Phan Thi Thao Hanh
Verified Expert in Support and Operations
Support & Operations Expert
Da Nang, Vietnam
Toptal member since May 14, 2026
Phan Thi Thao Hanh is a detail-oriented AI data specialist with hands-on experience in data annotation, AI training, search evaluation, subtitle quality assurance, and content review across Vietnamese and English. She has a proven ability to assess AI-generated outputs, annotate multimedia and document content, and provide structured feedback with high accuracy. With a strong analytical background, she is well-versed in recruitment evaluation, CV screening, and operational data analysis.
Expertise
- CV Screening
- Data Quality
- Human Resources Management
- Payroll & Benefits
- Psychology
- Quality Assurance (QA)
- Recruitment
- Research
Work Experience
Media Search Analyst
TELUS International
- Evaluated and categorized content to improve AI-driven search relevance and user experience.
- Applied detailed evaluation guidelines to assess content quality, intent, and cultural appropriateness.
- Ensured high accuracy and consistency across large-scale annotation tasks.
Subtitle QA (Video)
TheFlashcut
- Reviewed and quality-checked Vietnamese and English subtitles for timing, synchronization, grammar, punctuation, and translation accuracy.
- Identified and corrected subtitle issues to ensure readability, consistency, and adherence to client guidelines and feedback.
- Maintained close attention to detail while reviewing subtitle projects for international clients in fast-paced remote workflows.
Assistant Operations Manager
Keyhinge Toys Vietnam JSC
- Led recruitment activities and successfully hired 50+ employees in a manufacturing company of nearly 1,000 employees.
- Designed and implemented an internal applicant tracking system using Microsoft Lists to manage 1,000+ candidate records.
- Reviewed and analyzed candidate data to ensure accuracy, completeness, and consistency.
- Conducted workforce analysis spanning education, skills, and language to support management decisions.
Payroll Coordinator
Foot Locker
- Coordinated payroll processing for 1,000+ employees across multiple European countries.
- Collected, validated, and managed HR data, including compensation and contract changes.
- Reviewed payroll reports and detected discrepancies to ensure accuracy.
HR Operations Intern
Just Eat Takeaway.com
- Supported implementation of a global HR document management system and an RPA chatbot.
- Managed project tracking database and monitored system adoption progress.
- Developed user guides and operational documentation.
Education
Master's Degree in Human Resource Management
Rotterdam School of Management – Erasmus University Rotterdam - Rotterdam, Netherlands
Bachelor's Degree in Psychology
Erasmus University Rotterdam - Rotterdam, Netherlands
Skills
Tools
Asana
Administrative Operations
Quality Assurance (QA), Onboarding Coordination
File Storage
SharePoint
HR & Recruiting Tools
Workday, ADP Workforce Now
Productivity Suites
Google Sheets
Professional Skills
Data Annotation
Other
Human Resources Management, L&D, Talent Acquisition, Psychology, Psychometrics, Organizational Psychology, Statistics, Research, English, Data Quality, Project Management, Operations, HR Operations, Recruitment, Data Analysis, CV Screening, Workday Payroll, Payroll & Benefits, Change Management, Microsoft, Google Workspace
How to Work with Toptal
Toptal matches you directly with global industry experts from our network in hours—not weeks or months.
Share your needs
Choose your talent
Start your risk-free talent trial
Top talent is in high demand.
Start hiring