Mirza Nafees Ahmad
Verified Expert in Sales
Sales Expert
Faisalabad, Punjab, Pakistan
Toptal member since October 24, 2025
Mirza is a dedicated customer service and sales specialist with a proven record in driving revenue, exceeding targets, and building strong client relationships. Skilled in CRM, sales strategy, and conflict resolution, he uses an empathetic and results-driven approach. Mirza creates value through exceptional service, effective communication, and teamwork, consistently surpassing KPIs in fast-paced environments.
Project Highlights
Expertise
- Account Executive
- Complex Problem Solving
- Customer Service
- Inbound Sales
- Outbound Sales
- Team Leadership
- Telecommunications
- Telemarketing
Work Experience
Sales Manager
Zero Utility Ltd
- Worked as a sales executive and got promoted to senior sales manager.
- Led a team of 18 members to achieve a higher sales volume in the energy sector.
- Managed the company's sales personnel and trained them to be professional sales reps and the best closers.
Sales Manager
N2 Technology Ltd.
- Worked as a senior sales rep and junior sales manager.
- Led a team of four to 20 members. Trained them to be sales experts and the best closers.
- Managed the company's telemarketing strategy from manual dialling to auto-dialling, increasing the efficiency and sales volume.
Customer Service and Lending Specialist
Fundo
- Worked as a senior lender assessing customers' bank statements to assess their incomes and expenses and determine whether they were eligible for a loan.
- Acted as a senior customer service representative and scored 92+ out of 100 on average every month.
- Added value by helping the tech department to almost fully automate the customer service chat support.
Sales Representative
Aims Technologies
- Worked as a sales executive and achieved great numbers as a telemarketer.
- Received the best salesman of the month award twice.
- Added value by taking escalated calls from the juniors and helping team members learn how to close sales.
Project History
OLADOC Platform
Led the marketing team, created sales, and got the platform up and running in the areas under my supervision.
OLADOC is an online platform that helps patients find the best doctors and book appointments with them easily and without hassle. They also provide home delivery of medicine. This project entailed managing a team to boost sales and get the platform up and running in the areas I handled.
Education
Master's Degree in Commerce and Marketing
National University of Modern Languages, Islamabad - Islamabad, Pakistan
Bachelor's Degree in Commerce and Marketing
University of Punjab - Lahore, Pakistan
Skills
Tools
Zoho CRM, Salesforce
Demand Generation
Cold Calling
Competencies
Communication, eCommerce
Sales Strategies
Outbound Sales
Roles
Sales Development Representative (SDR), Account Executive
Other
Sales, Telemarketing, Customer Service, Customer Support, Business Communication, Telecommunications, Telesales, handling escalations, Complaint Management, Inbound Sales, Team Management, Team Leadership, Cold Outreach, Amazon Listings, Amazon Customer Service, Tiktok Customer Service, Amazon, Data Collection, Research, Full Cycle Sales, Team Building, Problem Solving, Complex Problem Solving, Data Entry, Data Analysis, Cold Emailing, Marketing, Lending, Assessment of bank statements, Outbound Prospecting, Employee Training, Team Development, Appointment Setting, TikTok Ads, HubSpot, Financial Analysis, Training
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