Frederik is a technical and creative thinker with over 8 years of experience in user experience design, user research, and business analysis. With a Masters of Science degree in Commercial Sciences, he is also a certified UX designer and product owner. Frederik has experience working on/for large organizations such as BT, Westpac, HSBC, and Manulife, and he has enjoyed working throughout the world in Belgium, UK, Australia, and Hong Kong.
Focused on business analysis and content management in the area of secure access to online banking in the APAC region.
Researched and generated requirements definition and scoping of business analysis activities for new initiatives with in-country and global teams.
Oversaw the production of the digital analysis deliverables through agile and user-centered design activities and securing approval from stakeholders as required.
Collaborated with business partners and across departments and regions.
Technologies: Atlassian Jira, Atlassian Confluence, Microsoft Excel
Senior User Experience Designer
2016 - 2017
Served as a consultant with a focus on business analysis and UX. Worked on several digital transformation projects for multinational clients in the finance industry in Hong Kong and Sydney (AU).
Captured and analyzed business requirements from the client.
Visualized, defined, and presented research results, concepts, and solutions.
Planned, managed, and coordinated the UX delivery process across the project lifecycle.
Collaborated with clients and stakeholders to ensure activities, deliverables, and timelines are in line with expectations.
Technologies: Axure RP, Bohemian Sketch, Atlassian Jira, Atlassian Confluence, Adobe Photoshop, Microsoft Excel, Microsoft PowerPoint
Digital Customer Experience Specialist
2015 - 2016
BT (British Telecommunications)
Served in a UX and business analysis management role within the "BT consumer" team, which is part of the largest digital transformation program ever undertaken by BT.
Translated business goals into feasible digital solutions through business analysis, defining and prioritizing requirements, and specifying process flows.
Managed the technical requirements definition and following up on the UX and design team for some of the core modules of My BT (customer-facing) and a completely new customer support system (back-office).
Identified product ideas and improvements through user research and stakeholder meetings.
Collaborated with tech teams throughout the software development process to ensure delivery of a usable, feasible and viable product.
Technologies: Axure RP, Atlassian Jira, Microsoft Visio, Microsoft Excel, Microsoft PowerPoint
2014 - 2015
Duke & Grace
User experience consultant and researcher, primarily focusing on banks and financial institutions.
Defined and prioritized the product backlog.
Produced UX and IA documentation.
Identified ideas and UX improvements through user research and stakeholder interviews.