Andre Kostecki, Management Consultant in Toronto, ON, Canada
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Andre Kostecki

Verified Expert  in Management Consulting

Management Consulting Expert

Toronto, ON, Canada

Toptal member since May 1, 2025

Expertise
Human ResourcesOperations
Bio

As a leader with Fortune 500 companies and a former consultant at Accenture, KPMG, and Deloitte, Andre brings 25+ years of experience in process redesign, operational excellence, and system transformation. His hands-on leadership focuses on optimizing performance through Lean process engineering, business risk, and system transformation initiatives that enhance customer value delivery. Andre has led change in the consumer retail, eCommerce, banking, insurance, transportation, and energy sectors.

Case Studies

Expertise

  • Business Advisory
  • Business Transformation
  • Change Management
  • Management Consulting
  • Operational Excellence
  • Process Design
  • Process Mapping
  • Six Sigma Processes

Work Experience

Instructor | Foundations of Quality and Process Excellence

2018 - PRESENT
University of Toronto
  • Taught the core principles behind leading process excellence and quality methodologies, such as ISO, total quality management (TQM), and Lean Six Sigma, and demonstrated how to apply Lean Six Sigma methodology to business situations.
  • Provided knowledge on how organizations use process excellence and quality management to deliver customer value, generate returns, and improve workplaces.
  • Delivered a comprehensive course on the concepts and practices of quality management and process reengineering, providing a solid foundation for learners.
Focus areas: Lean, Six Sigma, Operational Excellence, Process Flows, Six Sigma Processes, Process Improvement, Process Transformation, Objectives & Key Results (OKRs), Global Operations, Program Management, Continuous Improvement, Business Process Flow (BPF), Consulting, Management Consulting, Strategy, Process Mapping, Office 365, Training & Training Content Development, Innovation Workshops, Training Workshops, Six Sigma Black Belt Certified, Organizational Effectiveness, Standardization, Change Leadership, Business Process Improvement (BPI), Executive Consulting, Structure & Organizational Design, Key Performance Indicators (KPIs)

Operational Excellence and Process Transformation Leader | Founder

2012 - PRESENT
KALAS Advisory Inc.
  • Helped organizations thrive in their transformations by deploying Lean continuous improvement, leading process engineering, implementing AI solutions, delivering KPI dashboard analytics, and managing operating model systems delivery programs.
  • Delivered process and systems transformation, Lean Six Sigma deployment strategies, regulatory risk advisory, and business and process architecture expertise to large organizations across Canada.
  • Launched and managed Lean Centers of Excellence, driving process improvements, implementing corporate objective and key result (OKR) management systems, delivering training, and providing ongoing leadership coaching.
  • Collaborated with KPMG, Metrolinx, and Rodan Energy on long-term interim leadership arrangements and contract work assignments.
Focus areas: Business Advisory, Objectives & Key Results (OKRs), Business Process Re-engineering, Business Transformation, Training & Training Content Development, Training Workshops, Innovation Workshops, Business Architecture, Enterprise Business Architecture, Operational Excellence, Process Design, Process Redesign, Process Improvement, Process Flows, Work Process Design, Process Transformation, Visio, Global Operations, Program Management, Continuous Improvement, Business Process Flow (BPF), Board Presentations, Enterprise Change Management (ECM), Consulting, Management Consulting, Operational Efficiency Improvement, Strategy, Six Sigma, Process Mapping, Office 365, SharePoint, Six Sigma Black Belt Certified, Human Resources (HR), Organizational Effectiveness, Standardization, Operations Improvement, Strategic Planning & Execution, Center of Excellence (CoE), Change Leadership, Business Systems Analysis, IT Program Management, Business Process Improvement (BPI), Executive Consulting, Structure & Organizational Design, Key Performance Indicators (KPIs), Microsoft Teams

