Francesco Ulini
Verified Expert in Support and Operations
Support & Operations Expert
Bari, Metropolitan City of Bari, Italy
Toptal member since May 13, 2026
Francesco is a detail-oriented Italian language and data annotation specialist with a strong understanding of gaming communities, internet culture, and online communication. He is experienced in recognizing tone, slang, and context across fast-paced digital platforms, with a careful and objective approach to content review. Francesco is passionate about AI annotation, language quality, and helping create safer online environments through accurate and consistent analysis.
Expertise
- Audio Reviewer
- Content Moderation
- Customer Support
- Data Evaluation
- Freshdesk
- Search Engine Optimization (SEO)
- Translation
- Verint WFM
Work Experience
Audio Transcription
RWS
- Evaluated and corrected AI-generated transcriptions, reducing error rates by up to 30% and improving overall dataset reliability for machine learning models.
- Delivered high-quality transcription outputs within tight deadlines, maintaining a turnaround time 20% faster than project expectations without compromising accuracy.
- Identified and flagged unclear or low-quality audio segments, providing detailed annotations that improved downstream processing and model training efficiency.
- Applied complex transcription guidelines across diverse audio types, including conversational speech, technical content, and noisy environments, ensuring consistency and compliance with project standards.
Ads Quality Rater
Welo Data
- Evaluated over 500+ Google Ads per week, ensuring alignment with quality guidelines, advertiser policies, and user intent. Assessed ad relevance and landing page experience, contributing to improved ad quality scores and user satisfaction metrics.
- Identified and flagged non-compliant or misleading ads, supporting platform integrity and reducing policy violations. Applied detailed rating frameworks to consistently achieve more than 95% accuracy in quality evaluations across multiple campaigns.
- Adapted quickly to new project requirements and domains such as speech recognition, query to product relevance, and sensitive content evaluation, demonstrating flexibility and strong learning agility.
Digital Strategist
ModSquad
- Monitored online communities and trends to proactively recommend content opportunities, contributing to a 20% growth in follower base over a six-month period.
- Managed daily content moderation for high-volume social channels, reviewing more than 1,000 user interactions per day while maintaining over 98% accuracy in policy enforcement.
- Created and localized engaging copy for social media posts, increasing organic interactions and shares across tourism and gaming client accounts.
Social Media Evaluator
Appen
- Evaluated and labeled over 15,000 images and videos for relevance, accuracy, and policy compliance in both Italian and English, maintaining a quality score consistently above 98%.
- Reviewed and validated complex edge cases in visual and contextual relevance, reducing annotation errors by 20% through consistent decision-making and guideline adherence.
- Managed high-volume workloads under tight deadlines, completing up to 500 tasks per day while maintaining accuracy and attention to detail.
- Conducted bilingual content analysis in Italian and English, ensuring linguistic and cultural nuances were accurately reflected in labeling decisions.
- Demonstrated strong analytical judgment in assessing contextual relevance across diverse content categories, including social media, advertising, and user-generated content.
Skills
Tools
Verint WFM, Freshdesk
Marketing Operations
Comment Moderation
Administrative Operations
Transcription
Professional Skills
Data Annotation
Other
Data Evaluation, Customer Support, Content Moderation, Search Engine Optimization (SEO), Marketing, Translation, Multimango, Google Ads, AI Tools, Audio Reviewer
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