Sushumna Chandraddi
Verified Expert in Design
Designer
Geelong, Victoria, Australia
Toptal member since November 29, 2022
Sushumnai is a learning experience designer with a background in human-centered design and edtech, focused on creating engaging, accessible, and outcome-driven learning solutions. She is an expert in edtech UX and is seeking opportunities involving digital and hybrid learning materials, including curriculum, unit content, LMS and CMS systems, graphic and multimedia content, digital product experiences, UX, visual graphics, and research and strategy (scoping, tailoring, agile methods).
Portfolio
BluTag 360 Data Logger Honeywell | UX Design
Work Experience
Assistant Professor and Learning Experience Designer (LXD)
Deakin University
- Taught design units in the classroom, hybrid, and online.
- Aided in curriculum design for higher edtech and research initiatives.
- Engaged in research, teaching, assessment, and workshops, employing innovative teaching methods to enhance learning experiences.
Instructional/Learning Experience Design
Freelance Learning Design
- Designed Safety Compliance Training modules for Armstrong Water Tanks.
- Worked as an LMS Conversation Specialist for BlueKnot Foundation, transitioning courses from Coassemble to ELMO, strategizing SCORM integrations, building courses, aligning with brand guidelines, and testing post-compilation.
- Served as training lead for Good Sam Foundation, reporting to the CEO, managing training workflow, tracking and distributing courses, and maintaining documentation for accountability, compliance, and continuous improvement.
- Undertook additional projects in visual design, UX, and service design.
Senior Product Designer
Local Peoples
- Led the end-to-end customer experience (CX) strategy for B2B2C Officeworks Back to School 2023-24, overseeing project and research, UI design, and marketing research.
- Directed the CX design for integrating B2B partnerships on Latitude Payment, BNPL, enabling 91,000 customers to purchase higher-value items with longer installment options, both online and in 171 stores.
- Advocated design strategies that increased client engagement and extended project duration by 4 times.
UX Executive Designer
ThinkPlace Global
- Liaised with design team members, business, technical team, and stakeholders to co-design, collaborate, and project timelines. Used various research methodologies: surveys, ethnographic studies, user interviews, gap analysis, and competitor analysis.
- Documented user stories, personas, and service blueprints to align with business and user needs to map future MVPs and product roadmaps. Facilitated other design squad members to develop UI flows sitemaps as per branding guidelines.
- Detailed documentation of research insights, business and governance alignment, and policies. Guided and influenced government stakeholders constructively to build relationships, future product roadmaps, and UX research (UXR) methods.
- Received appreciation from a government client's project manager for excellent presentation skills and final delivery.
UX/Product Designer
FifthDomain
- Liaised with the product management team, data analysts, customer support, business, accountant, and tech development team to understand the current and future knowledge of the product roadmap.
- Understood competitors, cyber security tech, research data, and user profiles; designed systems in Figma to develop UI flows for Labs and Competition aligning to Assessor.
- Advocated UXR methods constructively to build more robust and cohesive product suites using information architecture thinking than just UI flows with sitemaps and process flows of the user management system.
Research Assistant
University of Canberra
- Worked as a research assistant for an academic paper, "Visual Design for Pandemic," which was initiated from a design exploration project to understand the visual design icon, imagery, visual patterns, typography, and use of artifacts.
- Helped build survey questions and research strategy; collaborated with Australian and Korean researchers or professors for the paper.
- Initiated the project from a class assignment project, which became a research paper.
Senior UX/Product Designer
Honeywell
- Worked on multiple initiatives and as a UX strategist on BluTag 360 Data Logger in safety industries. Liaised with industrial designers, development and tech team, marketing, project team, and IoT cloud tech team to create new business initiatives.
- Facilitated workshops, contextual inquiry, desktop research, heuristics evaluation, and client knowledge, then communicated user insights through journey maps, personas, and user stories which helped define the product roadmap.
- Created UI mockups per Honeywell branding and validated them with technical or industrial designers to define the product MVP. Understood enterprise management, cloud platform user accounts, database, data security, subscriptions, and product value.
- Worked as a researcher and interaction designer for complex 13-module matrix-based windows and led heuristic research, complex reporting for a Honeywell logistics 18-module app, and employee experience during spin-off.
- Received internal Honeywell award for the above and beyond category.
Senior Visual Designer | UX Architect
IBM
- Operated as an individual contributor for IBM Kenexa branding services management with US and UK teams during a merger.
- Understood the current state of the PartnerWorld website with heuristics research; developed a quick prototype of the ideal website to understand UX investment.
- Used contextual inquiry, client knowledge, heuristics, sitemaps, content SEO, wireframes, and visual prototypes to validate and check the accessibility (PTC website).
- Collaborated on mobile and web apps with the IBM experience design team for visual design deliverables.
- Developed detailed sitemaps, role-based and action-based task analysis, content sorting methods in excel, and quick prototyping with developers for an Authorized Program Analysis Records (APARs) application (ID management).
Visual Designer
DDrive Studio
- Performed as a hands-on visual designer for top-tier luxurious global brands in India like Tata, Carat Lane, and Bengaluru International Airport (BIAL) on video, print, and digital media projects.
- Worked with developers to create, design, and update web pages for vendor clients and complex websites, managing their stock and product listings; designed various visual assets, banners, and GIF animation.
- Created many different visual or graphic design assets.
Education
Master's Degree in Design Strategy
University of Canberra - Canberra, Australia
Certifications
Teaching and Assessment
Online | Geelong, Australia
Skills
Tools
Adobe InDesign, Microsoft PowerPoint, Qualtrics, SketchUp, Adobe CC, Zeplin, Miro, MURAL, Validately, Adobe Experience Design (XD), Sketch, Adobe Creative Suite
Platforms
Figma, Dovetail
Other
Interaction Design (IxD), Visual Design, Wireframe to Product, UX Workshops, Qualitative Research, Usability Testing, Branding, Graphic Design, Digital Design, Presentations, User Experience (UX), Service Design, Service Journey Maps, Email Templates, Ecosystem Design, UX Research, User Research, Learning Experience Design, Instructional Design, Instructor-led Training (ILT), Classroom-based Instruction, Optimal Workshop, Business Strategy, IBM Design Systems, Business to Business (B2B), Industrial IT, Industrial Safety, Enterprise SaaS, Data Research, UX Design, Internet of Things (IoT), App UX, UI Design, Rapid Prototyping, Interactive PDFs, Interactive UI, Content Strategy, UX Wireflows, Contextual Inquiry, Sitemaps, Web UX, Lean UX, Web to Print, Digital Art, Concept Art, Customer Journey, Digital Marketing Design, User Personas, Information Design, Visual Research, Functional Design, Web UI Design, Search Engine Optimization (SEO), Information Architecture (IA), UX Branding, Product Design, Android App Design, Service Blueprints, Analytics, Learning Management Systems (LMS), Adult Learning Principles, Andragogy, LMS Authoring Tools, Authoring Tools, LMS Tools, Video Editing, University Teaching, Teaching and Assessment Design, Curriculum Design, Adult Education
Experience
- Visual Design - 10 years
- Interaction Design (IxD) - 8 years
- Wireframe to Product - 8 years
- Usability Testing - 8 years
- Qualitative Research - 5 years
- UX Workshops - 3 years
- Service Design - 1 year
- Business Strategy - 1 year
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