2B and B2C eCommerce, telecommunications, home automation, retail, insurance, environmental services, and hospitality. Her client roster is comprised of Fortune 500 companies, including AT&T, Whirlpool, and Lenovo. Dawn has volunteered and spoken at international user experience conferences and events.
Dawn is now available for hire


Digital Design


  • User Experience Designer II

    2018 - 2020
    Westfield Insurance
    • Designed and oversaw the creation of an internal customer support tool.
    • Worked in an agile environment to design and launch a new customer portal.
    • Created and advocated for user-centered design solutions across a variety of products, such as the internal customer support tool, customer portal, and agent tools.
    • Planned, executed, and analyzed user research to make and implement web and product recommendations.
    • Completed competitive and heuristic reviews to determine areas of improvement.
    • Presented user experience capabilities and recommendations to internal teams and agency partners.
    • Provided input into various UX needs and goals throughout the organization while supporting other teams as needed.
    Technologies: Remote Usability Testing, InVision, Adobe Experience Design (XD), Axure, Sketch
  • User Experience Lead

    2013 - 2018
    Publicis Sapient (Rosetta, Razorfish, SapientRazorfish)
    • Led user experience and product design initiatives from start to finish, collaborating with clients and overseeing designers on the team.
    • Scoped projects to determine UX needs and goals, timing, resourcing, and how user experience fits into the project as a whole.
    • Collaborated with developers, business analysts, visual designers, and others to create and deliver digital products.
    • Redesigned home security and automation application with daily activity tracking and caregiver capabilities for iOS and Android devices.
    • Redesigned and rearchitected a retail clothing website across multiple breakpoints (responsive) to ease consumer navigation and purchasing.
    • Redesigned B2B websites for major manufacturers to include eCommerce capabilities such as parts specification, customization, online purchasing, and procurement.
    • Designed new concepts and prototypes to convey ideas to clients and determine new functionality for websites and mobile applications.
    • Oversaw UX designers and worked with product management teams to ensure quality delivery and strong client relationships.
    Technologies: OptimalWorkshop, Microsoft PowerPoint, Microsoft Excel, Sketch, InVision, Axure


  • Master of Science Degree in User Experience Design
    2010 - 2012
    Kent State University - Kent, OH
  • Bachelor of Science Degree in Advertising with a minor in Marketing
    2007 - 2011
    Kent State University - Kent, OH



Cleveland, OH, United States

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