Michael Williams, Product Manager in Deer Park, WA, United States
Michael Williams

Product Manager in Deer Park, WA, United States

Member since December 16, 2020
Michael is an Agile Project and Product Manager who co-authored the Amazon #1 bestseller "The Agile Almanac, Book 2", and created the Periodic Table of Agile. He designed technology infrastructure to enable rural school districts access to the Internet, where the schools' final costs were less than maintaining their original dial-up accounts. Michael's emphasis during project work embodies the Agile mindset of continual improvement, creating successful projects and meaningful relationships.
Michael is now available for hire

Project Highlights

  • Designed and implemented technology infrastructure to allow four rural school districts in Northeast Oregon access to the Internet.
  • Migration from a paper-based project management system to a fully integrated and automated software tool.
  • Integrated the Advanced Metering Management product for a large North American electric and gas utility.

Expertise

  • Agile Practices
  • Critical Thinking
  • Lean
  • Process Analysis
  • Project Management
  • Project Portfolio Management (PPM)
  • Thought Leadership
  • Total Quality Management (TQM)

Select Certifications

Employment

  • Product Manager – Mobile and Web

    2021 - PRESENT
    Carrier, Inc.
    • Collaborated with product users to refine and prioritize enhancement requests.
    • Created end-user testing and training materials so more people could participate in UAT and find defects before production staging.
    • Overhauled manual process steps that were creating errors with data entry. This reduced initial quality defects by 93% and applied rules to existing data for global remediation.
  • Senior Consultant

    2017 - PRESENT
    GR8PM
    • Created content and curriculum which allowed my students to achieve a 100% first try pass rate on the PMI-ACP exam.
    • Trained over 100 students in groups of 15-20 at a time.
    • Presented Agile framework practices to groups as large as 350 people.
    • Wrote the chapter about Large Scale Scrum (LeSS) in the Amazon best-selling book "The Agile Almanac - Book 2."
    • Contributing author to the chapters on Agile risk management and Agile budget management in the Amazon best selling book "The Agile Almanac - Book 2."
  • Agile Product Manager

    2021 - 2021
    Laborocity
    • Assisted with a short-term assignment to help the company and their new client move from the product's vision to a workable technical backlog.
    • Created business requirements through workshops and meetings, utilizing process and workflow information.
    • Created and managed the feature roadmap and development feature backlog.
    • Used process flow information to guide change management activities around new product functionality.
  • Senior Program Manager

    2018 - 2021
    Itron
    • Created and maintained the product roadmap in alignment with customer product feature requests.
    • Deployed the Advanced Metering Manager application and related technology to enable electric usage collection from three million accounts.
    • Participated as an original internal team member tasked with designing new interfaces and processes for our quality management tool.
    • Provided data analytics support to customers who are now collecting data they are not sure what to do with.
    • Managed Agile teams remotely, contributing hardware and software to our customer’s grid modernization project.
    • Mapped business requirements and current state process flow. Created a roadmap to align new product process flows to business requirements.
  • Senior Executive Consultant

    2017 - 2019
    R Squared Consultants
    • Customized Clarity PPM workflows for a number of Fortune 1000 clients.
    • Utilized process mapping techniques to align Clarity PPM customizations with business goals and priorities.
    • Consulted with large PMO customers of Clarity PPM on best practices and governance of projects using built-in workflows.
    • Managed integrations between Clarity PPM and existing client software systems including Oracle, SAP, and ADP.
    • Created roadmap for change management activities related to how the current process flow needs to change to realize the benefits of new software.
  • Technology Project Manager

    2017 - 2018
    Spokane Neighborhood Action Partners
    • Created a new application for client onboarding and tracking.
    • Replaced a 20-year old technology with up-to-date web and mobile-enabled interfaces.
    • Performed change management for 100 users, preparing them to utilize new technology to help them serve their 60,000 clients.
    • Developed an intensive process mapping and completed user requirements gathering to create a roadmap of feature implementation and value realization.
  • IT Project Manager

