Susan Wekesa
Verified Expert in Support and Operations
Support & Operations Expert
Nanyuki, Laikipia County, Kenya
Toptal member since March 4, 2026
Susan is a highly organized and detail-oriented remote support specialist. She has over 8 years of experience in administration and digital marketing. Susan's looking to leverage her strong organizational and communication skills to enhance productivity and workflows in a dynamic work environment.
Expertise
- Analytics
- Asana
- Canva
- HubSpot
- Microsoft 365
- Salesforce
- Slack
Work Experience
Digital Marketing Specialist
Freelance Clients
- Provided remote administrative support, including scheduling, email management, and document preparation.
- Developed and executed digital campaigns on multiple platforms, including Facebook, TikTok, Instagram, and LinkedIn.
- Led staff training on quality service delivery, improving patient satisfaction.
Remote Support Specialist
Freelance Clients
- Managed customer records and service inquiries, ensuring compliance with organizational regulations.
- Oversaw budget management, procurement, and administrative operations in executive assistant roles.
- Assisted in data entry, report compilation, and transcription services for various clients.
Education
Master's Degree in Information Technology
University of South Australia - Adelaide, Australia
Skills
Tools
Asana, Slack
Administrative Operations
Transcription, Data Entry
Marketing Tools
Canva, Mailchimp
CRM & Sales Tools
Salesforce
Scheduling Tools
Calendly
Travel Tools
Expedia
Other
HubSpot, Google, Analytics, Microsoft 365, Microsoft Power BI, AI Tools, SEO Tools, Algorithms, Business Analytics
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