Simone Theeboom, Product Manager in Toronto, ON, Canada
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Simone Theeboom

Verified Expert  in Product Management

Product Manager

Location
Toronto, ON, Canada
Toptal Member Since
June 25, 2019

A passionate and driven team player with more than 17 years of online experience, Simone is committed to creating fantastic customer digital journeys. She has experience in online gaming, the domain sector, and eCommerce. Having worked at small companies with significant digital footprints and Fortune 500, Simone offers expertise as a digital product manager and is certified as an Agile Scrum Product Owner (SPO) and an Agile Scrum Master (SCM).

Project Highlights

Responsive Website Build
Simone launched the responsive site allowing customers to interact with Well.ca on their desktop, smartphone, and tablet.
Lists
Built a social lists product that allowed friends and family to participate in a group buying experience online.
General Data Privacy Regulations (GDPR)
Led a scrum team to build GDPR requirements for a domain's internet platform servicing B2B clients.

Expertise

Work Experience

Group Project Manager

2024 - 2024
Le Creuset
  • Ran design workshops with systems integrators and business stakeholders to define in-scope requirements.
  • Managed a Gantt chart on all project phases to re-platform Le Creuset to Salesforce Commerce Cloud, Bynder digital assets, and Salsify PIM.
  • Provided Prince2 methodology supported by the project management office.
  • Managed stakeholder and vendor relationships, including negotiation, contract agreements, and budgeting.
  • Worked in a scrum master capacity with the Boomi middleware development team, utilizing the Azure DevOps board.

Market Researcher

2024 - 2024
Marilyn Carsley
  • Researched customers' behaviors and needs, healers' marketing strategies, and the demographics of what is centered around energy healing online.
  • Researched the total available market and serviceable addressable market in the UK and the US to understand the potential of what the client wanted to achieve.
  • Built a presentation with a summary and recommendations on how to proceed in the marketplace to build an MVP App.

Senior IT Project Manager

2023 - 2024
Al Shaya
  • Worked on Al Shaya's digital transformation program, transforming legacy business operations into new systems.
  • Deployed the Tamara payment solution and loyalty card integration into OMS.
  • Delivered online returns across all markets and brands with cross-functional teams, managing timelines and resources.
  • Executed Click 'n Collect and Ship to Store functionality for all markets and brands.
  • Managed the migrations of H&M and Collection of Style (COS), Victoria's Secrets, and Bath & Body Works from a homegrown OMS to IBM Sterling OMS as part of the Digital Transformation program.
  • Worked with teams based in Dubai, Kuwait, South Africa, and India, supporting multiple eCommerce high-end global brands and bricks-and-mortar stores in the Middle East and North Africa.
  • Collaborated closely with the project management office to ensure governance and compliance were followed and that process was in place to achieve project success.
  • Practiced Prince2 project management outlined by the project management office.
  • Worked with IBM Sterling applications, Oracle databases, the Magento/Drupal eCommerce platform, and CMS.

Agile eCommerce Product Owner | Project Manager

2022 - 2024
Deckers US
  • Collaborated with management to build a product roadmap for a new eCommerce platform and brand launches.
  • Utilized my project management experience to ensure the overall project would be delivered against the business requirements and timelines set by management.
  • Mentored Agile Scrum practices within the team to ensure flexibility in delivering against requirements in a timely manner.
  • Collaborated with architects to build a React front end and AWS back end. Built a headless approach.
  • Worked with the digital marketing team on support for Salsify/Bynder PIM and digital marketing plan alignment for online website launch.
  • Built a CI/CD platform with release management. It was delivered as part of project deployment.
  • Collaborated with QA and development to deliver a test strategy for automating test cases.