    2010 - 2017
    Avista Utilities
    • Administered approximately $5 million per year in IT and communications project spending to reduce tariff risk and improve regulatory compliance.
    • Contributed to the implementation of Clarity PPM by collecting user requirements, performing process mapping, and participating as a test user.
    • Proposed new documentation standards and leveraged a company-wide software upgrade to update the newly installed fiber optic cable into the 811 Call Before You Dig system.
    • Performed Clarity PPM administration, changes, and new user training. There were 30 PMO-level users, 150 project-level users, and ~400 general users of Clarity.
    • Proposed and implemented PMO process changes to decrease administrative costs of projects across the company. Created a simpler method for opening projects.
  • IT Director

    2004 - 2008
    Wallowa County ESD
    • Worked with County, State, and Federal education resources to enable broadband Internet access for four school districts in ~8,000 square miles of rural NE Oregon.
    • Created and staffed help desk with an active chat/video system to improve problem resolution times and reduce driving time.
    • Deployed Virtual Server and thin client technology to deliver online and video curriculum efficiently to students in specialized virtual classrooms.
    • Created and staffed a virtual print shop to assist teachers and staff convert paper, transparencies, and analog video materials to digital copies of the same material, for easier filing, access, and collaboration across schools.

Project History

  • Internet Access for Rural Schools
    Designed and implemented technology infrastructure to allow four rural school districts in Northeast Oregon access to the Internet.

    Wallowa County, Oregon, is home to about 3,000 people spread across 9,000 square miles of mountain ranges and valleys. Existing telecommunications infrastructure allowed only one phone line per school (~200 students and staff each) for dial-up Internet.

    Utilizing a new radio antenna set up for public service use (911 repeater, state patrol, fire service), we were able to link each school via microwave radio tower to broadband Internet. We used a federal government grant to fund 95% of the construction and implementation, so the districts had nearly zero cost.

    We then used an ongoing federal program to provide Internet access to public schools to fund the maintenance and subscription costs of the services. The final costs to the schools were less than maintaining their original dial-up accounts.

  • Clarity implementation
    Migration from a paper-based project management system to a fully integrated and automated software tool.

    A large insurance company needed help updating their PMO. They were overloaded with work because most of the paper and approval flows were done with actual paper reports and requests.

    Because of their insurance background, their choice of Clarity as a product was driven by the fact that their existing processes could be mapped and tailored directly into the software.

    The project took just over nine months from concept to fully working, including Clarity timesheet integration into the HR system and financial reporting into the accounting system.

  • AMI Implementation
    Integrated the Advanced Metering Management product for a large North American electric and gas utility.

    Entergy is the last North American electric utility to implement a complete AMI (Advanced Metering Infrastructure) project. My role was to lead the technical teams responsible for the AMM (Advanced Metering Management) product installation and configuration. At the close of the project, the AMM product collected data from over three million endpoints and successfully forwarded the data to all departments that needed to use it. Accounting/billing, customer service, work order management (WOMS), and outage detection and management were all separate integrations created for this project.

Education

  • Bachelor's degree in Music
    1987 - 1989
    Eastern Washington University - Cheney, Washington, USA
  • Bachelor's degree in Philosophy
    1987 - 1989
    Eastern Washington University - Cheney, Washington, USA
  • Bachelor's degree in Electrical Engineering
    1984 - 1987
    DeVry University - Phoenix, Arizona, USA

Certifications

  • DASSM – Disciplined Agile Senior Scrum Master
    OCTOBER 2021 - PRESENT
    Project Management Institute (PMI)
  • PMI Agile Certified Practitioner (PMI-ACP)
    OCTOBER 2017 - OCTOBER 2023
    Project Management Institute (PMI)
  • Project Management Professional (PMP)
    SEPTEMBER 2014 - SEPTEMBER 2023
    Project Management Institute (PMI)
  • Green Belt
    APRIL 2014 - PRESENT
    The Council for Six Sigma Certification

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