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Don Miller
Verified Expert in Management Consulting
Management Consulting Expert
Chapel Hill, NC, United States
Toptal member since October 16, 2020
Bio
Don is a strategic and relationship-driven servant leader with over 15 years of experience in finance, HR, operations, strategy development and execution, business transformation, and process improvement. He has demonstrated success in building teams and systems to help organizations adapt to changing circumstances, scale sustainably, advance their missions, and live their values.
Career Highlights
Chief Operating Officer
College Advising Corps
Chief Financial and Administrative Officer
Meals on Wheels America
CFO | COO
Good360
Education Highlights
Master of Business Administration (MBA) Degree
UNC Kenan-Flagler Business School
Case Studies
DCF Valuation for Acquisition
Discounted Cash Flow (DCF)ValuationFinancial Modeling
Compensation Structure Design and Implementation
CompensationHuman Resources (HR)
Cost-benefit Analysis for Capital Investment Project
Financial AnalysisCapital Expenditure Planning
Expertise
- Business Management
- Finance
- Financial Analysis
- Financial Modeling
- Financial Planning & Analysis (FP&A)
- Human Resources (HR)
- Operations
- Strategic Planning
Work Experience
Chief Operating Officer
2020 - PRESENT
Connected Camps
- Improved revenue and expense classification, monthly financial reporting, and internal controls through the implementation of a new accounting system.
- Increased real-time visibility into B2C operational and financial performance through the creation of weekly dashboards and trending analyses.
- Partnered with an online education marketplace to improve access to operational data and automate reporting processes, reducing the staff time required to produce the weekly canvas.
Focus areas: Finance, Human Resources (HR), Strategy, eCommerce, Grant Proposals, Grants, Fundraising
Chief Operating Officer
2018 - 2020
College Advising Corps
- Identified non-personnel expense reductions amounting to $850,000 in the first 90 days.
- Improved the systems infrastructure, including accounting and HRIS implementations, to support national scale and 15-20% annual growth.
- Revamped contracts with university partners and implemented supporting systems and processes to improve data sharing and security as well as compliance with FERPA.
- Built the vision and people strategy that enabled CAC to attract, develop, coach, and retain high-performance team members, empowering them to elevate their level of responsibility, span of control, and performance.
- Led the development of a 3-year diversity, equity, and inclusion strategy and plan for the organization.
- Led the annual strategic and financial planning efforts to enable CAC to reach the 2025 goal to enroll 1 million students.
Focus areas: Enterprise Risk Management (ERM), Audits, Contract, Accounting, Strategic Planning, Marketing, Technology, Research, Human Resources (HR), Operations, Finance, Grant Proposals, Grants, Fundraising
Chief Financial and Administrative Officer
2013 - 2018
Meals on Wheels America
- Cut financial close time in half and improved the accounting control environment by implementing a new accounting system and automating key processes.
- Successfully negotiated a $40 million group-purchasing contract to deliver savings to members.
- Led the creation and execution of a 3-year strategic plan that drove a 20% compound annual growth rate over three years.
- Improved data accuracy and accessibility through the implementation of an association management system that centralized data collection, reporting, and analysis.
- Managed the design and construction of the Meals on Wheels America HQ on time and on budget.
Focus areas: Technology, Enterprise Risk Management (ERM), Human Resources (HR), Strategic Planning, Accounting, Finance, Grant Proposals, Grants, Fundraising
CFO | COO
2009 - 2012
Good360
- Delivered warehouse cost savings of over 50% from 2011 to 2012 through the consolidation of warehousing operations.
- Increased warehouse staffing levels by over 200% without increasing costs by expanding state-funded job-training partnerships in Omaha, Nebraska.
- Reduced shipping costs as a percent of revenue by 11% by cutting average miles per shipment.
- Improved financial procedures and controls to deliver clean audits.
- Led finance and audit committees of the board of directors and developed clear and transparent financial and operational reporting to guide strategic oversight.
- Enabled quick and timely decision-making through weekly dashboard reporting that improved the management's visibility and understanding of organizational performance.
Focus areas: Inventory Management, Audits, Customer Service, Human Resources (HR), Logistics, Reporting, Key Performance Indicators (KPIs), Accounting, Finance, Grant Proposals, Grants, Fundraising
Store Operations Finance Manager
2006 - 2009
The Home Depot
- Reduced annual store waste disposal expense by over $2 million through the development and implementation of a national product donation program.
- Improved weekly and monthly hourly payroll forecast accuracy from +/-5% to +/-1% by incorporating store labor hours and scheduling data into the forecast model.
- Served as the finance lead on key store initiatives including vault automation, back-end receiving, automation, mobile POS, and POS releases.
Focus areas: Technology, Retail & Wholesale, Inventory Management, Operations, Finance
Business Leadership Program Associate
2004 - 2006
The Home Depot
- Served as a lead analyst for two acquisitions ($25 million and $300 million) from due diligence through the deal close. Responsible for building valuation models, financial statement analysis, and industry analyses.
- Built a financial model and sensitivity analyses for the executive leadership team in order to allocate $4 billion in capital expenditures for FY2005.
- Co-managed and improved the customer service and in-stock position, supervised 200 employees, and managed a $55 million P&L of the midtown Atlanta retail store.
Focus areas: Financial Modeling, Operations, Mergers & Acquisitions (M&A), Financial Planning & Analysis (FP&A)
Education
2002 - 2004
Master of Business Administration (MBA) Degree in Finance
UNC Kenan-Flagler Business School - Chapel Hill, NC, United States
1994 - 1998
Bachelor of Science Degree in Marketing
Boston College - Boston, MA, United States
Skills
Finance
Accounting, Financial Planning & Analysis (FP&A), Financial Modeling, Budgeting, CFO, Forecasting, Revenue & Expense Projections, Discounted Cash Flow (DCF), Valuation, Capital Expenditure Planning, Mergers & Acquisitions (M&A), Fundraising
Data & Analysis Software
Intuit QuickBooks
Industry Expertise
Retail & Wholesale, Technology, Logistics
Other
Microsoft 365, Sage Intacct, Finance, Business Strategy, Business Management, Operations, Human Resources (HR), Strategic Planning, Audits, Key Performance Indicators (KPIs), Reporting, Financial Analysis, Strategy, Modeling, Team Management, COO, Policies & Procedures Compliance, Marketing, Research, Contract, Enterprise Risk Management (ERM), Customer Service, Inventory Management, Compensation, Grant Proposals, Grants, Slack, Asana, Google Workspace, Zoom, eCommerce
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