Clementine is available for hire
Hire ClementineClementine Jinhee Declercq
Verified Expert in Design
Designer
Location
Berlin, Germany
Toptal Member Since
September 20, 2022
Clementine designs user experiences for digital products, from customer experience vision to the last UI pixel. She is currently a freelance lead designer based in Berlin. She has over ten years of experience building products and platforms for B2C/B2B and international clients such as BMW, Volkswagen, Orange Telecom, LG Electronics, Allianz, and Red Bull. Clementine also has over four years of design leadership background, working as the principal product designer at Zalando.
Portfolio
Work Experience
Lead Product Designer
2023 - 2023
Back Market
- Delivered seller research report with learnings on the new seller-facing customer care platform experience (BackOffice) and back care services.
- Improved existing seller-facing care UI/UX in close collaboration with engineers, products, and research and contributed positively to the key metrics.
- Drove as the main designer of the after-sales platform vision projects for sellers and care agents, considering the new service vision/business objectives. Explored the potential of generative AI, like the integration of Chat GPT into the platform.
Technologies: Figma, Web, UX Design, UI Design, User Research, Qualitative Research
Interim Head of Design
2022 - 2022
Gorgias
- Led a team of five product designers, coaching and upskilling the team.
- Matured the UX design practice across the organization.
- Helped to steer transformational projects, e.g., UX audit and helpdesk and UX revamp through hands-on leadership and user-centered design methodologies.
Technologies: Figma, Notion, Design Leadership, Design Strategy
Interim Lead Product Designer
2022 - 2022
Choco
- Improved the order management UI/UX for restaurants and their suppliers through Choco mobile platforms, working closely with the research team to plan user interviews and reflect insights into product development.
- Designed specifications for prioritized new features, working closely with the engineering, product, and design teams in sprints using Jira.
- Helped shape near-future north star narratives, considering user research insights and business KPIs.
- Contributed to shaping the overall design system of Choco for user-centered design collaboration and processes.
Technologies: Figma, Design Leadership
Principal Product Designer
2015 - 2022
Zalando
- Directed the platform strategy from a design and customer experience perspective as part of the different teams of Zalando Tech.
- Led the overarching experiences of zDirect, Zalando's B2B partner platform, between 2021-2022.
- Drove vision projects for the Studio between 2018-2021, creating impact by scaling design and enabling Zalando to become a fashion/beauty platform through solid design system solutions and meaningful, personalized experiences.
- Redesigned the main Zalando store's Android and iOS mobile apps between 2015-2018.
Technologies: Figma, Sketch, Adobe, Principle, Design Leadership, Design Strategy
UX Designer
2012 - 2015
WWP Icongroup
- Contributed to several UX projects involving digital product design, design research, and UX strategy consulting for international clients such as Orange Telecom, Red Bull, Allianz, BMW, and Volkswagen.
- Designed the visionary mobile app for Orange Telecom's connected drive experience.
- Led large-scale design research on automotive human-machine interface trends and visionary car UI concepts for BMW.
- Provided the product strategy and design concept for the myAllianz digital app and supported the app development until the official launch in 2016.
Technologies: Adobe, OmniGraffle, Design Strategy
UX Researcher
2008 - 2012
LG Electronics
- Led various user and design research initially to ensure user-centered mobile device experiences.
- Compiled and analyzed UX and mobile interaction patterns.
- Applied the latest technologies, such as augmented reality, LTE, and NFC, for new feature/service ideas.
Technologies: SharePoint, Microsoft
Education
2007 - 2008
Master's Degree (1st Year) in International Management
Sorbonne Nouvelle University Paris 3 - Paris, France
2002 - 2007
Bachelor's Degree in Social Sciences, Economics, and Languages
Sorbonne Nouvelle University Paris 3 - Paris, France
Experience
Tools
Collaboration That Works
How to Work with Toptal
Toptal matches you directly with global industry experts from our network in hours—not weeks or months.
1
Share your needs
Discuss your requirements and refine your scope in a call with a Toptal domain expert.
2
Choose your talent
Get a short list of expertly matched talent within 24 hours to review, interview, and choose from.
3
Start your risk-free talent trial
Work with your chosen talent on a trial basis for up to two weeks. Pay only if you decide to hire them.
Top talent is in high demand.
Start hiring