Kristen Andreani

This project involved evaluating the company processes and establishing a governance maturity model to address the multiple gaps in their IT processes. This included the phased implementation of Scrum, ITIL Continual Service Improvement (CSI), architecture review boards, a steering committee, and DevSecOps practices.

I established an environment strategy supporting the parallel development of 10 Scrum teams deploying to two production environments. This included organizing 18 environments through a highly efficient deployment pipeline automated by Copado. Quality gates were established throughout every critical step, including compliance, static code analysis, and automated testing. Monitoring, backup, and recovery processes were also set to ensure quick resolution from critical events. This new system allowed over a hundred employees and contractors to develop in parallel with speed, security, and quality.

The company I performed this project for offers a system to manage independent contractors. It supports the automation of external workforce engagement, payment, and management processes. With features like labor resource management, compliance tools, and analytics, businesses can streamline operations, enhance scalability, and maintain compliance. The introduction of the Salesforce API allows these businesses to manage complex processes within Salesforce, reducing swivel chair activity and significantly improving SLAs and the overall customer experience.