Aman Shaw
Verified Expert in Support and Operations
Support & Operations Expert
Kolkata, West Bengal, India
Toptal member since March 4, 2026
Aman is a business operations and reporting analyst with 4+ years of experience in MIS reporting, Excel-based dashboards, data validation, and KPI tracking across logistics and technology environments. He holds an MBA in supply chain management with strong skills in Microsoft Excel, reporting accuracy, and performance analysis. Aman has a proven ability to deliver high-quality reports and support data-driven decision-making in fast-paced, remote setups.
Expertise
- AI Automation
- Business Analysis
- Financial Analysis
- Logistics
- Logistics & Supply Chain
- Management
- Operations
- Quality Assurance (QA)
Work Experience
Quality Analyst
Highbrow Technology
- Reduced error rates by implementing a systematic checklist-based validation process.
- Collaborated with cross-functional teams to provide actionable feedback, supporting continuous product improvement.
- Demonstrated strong analytical skills by assessing gameplay mechanics, UI functionality, and compliance benchmarks.
Operations Manager
RK Enterprises
- Improved customer satisfaction by ensuring timely deliveries and consistent service standards.
- Led end-to-end logistics and operations for a growing team, improving overall workflow efficiency and reducing operational delays.
- Managed vendor and client communications effectively, improving response time and strengthening long-term partnerships.
- Introduced structured reporting and tracking systems to improve visibility into operations and decision-making.
Education
Master of Business Administration (MBA) in Logistics and Supply Chain Management
Manipal University - India
Bachelor's Degree in Finance
Institute of Engineering and Management - India
Skills
Tools
Zendesk, Asana, Slack
Administrative Operations
Quality Assurance (QA), Support
Communication
Internal Communications
Professional Skills
Data Annotation
Research
Market Research
Customer Support
Planning
Sales Operations
CRM
Travel & Events
Ground Transportation
Other
Business Analysis, Transportation & Shipping, Operations, Management, Financial Analysis, Logistics & Supply Chain, Data Analysis, Helpdesk, Finance, Data, People Management, Business Strategy, Financial Planning & Analysis (FP&A), Supply Chain, Cold Calling, Lead Generation, English, Microsoft 365, System Administration, Outlook, AI Automation, Payroll & Benefits, Compliance, Venture Capital, Growth Strategy, Human Resources (HR), Mergers & Acquisitions (M&A), Outbound Sales Strategy, Sales, Email Migration, Odoo, Logistics
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