Senior Director | Process and Technology Improvement

2023 - 2024
LOBLAW COMPANIES LTD.
  • Held a senior transformation leadership and change management role, accountable for optimizing the processes and systems used by over 500 employees to develop and launch more than 800 private label products annually.
  • Managed a team of eight process improvement and system design professionals who delivered software solutions, cross-functional process improvements, and analytics dashboards.
  • Reduced Loblaw private label product development-to-launch time by 40%, from over 420 to under 250 days, by aligning teams, adjusting service level agreements (SLAs), and implementing parallel work sequencing.
  • Reengineered the operating model for the Insiders Report Program and enterprise processes. With high C-suite visibility, the report drives over $600 million in sales of new private-label products across two annual campaigns.
  • Aligned 12 separate plans from over 100 team members into a single integrated program spanning product development, supply chain, marketing, and retail.
  • Designed and launched new software and analytics tools to automate product development and work allocation processes for over 80 product developers, managers, and food safety and regulatory team members.
Focus areas: Business Process Re-engineering, Business Transformation, Enterprise Change Management (ECM), IT Deployments, Analytics, Board Presentations, Planning, Operational Excellence, Process Design, Work Process Design, Six Sigma Processes, Process Improvement, Process Flows, Process Transformation, Visio, Objectives & Key Results (OKRs), Global Operations, Program Management, Continuous Improvement, Business Process Flow (BPF), Consulting, Management Consulting, Operational Efficiency Improvement, Strategy, Six Sigma, Process Redesign, Process Mapping, Office 365, SharePoint, Training & Training Content Development, Innovation Workshops, Training Workshops, Financial Operations & Processes, Six Sigma Black Belt Certified, Retail Management, Organizational Effectiveness, Standardization, Operations Improvement, Strategic Planning & Execution, Center of Excellence (CoE), Change Leadership, Business Systems Analysis, Business Architecture, IT Program Management, Business Process Improvement (BPI), Executive Consulting, Structure & Organizational Design, Key Performance Indicators (KPIs), Microsoft Teams

Director | Operational Excellence and Global Business Processes

2021 - 2022
Pivotree
  • Streamlined global cross-functional order to cash (O2C) and core business processes, along with the software systems used by sales operations, product development, and HR teams, by leading reengineering and change management efforts.
  • Designed and deployed Pivotree's global Operational Excellence Lean program for a workforce of over 600 employees across four continents.
  • Supported the corporate reorganization that integrated processes of newly acquired companies and redefined organizational, executive, and board-level governance models.
Focus areas: Business Process Re-engineering, Business Transformation, Business Advisory, Change Leadership, Lean, Planning, Objectives & Key Results (OKRs), Operational Excellence, Six Sigma Processes, Process Improvement, Process Flows, Work Process Design, Process Transformation, Visio, Global Operations, Program Management, Continuous Improvement, Business Process Flow (BPF), Board Presentations, Enterprise Change Management (ECM), Consulting, Management Consulting, Operational Efficiency Improvement, Strategy, Six Sigma, Process Redesign, Process Mapping, Office 365, SharePoint, Training & Training Content Development, Innovation Workshops, Training Workshops, Financial Operations & Processes, Six Sigma Black Belt Certified, Human Resources (HR), Organizational Effectiveness, Standardization, Operations Improvement, Strategic Planning & Execution, Center of Excellence (CoE), Business Systems Analysis, Business Architecture, IT Program Management, Business Process Improvement (BPI), Executive Consulting, Structure & Organizational Design, Key Performance Indicators (KPIs)

Head | Lean Centre of Excellence (CoE)

