Andrew Chandler, Designer in New York, NY, United States
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Andrew Chandler

Verified Expert  in Design

Designer

Location
New York, NY, United States
Toptal Member Since
February 13, 2018

As a designer or team leader, Andrew designs experiences that make a difference in people's lives. Andrew's record includes successful redesigns, integrations, and enhancements for digital products, services, and apps for major companies that served millions of users. He looks forward to collaboration.

Portfolio

Work Experience

Product Design Senior Manager

2018 - 2023
McKinsey & Company
  • Redesigned an internal PowerPoint-based product with new functionality. Started with comprehensive user research and created and tested InVision prototypes before designing pixel-perfect designs to hand off. Usage increased by 20%.
  • Designed a SharePoint-based product for teams that facilitated their digital workflow. Did user research, iterated to refine designs, added full onboarding experience, and introduced archive functionality. Adoption increased from 2% to 20%.
  • Architected a new PowerPoint-based tool to help document creators manage and prevent reputational risk. The project included repeated rounds of user research and concept testing on wireframes and pixel-perfect designs.
Technologies: Adobe Creative Suite, Sketch, Figma, Dovetail, Product Design, UI Design, Web Design, Responsive Web Design (RWD), Quantitative User Research, Agile, Card Sorting, Research Reports, Quantitative Research, UX Research, Customer Journeys, User Personas, Customer Insights, Research

Director of User Experience

2017 - 2018
Scholastic
  • Led designer for a complete redesign of the classroom magazine website, including hands-on UX design and working with a team of six visual designers.
  • Spearheaded the design for six websites used by teachers in pre-K to second-grade classrooms, including a hands-on UX design.
  • Designed the UX for a new video library product for pre-school and K-2 teachers, with full browse and search functionality, as well as streaming of educational level-appropriate videos.
  • Led the design of a new content-rich website about civics for use in classrooms.
Technologies: Axure, InVision, Adobe Creative Suite, Sketch, Education Technology (Edtech), Mockups, User Interface (UI), User Research, Usability Testing, Annotated Wireframes, UX Wireframes, User Journey Maps, Web Design, B2B, Responsive Web Design (RWD), Websites, Agile, Research Reports, UX Research, User Personas, Customer Insights, Research

User Experience Manager

2012 - 2017
McGraw-Hill Education
  • Led redesign of the flagship digital product, Connect, with hands-on UX design and working with a team of three other UX and UI designers.
  • Designed dozens of enhancements to the flagship and other digital products, both customer-facing and internally used interfaces.
  • Conducted dozens of research studies, from context-gathering interviews to usability studies.
  • Designed workflows and processes used internally related to agile practices, accessible design, user research, and more.
Technologies: Axure, InVision, Adobe Creative Suite, OmniGraffle, Education Technology (Edtech), Mockups, Learning Management Systems (LMS), User Interface (UI), User Research, Usability Testing, Remote Usability Testing, Unmoderated Remote Usability Testing, Sketch, Product Design, Web Design, B2B, Quantitative User Research, Agile, Card Sorting, Research Reports, UX Research, UserZoom, Usertesting.com, User Personas, Customer Insights

Director, Interactive Services

2000 - 2011
Carnegie Hall
  • Led dozens of projects as UX lead, content development lead, and project manager, including redesigns of Carnegiehall.org.
  • Designed UX and created content strategy for festival minisites.
  • Designed the UX for ticket purchase flows.
  • Created the UX design for the first-ever mobile website.
  • Oversaw the digital marketing production and other aspects of the interactive services department.
Technologies: Adobe Creative Suite, Mockups, Web Design, Websites, Project Management, Research
1994 - 1997

Master of Arts Degree in Musicology

University of Minnesota - Minneapolis, MN, USA

1989 - 1991

Master of Music Degree in Music

Juilliard School - New York City, NY, USA

1984 - 1989

Bachelor of Arts Degree in Music

Oberlin College - Oberlin, OH, USA

SEPTEMBER 2023 - PRESENT

Designing and Building AI Products and Services

MIT xPro

AUGUST 2021 - PRESENT

Digital Design

Parsons School of Design

Tools

Sketch, Adobe Creative Suite, OmniGraffle, Axure RP Pro, Usertesting.com, InVision, Figma

Industry Expertise

Education Technology (Edtech)

Platforms

UserZoom, Axure, Dovetail

Other

Product Design, Prototyping, Interface Design, Digital Product Design, UX Analysis, User Interviews, Quantitative User Research, Sitemaps, User Journeys, User Journey Maps, Journey Mapping, UX Flows, Task Flows, User Flows, Wireframing, Annotated Wireframes, User Research, Qualitative Research, Information Architecture (IA), Usability Testing, Interaction Design (IxD), UX Design, Mockups, Learning Management Systems (LMS), Web Design, Responsive Web Design (RWD), Websites, Agile, Research Reports, UX Research, Customer Journeys, User Personas, Customer Insights, Research, Personas, Scenarios, Surveys, Human-computer Interaction (HCI), User Interface (UI), Unmoderated Remote Usability Testing, Icon Design, UI Design, B2B, Card Sorting, Quantitative Research, Project Management, Concept Sketching, Scenario-based Design, User Roles, UX Architecture, Information Design, Information Retrieval, Stakeholder Interviews, Search, Nonprofits, Metadata, eCommerce UX, Responsive UX Design, Remote User Testing, Requirements & Specifications, Team Leadership, Flow Diagrams, Complex Problem Solving, UX Wireframes, Remote Usability Testing, Visual Design, Graphic Design, UI Motion, Artificial Intelligence (AI)

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