Erin Edwards
Verified Expert in Support and Operations
Support & Operations Expert
New York, NY, United States
Toptal member since March 4, 2026
Erin is a detail-oriented and adaptable operations professional who thrives in fast-paced, remote environments. With experience supporting entrepreneurs and business teams, she excels in organizing workflows, managing communications, and keeping operations on track. Erin is known for her reliability, strong follow-through, and ability to quickly learn new tools and processes.
Expertise
- Administration
- Copy Editing
- Email Campaign Setup
- Marketing
- Public Relations (PR)
- Social Media Management
- Transcription
- Writing
Work Experience
Marketing Director | Operations Manager
Sight of Savage
- Directed end-to-end marketing strategy across digital platforms to increase brand visibility and customer acquisition.
- Managed back-end business operations, including client communications, scheduling, invoicing, CRM oversight, and workflow documentation.
- Supported day-to-day business functions, including documentation control, system updates, and cross-team coordination.
- Developed and executed integrated marketing campaigns across email, website, blog, and social media.
- Built and maintained B2B and B2C client relationships, ensuring retention and long-term engagement;
- Streamlined internal processes to improve administrative efficiency and reduce operational bottlenecks.
- Implemented data tracking systems to measure campaign performance and optimize ROI.
Customer Engagement Associate
Clipp
- Managed advertiser onboarding and collection of ad materials to meet strict print production deadlines.
- Coordinated artwork approvals and insertion order compliance to minimize revisions and ensure production accuracy.
- Maintained detailed customer records and documentation for quality control and audit readiness.
- Resolved artwork and production issues through proactive troubleshooting and cross-department collaboration.
- Strengthened client relationships by addressing special requests and ensuring timely communication.
- Contributed to workflow improvements that enhanced efficiency and reduced error rates.
Business Development Representative
Big Shine Worldwide
- Built and maintained relationships with federal, state, and local government agencies for sustainability initiatives.
- Managed government contracts and procurement paperwork with strict compliance requirements.
- Coordinated B2B and B2G marketing efforts, including event planning and content development.
- Managed government contracts and procurement paperwork with strict compliance requirements.
- Conducted outreach to warm and cold leads to schedule consultations and energy audits.
- Created internal and client-facing video communications during COVID-19 mitigation efforts.
Conference Services Coordinator
University of Virginia
- Managed housing assignments and bookings for summer programs.
- Generated contracts and participant rosters with high accuracy.
- Maintained ongoing communication with clients and program managers.
- Co-managed seasonal staff and assisted with onboarding and coordination.
- Operated housing databases to ensure accurate room assignment tracking.
Education
Bachelor's Degree in Spanish Language and Literature
Auburn University - Auburn, AL, USA
Bachelor's Degree in Public Relations
Auburn University - Auburn, AL, USA
Skills
Tools
Pipedrive
Administrative Operations
Transcription, Copy Editing, Client Intake
Communication
Writing, Social Media
Marketing Operations
Email Campaign Setup
Productivity Suites
Google Docs, Microsoft OneNote, Google Sheets
Sales Operations
CRM
Professional Skills
Data Annotation
Other
Marketing, Administration, Public Relations (PR), Social Media Management, B2C, Google Workspace, Project Management, Microsoft 365, Event Planning, Spanish, Sales, Subtitling, Photography, Videography, Virtual Tour Editing and Management, B2B, Graphic Design, Government Proposals, Database Management, Contract Drafting
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