Dawn Burngasser, Designer in Cleveland, OH, United States
Dawn Burngasser

Designer in Cleveland, OH, United States

Member since November 24, 2019
Dawn has ten years of experience in user-centered research and UX design. She has worked on web and mobile applications across a variety of industries, including B2B and B2C eCommerce, telecommunications, home automation, retail, and insurance. She has worked with several Fortune 500 clients including AT&T and Whirlpool. Dawn has volunteered and spoken at international user experience conferences and events.
Dawn is now available for hire


Digital Design


  • User Experience Designer II

    2018 - PRESENT
    Westfield Insurance
    • Designed and oversaw the creation of an internal customer support tool.
    • Worked in an agile environment to design and launch a new customer portal.
    • Created and advocated for user-centered design solutions across a variety of products, such as the internal customer support tool, customer portal, and agent tools.
    • Planned, executed, and analyzed user research to make and implement web & product recommendations.
    • Completed competitive and heuristic reviews to determine areas of improvement.
    • Presented user experience capabilities and recommendations to internal teams and agency partners.
    • Provided input into various UX needs and goals throughout the organization while supporting other teams as needed.
    Technologies: Remote Usability Testing, InVision, Adobe Experience Design (XD), Axure, Sketch
  • User Experience Lead

    2013 - 2018
    SapientRazorfish (formerly Rosetta)
    • Successfully led the user experience portion of projects from start to finish, including collaborating with clients and overseeing other designers.
    • Scoped projects to determine UX needs and overall goals, timing, and how user experience fits into the project as a whole.
    • Collaborated with developers, business analysts, visual designers, and others to create and deliver digital products.
    • Redesigned a home security and automation application and designed added activity tracking and caregiver capabilities for iOS and Android devices.
    • Redesigned and rearchitected a retail clothing website at multiple breakpoints to accommodate responsive views.
    • Redesigned a B2B website for a major manufacturer to include eCommerce capabilities.
    • Created new concepts and prototypes to convey ideas to clients and determine new functionality for websites and mobile applications.
    • Oversaw other UX designers to ensure quality delivery and strong client relationships.
    Technologies: OptimalWorkshop, Microsoft PowerPoint, Microsoft Excel, Sketch, InVision, Axure


  • Master of Science degree in User Experience Design
    2010 - 2012
    Kent State University - Kent, OH
  • Bachelor of Science degree in Advertising with a minor in Marketing
    2007 - 2011
    Kent State University - Kent, OH




Cleveland, OH, United States

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