Lona Ochieng, Support and Operations Expert in Nairobi, Nairobi County, Kenya
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Lona Ochieng

Support & Operations Expert

Nairobi, Nairobi County, Kenya

Toptal member since February 16, 2026

Bio

Lona is a support and operations manager with 5+ years of experience building reliable, scalable systems across the utilities, conservation, and government sectors. She is the founder of Easrem Geospatial Consultancy, where consistent delivery has earned 100% client retention and 30-50% efficiency improvements. Lona is skilled in process optimization, workflow automation, SOP development, and remote team coordination—always focused on sustainable results that matter.

Expertise

  • Asana
  • Data Analysis
  • Geospatial Modelling
  • Microsoft Power BI
  • Python Programming
  • Remote Collboration
  • Remote Team Leadership
  • Slack

Work Experience

Founder | Lead Operations

2021 - PRESENT
Easrem Geospatial Consultancy
  • Established and scaled geospatial consultancy serving 5 enterprise clients across utilities and conservation, with a 78% client retention rate.
  • Managed all client operations remotely, including acquisitions, project scoping, delivery, quality assurance, and ongoing support for four years.
  • Created executive dashboards and operational visibility systems enabling real-time decision making for municipal infrastructure projects.
  • Designed machine learning healthcare optimization models, reducing average travel time to facilities by 30% for underserved populations.

GIS & Remote Sensing Specialist

2025 - 2025
Kenya Space Agency
  • Processed and analyzed LiDAR, hyperspectral, and multispectral satellite datasets supporting national earth observation programs and policy development.
  • Improved Biodiversity monitoring accuracy by 25% through the implementation of advanced raster classification and machine learning techniques.
  • Engineered automated spatial dashboards tracking climate resilience indicators across eight coastal ecosystem sites.

GIS Analyst

2024 - 2024
African Conservation Data Initiative
  • Integrated drone imagery and satellite data to create anti-poaching surveillance systems.
  • Delivered spatial analysis and strategic recommendations for five protected areas, informing conservation investment decisions while working remotely.
  • Designed a comprehensive geospatial data creation for anti-poaching mapping across ecosystems.

Geospatial Consultant

2023 - 2023
Urban Scope Analytics
  • Created 10 executive dashboards using Power BI, enabling data-driven municipal planning decisions and improving stakeholder engagement.
  • Engineered automated spatial workflows using Python, reducing land use classification time by 50% and tripling project delivery capacity.
  • Processed and integrated cadastral data for over 500 urban parcels supporting land tenure regularization and property registration programs.

Skills

Tools

Microsoft Teams, Asana, Trello, Slack, Jira, Confluence

Business Function Support

Dashboards

Security & Compliance

Data Processing Agreements

Administrative Operations

Workflow Design

CRM & Sales Tools

Salesforce

Other

Google Workspace, Python, Operations Management, Remote Team Leadership, Workflow Automation, Strategic Planning, Remote Sensing, Spatial Analysis, LiDAR, Processing Dashboard Development, Environment Monitoring, Cadastral Data Management, Process Automation, Python Programming, Geospatial Modelling, Wildlife Conseravtion, Drone Imagery, Data Analysis, Satellite Data Integration, Remote Collboration, Microsoft Power BI, Process Optimization, Client Relationship Management

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