2019 - 2020
METROLINX
  • Founded the Lean Centre of Excellence and was accountable for delivering a strategic five-year Lean deployment roadmap across all Metrolinx business divisions and 4,500 employees.
  • Built and led a team of eight Lean professionals, deploying Lean training, skill development, and coaching, while delivering improvement projects across finance, HR, operations, capital projects, PRESTO, IT, and procurement teams.
  • Designed and deployed the Metrolinx Lean strategic framework, managing executive and multilevel relationships to reengineer processes and enhance operational efficiency and effectiveness.
  • Designed and delivered customized Lean training, change management, and coaching programs, training 800 Metrolinx team members in FYE 2020 and launching over 1,000 improvement initiatives.
Focus areas: Business Process Re-engineering, Lean, Process Design, Training & Training Content Development, Employee Training, Six Sigma Processes, Operational Excellence, Six Sigma, Center of Excellence (CoE), Process Improvement, Process Flows, Work Process Design, Process Transformation, Visio, Objectives & Key Results (OKRs), Program Management, Continuous Improvement, Business Process Flow (BPF), Board Presentations, Enterprise Change Management (ECM), Consulting, Management Consulting, Operational Efficiency Improvement, Strategy, Process Redesign, Process Mapping, Office 365, SharePoint, Innovation Workshops, Training Workshops, Financial Operations & Processes, Six Sigma Black Belt Certified, Human Resources (HR), Retail Management, Organizational Effectiveness, Standardization, Operations Improvement, Strategic Planning & Execution, Change Leadership, Business Systems Analysis, Business Architecture, Business Process Improvement (BPI), Executive Consulting, Structure & Organizational Design, Key Performance Indicators (KPIs)

Senior Advisor | Process Transformation

2018 - 2019
CSA Group
  • Planned, designed, and led CSA's finance, operations, and HR enterprise resource planning (ERP) transformation program, focusing on reengineering O2C operations to improve efficiency and enhance agility in responding to industry changes.
  • Led the Workday and Salesforce O2C finance, procurement, operations, ERP, Concur process engineering, change management, communications, and training delivery program.
  • Designed detailed process flows for finance, HR, and field services' O2C processes, impacting over 1,800 employees across 12 countries through the Workday and Salesforce implementation.
Focus areas: ERP Implementation, Order to Cash (O2C), Workday Payroll, Workday Implementation, Six Sigma Processes, Process Design, Business Process Flow (BPF), Financial Operations & Processes, Salesforce, Process Improvement, Process Flows, Business Transformation, Process Transformation, Visio, Global Operations, Program Management, Continuous Improvement, Enterprise Change Management (ECM), Consulting, Management Consulting, Operational Efficiency Improvement, Six Sigma, Process Redesign, Process Mapping, Office 365, Six Sigma Black Belt Certified, Human Resources (HR), Organizational Effectiveness, Standardization, Operations Improvement, Strategic Planning & Execution, Change Leadership, Business Systems Analysis, IT Program Management, Business Process Improvement (BPI), Structure & Organizational Design

Director of Lean Solutions | Business Excellence

2017 - 2018
Sun Life Financial Canada
  • Guided the launch of Sun Life's robotic process automation (RPA) center of excellence (CoE) and created and implemented leadership governance structures for Lean and RPA projects, including value capture.
  • Researched, identified, and initiated over 20 process improvement and automation projects, generating estimated net savings of $3 million.
  • Held a change leadership, communications, and learning development role that launched the RPA center of excellence and led the research, prioritization, and delivery of Lean process improvements and RPA initiatives.
  • Managed a team of Lean Six Sigma professionals who researched and implemented cross-functional initiatives to drive value stream improvements and enhance end-to-end processes across the organization.
  • Oversaw Agile teams in the design and deployment of process automation solutions.
Focus areas: Robotic Process Automation (RPA), Lean, Continuous Improvement, Process Improvement, Process Flows, Work Process Design, Process Transformation, Visio, Global Operations, Program Management, Business Process Flow (BPF), Enterprise Change Management (ECM), Consulting, Management Consulting, Operational Efficiency Improvement, Six Sigma, Process Redesign, Office 365, Six Sigma Black Belt Certified, Organizational Effectiveness, Standardization, Operations Improvement, Strategic Planning & Execution, Business Process Improvement (BPI), Financial Services

