Laura Kempson
Verified Expert in Support and Operations
Support & Operations Expert
Dudley, United Kingdom
Toptal member since March 9, 2026
Laura is a reliable and dedicated professional committed to delivering high-quality work and clear, effective communication. She consistently meets deadlines, demonstrates strong attention to detail, and ensures client satisfaction with every deliverable. Laura is responsive, collaborative, and maintains a professional approach across all projects.
Expertise
- AI Research
- Administration
- Data Entry
- Mail Merge Setup
- Microsoft
- Office 365
- Onboarding
- Online Research
Work Experience
HR Admin Team Leader
Infosys
- Streamlined business processes to maximize efficiency and improve overall operational performance.
- Reviewed legal documents to ensure compliance with applicable regulations and internal standards.
- Optimized onboarding processes to ensure employees experienced a smooth and efficient transition into the organization.
HR Administrator
NGA HR
- Improved processes to ensure a smooth and efficient experience for managers when engaging with the central team.
- Enhanced internal processes to reduce client SLAs and meet key performance indicators.
- Introduced a management training course to build skills and confidence in managing a team.
Education
Master's Degree in Human Resources
Solihull College and University Centre - Solihull, UK
Skills
Tools
SAP
Administrative Operations
Time Management, Data Entry
Customer Support
Communication
Documentation
Meeting Minutes
Productivity Suites
Mail Merge Setup
Research
Online Research
Sales Operations
CRM
Skill Ladders
Onboarding
Other
Office 365, Microsoft, Human Resources (HR), Management, Administration, Email, AI Research
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