Product Management Contractor

2021 - 2022
Stanley Black & Decker
  • Collaborated with business stakeholders to define digital requirements needed to run their business channels.
  • Defined requirements with the front-end and back-end development teams.
  • Merged with third-party vendors to enrich eCommerce websites.
  • Collaborated with teams to build out pilot websites to test and learn.
  • Acted as the lead product manager on the employee store rebuild to allow employees to access the discounted product.
  • Acted in the scrum master role while coaching eCommerce project manager how to fill the role.

Product Management Consultant

2021 - 2021
Bilditon
  • Collaborated with senior leadership to define business processes.
  • Wrote user stories for UX designers and developers, defining what the business wanted and why.
  • Performed user acceptance testing and created defects in Jira to prioritize work in a Kanban board.
  • Brainstormed new features and business logic with senior leadership.
  • Coached scrum masters in their role, trained teams on scrum ceremonies and how to get the most out of an agile team.

Program and Product Management

2021 - 2021
Pick n Pay
  • Collaborated with senior executives to build a product roadmap and product strategy for the next two years.
  • Mentored the UX team and set up customer insight tools to test the hypothesis and focus on the right features to bring to life based on what customers wanted.
  • Led the redesign of the eCommerce website focused on improving efficiencies and UX journeys and deploying a headless storefront with Hybris Spartacus.
  • Improved shoppable moments for favorites, shopping lists, and purchase orders that allow customers to add to the cart quickly and easily.
  • Participated in the build and launch of the AI search tool to improve the customers' personalization as they search for products they love and are yet to discover.
  • Created documentation to map out promotions linking, CRM promotions, a platform for eCommerce promotions, and ERP promotions platforms looking to streamline the complexity amongst the systems.
  • Researched progressive web app features to apply to the retail grocery website.

Head of Digital Product Management

2019 - 2021
Grocery Gateway
  • Worked with the digital team to build a product roadmap.
  • Served to build requirements for a digital transformation of the grocery website.
  • Coached and mentored four product owners to become subject matter experts.
  • Collaborated with business channels to define requirements into working digital components to achieve sales growth but also focused on user experience.
  • Incorporated Agile processes within a waterfall environment, converting teams to work agile.
  • Crafted hybrid mobile apps and gained exposure to setting up a progressive web app for an online grocery chain.

Digital Product Lead

2018 - 2019
Tucows
  • Managed a SaaS platform for millions of website owners as the senior manager for product management in the internet industry.
  • Built and maintained APIs from bugs to improvements and integrated new value-added services for customers to manage their website globally. Managed vendors for all API endpoints and new contract sign-ups.
  • Served as product owner, writing detailed user stories with acceptance criteria using Atlassian products and defining the definition of "done" across the scrum teams.
  • Launched GDPR (General Data Privacy Regulations) onto the platform and APIs managing thousands of retailers and hosted registrars. Worked with marketing on go-to-market strategies and regular newsletter content.
  • Launched new top-level domains to the B2B market, orchestrating launch and marketing endeavors.
  • Set up a process to streamline incoming vendor communication to write user stories for updates to the platform and APIs.
  • Coached and mentored junior project managers, orchestrated lunch-'n-learns to share information on product management and ongoing updates within the product team.
  • Conducted client surveys to validate hypotheses for upcoming platform upgrades.
  • Communicated the weekly progress of the product team with internal stakeholders and created an intake form of new requests and could be prioritized against the RICE method.

Product Owner

2017 - 2017
Metroland (Toronto Star)
  • Built mobile push notifications for Android and iOS supported by the Appcelerator platform, acted as the product owner of the save.ca mobile app.
  • Trained and mentored the development and UX team to build user-centric features.
  • Constructed processes to support the Agile framework across the group.

