Padmavathi KV
Verified Expert in Design
Designer
Chennai, Tamil Nadu, India
Toptal member since November 25, 2019
Padma is a product designer versed in solving complex challenges for SaaS products, startups, and enterprise software across platforms–web, mobile, tablet, and smartwatches, keeping business and user needs in mind. With over a decade of solving UX problems with strong analytical skills and a keen interest in details, Padma has delivered simple, intuitive, and impactful design solutions for notable clients like Credit Suisse, Abbott, BMW, and MetLife.
Experience
- Mobile UX Design - 11 years
- User Personas - 11 years
- UX Design - 11 years
- User Research - 11 years
- Information Architecture (IA) - 11 years
- Customer Journey - 8 years
- Usability Heuristics - 8 years
- Product Design - 8 years
Portfolio
Custom Bot - A Chatbot Builder
Patient Scheduling
Work Experience
Product Design Manager
Filestage
- Designed a web app that makes content review quicker and easier. With remote work gaining prominence, this tool helps organizations go over their workflow without any back and forth and with a seamless flow. Over 100+ clients have benefitted from this.
- Built a solid design system encompassing all the UI components that designers could reuse. Added over 100+ components with various states that are quick and easy to access.
- Facilitated over 100+ user interviews to identify their pain points and problem statement. With the gathered insights, ideated workflows and design for multiple features, including comparing versions, reports, integrations, etc.
Lead Product Designer
Freshworks Inc
- Designed a web application with a web widget that helps businesses initiate support or sales queries.
- Designed for platforms including web, native Android, native iOS, and mobile SDK.
- Undertook the responsibility to guide and mentor fellow junior designers by helping them question and create intuitive interfaces with seamless user experience.
- Facilitated user research for "Freshchat" to identify opportunities for the product to increase its feature adoption and convert prospects to customers.
- Delivered features with high adoption and value proposition have helped the product achieve its revenue milestone.
- Created a design system for the team and enabled juniors to contribute to the library.
UX Consultant
Deloitte Digital
- Designed a SharePoint-based member portal and broker portal for a healthcare client.
- Crafted the entire flow for new member onboarding and claims.
- Suggested an enhanced feature using Apple Watch UX.
- Gathered capabilities-based research during user research and developed designs for the same.
UX Consultant
Cognizant Technology Solutions
- Worked from the tactical to the strategic end of UX. Played multiple roles with hands-on experience in UX delivery management, UX strategy/estimation, information architecture, interaction design, user research, and usability testing.
- Played a key role in successfully providing solutions and selling UX to multiple clients and new business pitches. Have been involved in pre-sales by suggesting roadmaps, solutions, and approaches.
- Led cross-functional UX teams in complex enterprise application design projects. Worked on designing and redesigning business-critical user interfaces of various domains, implemented in various technologies.
Education
Bachelor of Technology Degree in Engineering
Amrita University - Bangalore, India
Certifications
The Course for Human Centered Design
IDEO
Skills
Tools
Sketch, Adobe Experience Design (XD), InVision App, Principle, InVision, Axure RP Pro, Balsamiq, ScreenFlow, FullStory, Jira, Zeplin
Platforms
SharePoint, Apple Watch, Mobile, Figma
Industry Expertise
Food & Beverage, Education, Media, Travel & Leisure, Sales & Marketing, Healthcare, Healthcare & Insurance, Fitness
Other
Visual Design, Wireframing, Usability Testing, Information Architecture (IA), Interaction Design (IxD), UX Flows, UI Design, Mobile UX Design, Web UX Design, Smartwatch Design, UX Design, User Personas, Customer Journey, Requirements & Specifications, Usability Heuristics, Remote Usability Testing, User Research, User Interviews, Focus Groups, Card Sorting, Enterprise SaaS, SaaS Design, AI Design, Patient Services, Visual Assets, Life Science, Nursing, Fitness Trackers, User Experience (UX), Live Chat, Web Design, Mobile UX, Product Design, Chat Support, SaaS, Chatbots, Chatbot Conversation Design, Conversational Design, Dashboards, Reports, Metrics, Monitoring, Data, Customer Experience, Productivity, Data Visualization, Charts, Ratings, Portals, Personas, TV UI, Appointment Booking, Reminders, UIP, User Experience Strategy, User Experience Design
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