Michael Williams

Wallowa County, Oregon, is home to about 3,000 people spread across 9,000 square miles of mountain ranges and valleys. Existing telecommunications infrastructure allowed only one phone line per school ( around 200 students and staff each) for dial-up Internet.

Utilizing a new radio antenna set up for public service use (911 repeater, state patrol, fire service), we were able to link each school via microwave radio tower to broadband Internet. We used a federal government grant to fund 95% of the construction and implementation, so the districts had nearly zero cost.

We then used an ongoing federal program to provide Internet access to public schools to fund the maintenance and subscription costs of the services. The final costs to the schools were less than maintaining their original dial-up accounts.

A large insurance company needed help updating its PMO. They were overloaded with work because most of the paper and approval flows were done with actual paper reports and requests.

Because of their insurance background, their choice of Clarity as a product was driven by the fact that their existing processes could be mapped and tailored directly into the software.

The project took just over nine months from concept to fully working, including Clarity timesheet integration into the HR system and financial reporting into the accounting system.

Entergy is the last North American electric utility to implement a complete AMI (Advanced Metering Infrastructure) project. My role was to lead the technical teams responsible for the AMM (Advanced Metering Management) product installation and configuration. At the close of the project, the AMM product collected data from over three million endpoints and successfully forwarded the data to all departments that needed to use it. Accounting/billing, customer service, work order management (WOMS), and outage detection and management were all separate integrations created for this project.

As Product Manager of web and mobile, we had an opportunity to update the product classification system, which came from the need to streamline the process during a digital transformation.
The main part of the project was based on making the product catalog searchable to a much more detailed level than previously available. This new search capability was rolled out to distributors and resellers and will eventually make its way to consumer-level websites.
The project utilized a PIM infrastructure built into SAP and heavily invested in manufacturing and sales functions. Once the PIM was in place, the API was developed and customized using feedback from the developers and resellers.