Director of Business Efficiency

2014 - 2017
adidas Canada
  • Advised the president of Canadian operations and guided the adidas senior leadership team in executing strategic process improvement, change management, communications, and training programs across finance, HR, retail, eCommerce, and supply chain.
  • Simplified complex problems, enhanced O2C planning and delivery processes, and reduced inefficiencies and risks.
  • Improved planning, sales, and customer product purchasing processes across interdepartmental teams by applying Lean and Six Sigma techniques to enhance performance.
  • Deployed MicroStrategy Analytics KPIs and dashboard reporting to replace manual processes across finance, sales, and retail functions.
  • Introduced baseline measures and collaborated with the business to adopt success targets such as on-time in-full (OTIF) and net promoter score (NPS).
  • Redesigned HR recruiting processes and systems to reduce onboarding turnaround times, researching current Canadian practices and proposing enhancements based on global benchmarks.
Focus areas: Business Process Re-engineering, Business Advisory, Business Transformation, Board Presentations, Business Systems Analysis, Change Management, Consulting, Analytics, Employee Training, Order to Cash (O2C), Operational Excellence, Lean, Six Sigma Processes, Process Design, Process Flows, Work Process Design, Process Transformation, Visio, Global Operations, Program Management, Continuous Improvement, Business Process Flow (BPF), Enterprise Change Management (ECM), Management Consulting, Operational Efficiency Improvement, Strategy, MicroStrategy, Six Sigma, Process Redesign, Process Mapping, Office 365, SharePoint, Training & Training Content Development, Innovation Workshops, Training Workshops, ERP Implementation, Financial Operations & Processes, Six Sigma Black Belt Certified, Human Resources (HR), Retail Management, Organizational Effectiveness, Standardization, Operations Improvement, Strategic Planning & Execution, Center of Excellence (CoE), Change Leadership, Business Architecture, IT Program Management, Business Process Improvement (BPI), Executive Consulting, Structure & Organizational Design, Key Performance Indicators (KPIs)

Management Consulting Manager | Lean Six Sigma, Strategy, and Operations

2012 - 2014
KPMG
  • Managed client relationships and led strategic Lean management system deployments.
  • Spearheaded and delivered end-to-end operational change, process improvement, and risk and control initiatives with leadership teams from banking (TD), insurance (Sun Life), pensions (OTPP), and Ontario Power Generation.
  • Represented KPMG and provided solutions in operations, continuous improvement, and risk.
Focus areas: Business Advisory, Process Design, Lean, Six Sigma Processes, Operational Excellence, Continuous Improvement, Business Transformation, Process Transformation, Visio, Global Operations, Program Management, Business Process Flow (BPF), Enterprise Change Management (ECM), Consulting, Management Consulting, Operational Efficiency Improvement, Six Sigma, Process Redesign, Process Mapping, Office 365, Training & Training Content Development, ERP Implementation, Financial Operations & Processes, Six Sigma Black Belt Certified, Organizational Effectiveness, Standardization, Operations Improvement, Strategic Planning & Execution, Business Systems Analysis, Business Architecture, Business Process Improvement (BPI), Financial Services, Structure & Organizational Design, Key Performance Indicators (KPIs)

Senior Business Process Improvement Consultant

2009 - 2012
BMO Bank of Montreal
  • Applied Lean and other change methodologies as a change agent, influencing business partners to support and implement effective strategies in critical process improvement initiatives.
  • Directed the design of new processes, implementation plans, and change management strategies for strategic initiatives.
  • Guided a team of consultants and business subject matter experts (SMEs) in developing process and system improvements, boosting productivity and customer satisfaction in the end-to-end mortgage transformation program.
  • Implemented an anti-money laundering (AML) process, risk control improvement program, and an enterprise content management (ECM) mortgage document digitization project.
Focus areas: Process Design, Lean, Operational Excellence, Mortgages, Risk, Work Process Design, Business Transformation, Process Transformation, Visio, Global Operations, Program Management, Continuous Improvement, Consulting, Management Consulting, Operational Efficiency Improvement, Process Redesign, Process Mapping, Office 365, ERP Implementation, Six Sigma Black Belt Certified, Retail Management, Organizational Effectiveness, Standardization, Operations Improvement, Change Leadership, Business Systems Analysis, Business Architecture, Business Process Improvement (BPI), Financial Services

