Frederik Goossens

Frederik Goossens

Hong Kong, Hong Kong
Member since August 3, 2017
Frederik is a technical and creative thinker with over 8 years of experience in user experience design, user research, and business analysis. With a Masters of Science degree in Commercial Sciences, he is also a certified UX designer and product owner. Frederik has experience working on/for large organizations such as BT, Westpac, HSBC, and Manulife, and he has enjoyed working throughout the world in Belgium, UK, Australia, and Hong Kong.
Frederik is now available for hire
Digital Design
  • Internet-of-Thing Security Platform
    Internet-of-Thing Security Platform
  • Online Banking and Payments
    Online Banking and Payments
  • Customer Dashboard and CRM Framework
    Customer Dashboard and CRM Framework
  • Credit Card Upgrade Application
    Credit Card Upgrade Application
  • Premium Personal Banking Website
    Premium Personal Banking Website
  • Point Of Sale App for Insurance
    Point Of Sale App for Insurance
  • Digital Product UX and Design Manager
    2018 - PRESENT
    • Identified product ideas and improvements through user research and stakeholder meetings.
    • Visualized, defined, and presented research results, concepts, and solutions.
    • Supported the implementation of a design thinking approach in the organization.
    • Collaborated with stakeholders to ensure activities, deliverables, and timelines are in line with expectations.
    Technologies: Sketch, InVision, Jira
  • Design Partner
    2017 - PRESENT
    • Contributed to the UX/UI designs for an internet of things (IoT) security platform.
    • Captured and analyzed business requirements from the client.
    • Produced UI screens and UX guidelines.
    • Produced written requirements for a voice user interface (VUI).
    • Produced example dialog flows for an AI assistant.
    Technologies: Sketch, InVision, Framer, Visio, Confluence, Jira, Monday
Other Experience
  • Exploring Multimodal Design – An Adobe XD Tutorial (Publication)
    Design tools like Adobe XD can be used by designers to prototype multimodal designs that improve the user experience through interaction mechanisms such as voice, touch, and haptic feedback.
  • Designing a VUI – Voice User Interface (Publication)
    Discover why conversational UIs and voice apps are surging in popularity and learn how to design voice user interfaces (VUIs) for both mobile and smart home speakers.
  • Master of Management degree in Innovation and Entrepreneurship
    2011 - 2012
    University of Antwerp: Antwerp Management School - Belgium
  • Bachelor of Science degree in Commercial Sciences
    2007 - 2011
    Ghent University: University College Ghent - Belgium
  • Humand Centered Design
    Hyper Island
  • Foundations in Design Thinking
    APRIL 2018 - PRESENT
    IDEO U - Online
  • Certificate in Business Analysis Practice
    BCS, The Chartered Institute for IT - UK
  • UX Certified
    Nielsen Normal Group - UK
  • Certified Scrum Product Owner®
    Scrum Alliance - UK
  • Prototyping8 years
  • User Experience (UX)8 years
  • Axure RP Pro6 years
  • Sketch6 years
  • Confluence6 years
  • UI Design5 years
  • Axure RP Pro
  • Sketch
  • Confluence


Hong Kong, Hong Kong

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