Mark Alfie Dalawampu
Verified Expert in Sales
Sales Expert
Makati, NCR, Philippines
Toptal member since July 21, 2025
Alfie started his professional journey eight years ago. From a regular agent, he became a manager focusing on team and performance management, program and client deliverables, employee engagement, and other operational and administrative tasks. Most of his years were spent on SaaS sales, particularly in the United States and Canada. Alfie has shown remarkable process expertise and has been very proactive in bringing up ideas to internal stakeholders and key leaders.
Expertise
- Appointment Setting
- B2B Sales
- HubSpot
- Lead Generation
- SaaS Sales
- Sales Growth
- Salesforce
- ZoomInfo
Work Experience
Sales Consultant
Viscosity North America
- Helped the company build its sales team in the Philippines.
- Conducted monthly and quarterly business reviews for the CEO.
- Pioneered a program that is affiliated with the company.
Operations Manager
Full Potential Solutions
- Created scorecards for agents and support groups to identify the gaps in performance on both levels.
- Helped recreate an incentive matrix and client billables, which made the system 20% more profitable for the business while still rewarding employees.
- Created and strongly implemented a performance improvement plan that is now being used by the company across all programs.
Project History
Customer Success Program
Built a team focused on post-sale support, resulting in a 15% sales performance boost and a 10% reduction in cancellation rates.
Our program allowed our customers to direct their concerns to their account managers and build a relationship with them during the first 60 days of using our service. This system helped us address urgent concerns from our clients promptly and efficiently. Post-sale support ultimately resulted in a 15% sales performance boost and a 10% reduction in cancellation rates.
Education
Bachelor's Degree in Psychology
Philippine Christian University - Manila, Philipines
Skills
Tools
Salesforce
Sales Strategies
Outbound Sales
Roles
Customer Success
Other
HubSpot, ZoomInfo, Lead Generation, Appointment Setting, B2B Sales, SaaS Sales, Sales Growth, Sales Pipeline Management, Management, Vendor Management, Data Analysis, Business Strategy, People Management, Outbound Prospecting, Sales, Inbound Sales
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