Jan Michael Wallace II
Verified Expert in Design
Designer
Louisville, KY, United States
Toptal member since May 14, 2026
Jan is a product design leader specializing in UX strategy, accessibility, enterprise product design, and design systems. With experience leading complex fintech and SaaS initiatives, he transforms fragmented workflows into scalable, intuitive experiences that improve usability and business outcomes. Combining design leadership with front-end development expertise, Jan bridges product, engineering, and business teams to deliver polished, user-centered solutions.
Portfolio
Work Experience
Product Design Manager, Lead Product Designer
Global Payments
- Led UX strategy and end-to-end product design for Global Payments products, moving concepts from discovery through delivery and impact validation.
- Created and scaled the company design system over a 5-year period, defining its methodology, mission, vision, roadmap, backlog, standards, and adoption strategy across three continents.
- Partnered with multi-disciplined product design teams, providing critiques, coaching, workflow guidance, and collaborative delivery oversight across enterprise fintech products.
- Rallied stakeholders and product development teams around W3C accessibility and inclusive design practices to responsive multi-platform products, improving usability for diverse merchant and consumer audiences.
- Developed customer personas, user stories, affinity maps, and research-informed flows to guide product strategy and prioritize user-centered features.
- Guided design interns through lean UX discovery, ideation, wireframing, testing, and presentation skills while evaluating readiness for future roles.
- Improved product design operations by recommending tools, refining documentation, and standardizing reusable patterns across teams and products.
Web Developer and Designer
Mightily
- Developed responsive websites with a focus on user experience, accessibility, and performance optimization.
- Worked closely with ad designers to translate visual concepts into functional web solutions, ensuring design consistency and technical feasibility.
- Collaborated with clients and stakeholders to align digital strategies with marketing initiatives, delivering solutions that drove engagement and conversions.
- Utilized expertise in HTML, CSS, JavaScript, PHP, other technologies, and content management systems to create seamless, user-friendly digital experiences.
Web Developer and Designer (Contract)
Humana
- Developed and implemented digital support solutions to complement Humana's evolving marketing and sales initiatives.
- Collaborated closely with print design staff to transform conceptual designs into functional digital assets, ensuring seamless integration into new digital platforms.
- Provided expertise in web development and digital communications, supporting the internal team in meeting their project goals.
- Assisted with hosting solutions, ensuring the smooth deployment and management of digital platforms.
- Played a key role in developing targeted digital solutions, including web development, digital communications, and hosting solutions, while partnering with the print design team to transition from print to digital mediums.
Web Developer and Designer
DBS Interactive
- Collaborated with creative teams to deliver full-featured, marketing-driven web presences for a diverse range of clients in healthcare, athletics, computer hardware, manufacturing, and academia.
- Developed custom web solutions tailored to meet the specific marketing and branding needs of clients across multiple industries.
- Integrated Greensock.js animations to elevate user experience and interaction.
- Collaborated with cross-functional teams to deliver responsive, visually compelling websites that supported client marketing goals.
- Utilized modular JavaScript patterns and the Greensock.js library to create engaging animations and enhance user interface features, improving both the functionality and visual appeal of client websites.
Certifications
UX Certification with Management Specialization
Nielsen Norman Group
JavaScript
Code Louisville
Scrum Product Owner
Scrum Alliance
Front-end Web Development
Code Louisville
Skills
Tools
Adobe Photoshop, Adobe Creative Suite, Git, Gulp, WP eCommerce
Languages
HTML, CSS, JavaScript, ECMAScript (ES6), PHP, SCSS
Platforms
Figma, Visual Studio Code (VS Code), WordPress
Industry Expertise
Healthcare
Other
W3C, Agile, User Research, Wireframing, Prototyping, User Stories, Affinity Mapping, Discovery, Workshops, User Journey Mapping, Design Thinking, Collaborative Design, UX Strategy, Efficient UX, Product Development, Product Requirements, Performance Optimization, Product Design, UX Design, UI Design, Data Visualization, Dashboard Design, Enterprise SaaS, Accessibility, Design Systems, SaaS, CRM, API Integration, B2B, User Interface (UI), User Experience (UX), User Onboarding, Mobile App UI, Mobile UX Design, Dashboards, Mobile Design, Custom CRM Modules, Personas, B2C, Conversational UX, AI Chatbots, Product Outcome Metrics, UX Workshops, Leading UX Teams, DesignOps, Agile Methods, Road Mapping, Product Strategy, Stakeholder Engagement, Project Management, Strategic Planning, Strategic Vision, Decision Support, jQuery, Responsive Web Design (RWD), Object-oriented Programming (OOP), Technical Documentation, Search Engine Optimization (SEO), Dom Manipulation, Fintech, Payments, Chargeback, Dispute Resolution, Business Intelligence (BI), Merchant Tools, Risk Analytics, Case Management, Information Architecture (IA), Workflow Design, AI Analytics, Natural Language Query, Reporting, Alerts and Notifications, B2B Saas, Merchant Management, Merchandising, Payment Processing, Financial Reporting Dashboards, Scheduled Payments, Payouts, Account Management, Data Integration, Platform Integration, Risk Monitoring, Operations Management, Framing Kit, User Flows, Interaction Design (IxD), Systems Design, Component Libraries, UI Pattern Definition, Rapid Prototyping, Low-fidelity Mockups, Low-fidelity Prototypes, Form Design, Checkout, Payment Flow, eCommerce UX, SaaS Design, Enterprise UX, Cross-functional Collaboration, Design Ops, Product Planning, Figma API, Figma Libraries, WCAG 3, Inclusive Design, Dark Mode, Light Mode, UI Components, Token Design, Pattern Design, UX Documentation, Design Documentation, Governance, Invoicing, Billing, Analytics, Mobile UI, Enterprise Software, Customer Portals, Checkout Flows, Forms, Small Business, Landing Pages, Conversion Strategy, Visual Design, Responsive Design, Marketing Site, Product Marketing, Service Marketing, CTA Strategy, Trust Signals, Conversion Rate Optimization (CRO), Customer Acquisition, Web Accessibility, Normalization, Sass, Content Delivery Networks (CDN), eCommerce CMS, CMS, User Roles
Experience
- Adobe Creative Suite - 20 years
- Stakeholder Engagement - 12 years
- Product Development - 12 years
- Strategic Planning - 6 years
- Collaborative Design - 6 years
- Project Management - 6 years
- Discovery - 6 years
- UX Strategy - 6 years
Tools
- Adobe Creative Suite
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