Head of Product Management

2015 - 2017
Well.ca
  • Negotiated promo deal with Visa and development funds to integrate Visa Checkout payment solution in the checkout flow.
  • Worked closely with VP of Operations on supply chain management through improved order management and warehouse systems.
  • Launched responsive site to allow customers to interact with Well.ca on their desktop, smartphone, and tablet.
  • Negotiated an affiliate opportunity to launch Well.ca baby registry using a third-party universal baby registry.

eCommerce Product Manager

2014 - 2015
Walmart Canada
  • Worked with 3rd-party systems to build and maintain digital products and features on Walmart.ca.
  • Worked with marketing, retail stores, legal and compliance, design, engineering, and content management teams to launch products to market and advocate for the best-in-class digital customer experience in an omnichannel environment.
  • Led the build of Lists from MVP to the more robust product offering.
  • Spearheaded the build of a baby registry, built all back-end and front-end user stories, and prioritized the launch of MVP.

Digital Product Management

2000 - 2012
Betfair, MicroGaming, Atlantic Lottery
  • Worked to build product roadmaps with major business clients and account management teams in the gaming industry.
  • Built and supported business requirements with the development team to create new games and features on the casino platform.
  • Constructed Washer Toss, a mobile game for the lottery corporation, to support their mobile strategy into the Canadian Maritime demographic.
  • Worked with legal and compliance to ensure that all the work built met the standards of different gaming entities around the globe.
  • Built blackjack into the poker platform to support cross-functional gaming.

Responsive Website Build

http://www.well.ca

Simone launched the responsive site allowing customers to interact with Well.ca on their desktop, smartphone, and tablet.

Simone worked with design, front-end UI, and back-end development to prioritize and groom stories to build a responsive website. Participated as product owner and scrum master in the scrum to drive the project forward to its final deployment.

Lists

http://www.walmart.ca

Built a social lists product that allowed friends and family to participate in a group buying experience online.

Researched market and competitive analysis, worked with UX to define user journey, and conduct customer analysis. Built MVP acting as product owner to define user requirements
for APIs and UI needs. Worked with marketing and other required teams for the go-to-market strategy for both soft and hard launch.

Baby Registry Creation

http://www.walmart.ca

Led the teams to build and launch a baby registry in an omni environment within Canada servicing 1,000,000+ customers daily.

Researched the Canadian and International baby market and looked at Stats Canada on how many babies are born each year. Worked with finance to build a compelling business case to show target market share and break-even analysis.

Worked with UX to define the end-user journey.

Conducted focus groups and quantitative surveys with the business insights team to understand the user and build out user personas and empathy maps.

Worked with UX, engineering team lead, and stakeholders to define blue skies product.

Drilled down to create a minimal viable product (MVP) and present it to stakeholders for sign-off.

Prepared the statement of work (SOW) to engage a third-party vendor to facilitate front-end development and QA.

Helped build Accessibility for Ontarians with Disabilities Act (AODA) for a baby registry.

Acted as the product owner, participating in Scrum (grooming, planning, stand-up, demo, and retrospective).

Worked with regional store managers, marketing, PR team, social media team, content management team, knowledge base, compliance and legal, customer support, and external marketing vendors to prepare the soft and hard launch.

General Data Privacy Regulations (GDPR)

Led a scrum team to build GDPR requirements for a domain's internet platform servicing B2B clients.

I worked with internal stakeholders to define and capture the requirements needed in the domain lifecycle to treat end-user and B2B client data. I also worked with international clients across the globe.

Search Improvements

http://www.grocerygateway.com

Simone led a team of four product owners to improve an online grocery stores search capabilities using Solr on the Hybris platform. By improving the search boost rules and setting up important synonyms and keywords, there was a 120% improvement.

Grocery Gateway uses internal Solr search on Hybris version 2011 to allow shoppers to find the products to add to the cart. The original team had hardcoded the search boost rules, and it was not functioning correctly. Simone was able to remove these barriers to allow for a more free-flowing search capability.

eCommerce App

Put in place fundamental building blocks of Agile processes and mentored the scrum master in their new role. Worked with management to refine and create user stories for the development teams to consume.

