Clementine Jinhee Declercq, Designer in Berlin, Germany
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Clementine Jinhee Declercq

Verified Expert  in Design

Bio

Clementine designs user experiences for digital products, from customer experience vision to the last UI pixel. She is currently a freelance lead designer based in Berlin. She has over ten years of experience building products and platforms for B2C/B2B and international clients such as BMW, Volkswagen, Orange Telecom, LG Electronics, Allianz, and Red Bull. Clementine also has over four years of design leadership background, working as the principal product designer at Zalando.

Portfolio

Work Experience

Lead Product Designer

2023 - 2023
Back Market
  • Delivered seller research report with learnings on the new seller-facing customer care platform experience (BackOffice) and back care services.
  • Improved existing seller-facing care UI/UX in close collaboration with engineers, products, and research and contributed positively to the key metrics.
  • Drove as the main designer of the after-sales platform vision projects for sellers and care agents, considering the new service vision/business objectives. Explored the potential of generative AI, like the integration of Chat GPT into the platform.
Technologies: Figma, Web, UX Design, UI Design, User Research, Qualitative Research

Interim Head of Design

2022 - 2022
Gorgias
  • Led a team of five product designers, coaching and upskilling the team.
  • Matured the UX design practice across the organization.
  • Helped to steer transformational projects, e.g., UX audit and helpdesk and UX revamp through hands-on leadership and user-centered design methodologies.
Technologies: Figma, Notion, Design Leadership, Design Strategy

Interim Lead Product Designer

2022 - 2022
Choco
  • Improved the order management UI/UX for restaurants and their suppliers through Choco mobile platforms, working closely with the research team to plan user interviews and reflect insights into product development.
  • Designed specifications for prioritized new features, working closely with the engineering, product, and design teams in sprints using Jira.
  • Helped shape near-future north star narratives, considering user research insights and business KPIs.
  • Contributed to shaping the overall design system of Choco for user-centered design collaboration and processes.
Technologies: Figma, Design Leadership

Principal Product Designer

2015 - 2022
Zalando
  • Directed the platform strategy from a design and customer experience perspective as part of the different teams of Zalando Tech.
  • Led the overarching experiences of zDirect, Zalando's B2B partner platform, between 2021-2022.
  • Drove vision projects for the Studio between 2018-2021, creating impact by scaling design and enabling Zalando to become a fashion/beauty platform through solid design system solutions and meaningful, personalized experiences.
  • Redesigned the main Zalando store's Android and iOS mobile apps between 2015-2018.
Technologies: Figma, Sketch, Adobe, Principle, Design Leadership, Design Strategy

UX Designer

2012 - 2015
WWP Icongroup
  • Contributed to several UX projects involving digital product design, design research, and UX strategy consulting for international clients such as Orange Telecom, Red Bull, Allianz, BMW, and Volkswagen.
  • Designed the visionary mobile app for Orange Telecom's connected drive experience.
  • Led large-scale design research on automotive human-machine interface trends and visionary car UI concepts for BMW.
  • Provided the product strategy and design concept for the myAllianz digital app and supported the app development until the official launch in 2016.
Technologies: Adobe, OmniGraffle, Design Strategy

UX Researcher

2008 - 2012
LG Electronics
  • Led various user and design research initially to ensure user-centered mobile device experiences.
  • Compiled and analyzed UX and mobile interaction patterns.
  • Applied the latest technologies, such as augmented reality, LTE, and NFC, for new feature/service ideas.
Technologies: SharePoint, Microsoft

Education

2007 - 2008

Master's Degree (1st Year) in International Management

Sorbonne Nouvelle University Paris 3 - Paris, France

2002 - 2007

Bachelor's Degree in Social Sciences, Economics, and Languages

Sorbonne Nouvelle University Paris 3 - Paris, France

Skills

Tools

Adobe, OmniGraffle, Sketch, Principle, MURAL, Miro, InVision, Balsamiq

Platforms

SharePoint, Microsoft, Figma, Web, Mobile, Android, UserZoom

Industry Expertise

Automotive, Telecommunications, Life Insurance

Other

Interaction Design (IxD), Design Strategy, Mobile App Design, Web Design, Human-machine Interface (HMI), UX Design, UX Review, Usability Heuristics, User Research, UI Design, SaaS Design, Personalization, Design Leadership, Management, Research, Sociology, Economics, Languages, User Experience (UX), User Interface (UI), Conceptual Design, Design Consultation, eCommerce UX, Apps, Information Architecture (IA), Design Systems, System Design, Google, Mobile Apps, Framer, eCommerce, B2B, Dashboards, Card Sorting, Notion, Qualitative Research

Experience

  • Mobile App Design - 12 years
  • Interaction Design (IxD) - 12 years
  • Design Strategy - 10 years
  • eCommerce UX - 7 years
  • Personalization - 5 years
  • SaaS Design - 5 years
  • Design Leadership - 4 years
  • Figma - 3 years
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