Six Sigma Black Belt and Program Manager

2007 - 2009
Maple Leaf Foods
  • Managed an enterprise-wide ERP implementation program, coaching and advising program team members, external consultants, and MLF leaders on strategic change initiatives in logistics, accounting and finance, manufacturing, and purchasing.
  • Conducted strategic assessment sessions, planned and gathered data, and analyzed results to drive process performance improvements, persuading stakeholders of the value and necessity of change.
  • Managed the accounting and finance team during an ERP systems and shared services implementation, working with internal SMEs and external software consultants.
Focus areas: SAP Implementation, Process Design, Six Sigma Processes, Program Management, Change Management, Enterprise Change Management (ECM), Business Transformation, Visio, Continuous Improvement, Board Presentations, Consulting, Management Consulting, Operational Efficiency Improvement, Strategy, Six Sigma, Process Redesign, Process Mapping, Office 365, ERP Implementation, Six Sigma Black Belt Certified, Organizational Effectiveness, Standardization, Operations Improvement, Change Leadership, Business Systems Analysis, Business Architecture, IT Program Management, Business Process Improvement (BPI), Key Performance Indicators (KPIs)

Manager | Risk Consulting and Regulatory Services

2005 - 2007
Deloitte
  • Managed project teams to evaluate business compliance risks, control processes, and information systems related to Canadian and US regulatory reporting and disclosure requirements.
  • Initiated and executed a large bank's legislative compliance management program, including process design, defining data requirements, and integrating them into its compliance tracking system.
  • Worked on projects including business process risk consulting, human resources, payroll, benefits, and credit card industry risk for clients such as Home Trust, RBC, TD, President's Choice Financial, and Labatt.
Focus areas: Business Advisory, Process Design, Risk, Consulting, Management Consulting, Operational Efficiency Improvement, Office 365, ERP Implementation, Standardization, Operations Improvement, Business Process Improvement (BPI), Financial Services

Education

2002 - 2004

Master of Business Administration (MBA) in Strategy and Global Operations

Western University, Ivey Business School - London, ON, Canada

1991 - 1995

Bachelor of Arts Degree (Honors) in Economics and Industrial Relations

University of Toronto - Toronto, Canada

Certifications

JUNE 2021 - PRESENT

SAFe Agilist (Leading SAFe & Agile)

Scaled Agile Inc.

AUGUST 2008 - PRESENT

Lean Six Sigma Black Belt

KPMG & Maple Leaf Foods

AUGUST 2006 - PRESENT

CISA – Certified Information Systems Auditor

ISACA

NOVEMBER 1996 - PRESENT

Canadian Securities Course

Canadian Securities Institute

Skills

Finance

Business Advisory, Risk, Order to Cash (O2C)

Output Software

Office 365, SharePoint

Industry Expertise

Financial Services

Data & Analysis Software

Salesforce

Other

Visio, Lean, Six Sigma, Objectives & Key Results (OKRs), Process Design, Business Process Re-engineering, Process Transformation, Business Transformation, Change Leadership, Consulting, Enterprise Change Management (ECM), Six Sigma Processes, Business Process Flow (BPF), Operational Excellence, Continuous Improvement, Six Sigma Black Belt Certified, Program Management, Global Operations, Operational Efficiency Improvement, Work Process Design, Organizational Effectiveness, Process Flows, Standardization, Operations Improvement, Process Redesign, Process Improvement, Management Consulting, Process Mapping, Business Process Improvement (BPI), Microsoft Teams, MicroStrategy, Change Management, Strategy, Analytics, IT Deployments, Board Presentations, Planning, Business Systems Analysis, Training & Training Content Development, Employee Training, Innovation Workshops, Business Architecture, Enterprise Business Architecture, ERP Implementation, Financial Operations & Processes, IT Program Management, Human Resources (HR), Organizational Design, Operations Management, Retail Management, Strategic Planning & Execution, Center of Excellence (CoE), Executive Consulting, Structure & Organizational Design, Key Performance Indicators (KPIs), Training Workshops, Workday Payroll, Workday Implementation, Mortgages, SAP Implementation, Securities, Robotic Process Automation (RPA), Agile

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