I participated as a product lead in building an app that utilizes Android and iOS technologies. This will allow clients using the platform to build robust, inexpensive eretail mobile apps through one application, lowering the need for large and expensive mobile development teams to publish and launch to end-users.

eRetail in Hardware Industry

Joined Stanley Black and Decker as eCommerce product manager to work with a team, helping to define potential improvements and opportunities to existing back-end integrations supporting their digital business channels.

Stanley Black and Decker is a leading hardware company in the US market and has a strong global presence. In a world of digitization, Stanley Black and Decker has undertaken to build on its existing digital capabilities.
1994 - 1996

Bachelor's Degree in Languages and Linguistics

Edith Cowan University - Perth, Australia

1991 - 1993

National Diploma in Public Relations

Cape Technikon - Cape Town, South Africa

JANUARY 2020 - PRESENT

Certified Scrum Product Owner (CSPO)

Scrum Alliance

JANUARY 2017 - PRESENT

Certified Scrum Master

Scrum Alliance

Tools

Jira, Slack, Confluence, Apache Solr, Shopify Plus, Balsamiq, Sketch, InVision, Excel 2010, Word 2010, SAP Hybris, Microsoft Dynamics CRM, Hotjar, Google Analytics, Figma

Paradigms

Agile Product Management, Agile, Scrum, Kanban, Design Thinking, Agile Project Management, B2B2C, Agile UX, Azure DevOps, DevOps, Business to Business to Consumer (B2B2C), PRINCE2, Change Management

Platforms

Zeppelin, SharePoint, Firebase, Drupal

Industry Expertise

Consumer Products, Casinos & Gaming, Marketplaces, Healthcare, Import/Export

Other

Web UX, Agile Sprints, Agile Program Management, Product Roadmaps, Product Management, Requirements, Product Strategy, Product Frameworks, Innovation, Product Ownership, Backlog Grooming, Continuous Improvement, Product Owner, Digital Product Management, Accessibility, Agile Coaching, Affiliate Marketing, eCommerce, Scrum Master, Certified Scrum Product Owner (CSPO), Retail & Wholesale, User Requirements, RealtimeBoard, Business Analysis, Go-to-market Plans, User Research, Business Models, Product Discovery, Business Cases, Direct to Consumer (D2C), Customer Experience, UX Design, SaaS Product Management, Software as a Service (SaaS), User Experience (UX), Competitive Analysis, Project Review, Backlog Management, Stakeholder Interviews, Technical Requirements, Project Management, App UX, Team Mentoring, Market Fit, Mobile, Responsive, Customer Insights, Key Performance Indicators (KPIs), Apps, Minimum Viable Product (MVP), Regulatory Compliance, Stakeholder Management, Technical Product Management, Search, Mobile Applications, Public Relations (PR), Languages, Waterfall Delivery, Business Strategy, User Empathy, Microsoft PowerPoint, Scaled Agile Framework (SAFe), Product Design, Product Marketing, Business Requirements, New Products, Presentations, User Stories, Story Mapping, Feature Backlog Prioritization, Miro, Validately, Relationship Management, Business to Business (B2B), Waterfall Methodology, SEO Marketing, Vertex, Website CMS, Bazaarvoice, Web Accessibility, GDPR, Microsoft Teams, Affiliate Programs, User Acceptance Testing (UAT), Management, Marketing Technology (MarTech), Social Media, IT Projects, Project Planning, Market Research, Competition Research, Marketing Plans, Operations, Market Research & Analysis, Two-sided Marketplaces, Market Segmentation, Growth, Go-to-market Strategy, Mobile App Development, Startups, Salesforce Commerce Cloud, IBM Sterling, Microsoft Dynamics 365, SAP, Salesforce, Salsify, Remote Team Leadership, Cross-functional Team Leadership, Legacy Software, Software Development, Apparel & Accessories, Supply Chain, Amazon Web Services (AWS), Cloudflare, Timelines, E-learning, Mobile Apps, Order Management, Project Management Office (PMO), Digital Marketing Strategy

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