Frederik is a technical and creative thinker with over ten years of experience in user experience design, user research, and business analysis. Currently an executive MBA student at the University of Cambridge, he's also a certified UX designer and product owner. Frederik has experience working on/for large organizations such as BT, Westpac, HSBC, and Manulife, and he has enjoyed working throughout the world in the EU, UK, and Asia.
Worked for AMM+ and created the profile dashboard, design system (overseeing the team led by Carrie Cheung, Yico Yan Yi, and Happy Jiang), and the wallet and history (overseeing the team led by Carrie Cheung, Yico Yan Yi, and Happy Jiang).
Built the brand guidelines for Armored Things and oversaw the design system for CoinFLEX.
Contributed to problem framing, customer journeys, personas, affinity maps, interviews, focus groups, observations/insights, workshops, wireframes, and prototypes.
Focused on business analysis and content management in the area of secure access to online banking in the APAC region.
Researched and generated requirements definition and scoping of business analysis activities for new initiatives with in-country and global teams.
Oversaw the production of the digital analysis deliverables through agile and user-centered design activities and secured approval from stakeholders as required.
Collaborated with business partners and across departments and regions.
Technologies: Jira, Atlassian, Microsoft Excel, Confluence, Design
Senior User Experience Designer
2016 - 2017
Served as a consultant with a focus on business analysis and UX. Worked on several digital transformation projects for multinational clients in the finance industry in Hong Kong and Sydney (AU).
Captured and analyzed business requirements from the client.
Visualized, defined, and presented research results, concepts, and solutions.
Planned, managed, and coordinated the UX delivery process across the project lifecycle.
Collaborated with clients and stakeholders to ensure activities, deliverables, and timelines were in line with expectations.
Technologies: Jira, Atlassian, Sketch, Microsoft PowerPoint, Microsoft Excel, Adobe Photoshop, Confluence, Axure RP Pro, Design
Digital Customer Experience Specialist
2015 - 2016
BT (British Telecommunications)
Served in a UX and business analysis management role within the "BT consumer" team, which is part of the largest digital transformation program ever undertaken by BT.
Translated business goals into feasible digital solutions through business analysis, defining and prioritizing requirements, and specifying process flows.
Managed the definition of the technical requirements and followed up on the UX and design team for some of the core modules of My BT (customer-facing) and a completely new customer support system (back-office).
Identified product ideas and improvements through user research and stakeholder meetings.
Collaborated with tech teams throughout the software development process to ensure delivery of a usable, feasible, and viable product.
Technologies: Jira, Atlassian, Microsoft PowerPoint, Microsoft Excel, Microsoft Visio, Axure RP Pro, Design
2014 - 2015
Duke & Grace
Acted as a user experience consultant and researcher, primarily focusing on banks and financial institutions.
Defined and prioritized the product backlog. Worked on wireframing and prototyping.
Identified ideas and UX improvements through user research and stakeholder interviews.
Technologies: Jira, Atlassian, Apple Keynote, Adobe Photoshop, Adobe InDesign, Axure RP Pro, Design
2012 - 2014
Created a web service to collect premium used clothing from consumers and a webshop where we sold high-quality second-hand clothing.
Developed and defined the product concept, strategy, and vision.
Analyzed customers, products, markets, and competitors.
Produced the user experience and product requirements documents.
Analyzed and assessed vendors, including eCommerce systems, CMS modules, and payment solutions.
Provided technical support during the product's development process.
Oversaw CMS and content management (OpenCart and WordPress).