Mark Chasse
Verified Expert in Product Management
Product Manager
Los Angeles, CA, United States
Toptal member since September 17, 2019
Mark is an entrepreneurial full-spectrum product manager with 20+ years of hands-on consumer and enterprise product experience in web, mobile, and downloadable software. Mark has worked for numerous startups and Fortune 500 companies and is highly skilled at all product development stages and in managing remote teams.
Project Highlights
Expertise
- Agile Product Management
- Minimum Viable Product (MVP)
- Mobile Apps
- Product Strategy
- Project Management
- Roadmaps
- User Requirements
- eCommerce
Work Experience
Partner and Head of Product
Sol Adventurer LLC
- Co-founded a D2C (direct-to-consumer) eCommerce company consisting of seven online specialty stores.
- Took responsibility for the product strategy and operations for seven online specialty stores.
- Managed a third-party marketing team running consumer marketing campaigns across numerous platforms.
Product Manager
Handy - Main
- Led the product efforts for a new onboarding process that significantly reduced the manual work needed to add a new service provider to the platform, which resulted in an 8+ hour savings per service provider.
- Led data integration efforts with a major strategic partner, eliminating offline data transfers and saving 16+ work hours per week.
- Led an international team of developers and designers to upgrade the onboarding experience for the home services marketplace.
Product Lead
Jitjatjo
- Served as the product lead for temporary staffing mobile app (Android and iOS).
- Led team of eight remote mobile and back-end engineers.
- Oversaw and was directly responsible for all aspects of the mobile apps.
- Led full design of the mobile app (Android and iOS) that was completed in two weeks.
Product Lead
Globant
- Managed and mentored a team of 10+ product owners, managers, and strategists.
- Led all product efforts on the redesign and re-architecture of an IDE for the industrial automation industry.
- Established and led the implementation of a large scale Agile development process used by the 350+ people on the project.
- Led customer research efforts and shifted the client’s product focus from internal to external.
- Prioritized and set product development roadmap.
- Partnered with the sales team to pitch new business opportunities.
Consulting Product Manager
An Online Freelance Agency
- Led the successful redesign and re-architecture of a large well-known online news site.
- Successfully turned 5+ failing mobile and online projects around.
- Conceived and led a cost-savings project which saved a Fortune 500 company >10% in annual travel costs.
- Led the design and creation of an innovative app for one of the largest providers of funeral services in North America.
- Partnered with HQ staff to pitch new business opportunities.
Product Lead
Hack Reactor
- Oversaw all of the technology used by a "Coding Bootcamp."
- Led the creation and implementation of a new school curriculum.
- Led the creation and implementation of a new learning management system.
Senior Product Manager
Salesforce
- Managed all product aspects related to growth, including new user onboarding and customer retention.
- Oversaw the creation and implementation of strategic product initiatives.
- Partnered with the sales team to pitch new business opportunities.
Consultant
ROI DNA
- Managed the development team and led product efforts during the rebuild of the leading video site targeting schools and students.
- Managed the development team and led product efforts during the rebuild of a subscription clothing service targeting women.
CEO
Bet On Studios
- Recruited the team.
- Conceptualized a real-time, mobile, “second screen” game, and led the idea to production.
Director of Product
Insider Pages
- Led product and development teams, improved existing agile processes, and doubled the team’s velocity.
- Initiated and implement an SEO strategy, improving organic traffic by 41%.
- Defined and launched a new search product increasing the page views in targeted categories by 186%.
- Led site redesign efforts and improved engagement metrics including return visits by 42%.
Senior Product Manager
Angie's List
- Directly managed the West Coast development team and indirectly managed online marketing team in Indianapolis.
- Researched, conceived, and led the creation of online applications which increased the review rate by over 83%.
- Improved search product which increased searches for local companies by 57%.
- Created and implemented user engagement strategy, increasing return visits by members by over 36%.
- Led definition, selection, and implementation of an ad management system increasing ad revenue by 3x.
- Led the rapid iteration of a newly launched product, increasing user-generated recommendations by over 100%.
Senior Product Manager
Revolution Health
- Researched and designed three new subscription-based online businesses focused on chronic disease management, nutrition, and fitness.
- Worked closely with the president and COO to develop company strategy.
Consultant
Mark Chasse Consulting
- Led the re-positioning of a service targeting the largest sellers on eBay.
Product Manager
Merrill Lynch
- Successfully led the winning proposal/beta of the online replacement of the existing wealth management system resulting in a projected overall savings of $1 billion.
- Led the "research" and "accounts" products on the company’s online brokerage business and platform.
Project History
New Financial Services Workstation
Saved Merrill Lynch $1 billion.
I led every aspect of a technology product from ideation through pilot testing to contract negotiations on a re-platforming/cost savings project that eventually saved the company $1 billion.
Rescue Missions
Successfully turned around 5+ failing consulting projects.
I was one of the product managers that an online freelance agency turned to in order to “rescue” projects that were failing. I was able to save every single project that they put me on.
Education
Master's Degree in Business Administration
Massachusetts Institute of Technology - Cambridge, Massachusetts, USA
Bachelor's Degree in Criminal Justice
Sam Houston State University - Huntsville, Texas, USA
Certifications
Certified SAFe4 Agilist
Scaled Agile
Skills
Tools
Lean Testing, Jira, Trello, GitHub, GitLab, Slack, Zoom
Paradigms
Agile, Agile Product Management, Marketplace Platforms, Scrum, User Testing, Kanban
Platforms
Shopify
Industry Expertise
Consumer Products, Financial Services, Education Technology (Edtech), Industrial Controllers, Healthcare
Other
Product Vision, Product Discovery, New Products, Product Roadmaps, Production, Online Marketing, Web, Local SEO, Two-sided Marketplaces, Marketing, Lean Canvas, Lean Startups, Lean Development, Lean Experiments, Writing & Editing, New Product Development, Startups, Early-stage Startups, Startup Consulting, eCommerce, Customer Interviews, Customer Development, User Stories, Product Strategy, Product Management, Digital Product Management, Mentorship & Coaching, Mentorship, Management, Team Leadership, Team Management, Remote Work, Remote Team Leadership, Minimum Viable Product (MVP), Empathy, User Empathy, User Research, Project Management, Product Owner, Product Ownership, User Requirements, Requirements, Business Requirements, Direct to Consumer (D2C), Strategy, Go-to-market (GTM) Strategy, Roadmaps, Agile Transformation, Android, iOS, Python, Ruby on Rails (RoR), JavaScript, Gaming, Education, Enterprise SaaS, Customer Service, CRM Systems, Enterprise Software, Mobile, Mobile Apps, Customer Journey, Business Administration, Law, Customer Acquisition, Customer Research, User Retention, User Experience (UX), Growth Hacking
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