Lance is an award-winning design director, product designer, and UX strategist with an MBA. He has 20+ years experience doing hands-on UX/UI design and leading design and strategy at three global agencies, two Fortune 500s, and his own design agency. He has helped shape products and brands for Adobe, Red Bull, Visa, Zipcar, and ADP. His work has won multiple awards including Webby, W3, and Davey Awards. He loves solving complex design problems.
Co-founded and ran award-winning digital design agency Ideas in Digital headquartered in San Francisco.
Headed up design and strategy; hands-on UX and UI design work, led a team of designers and art directors, and responsible for the brand experiences, digital platforms, and campaigns of clients’ global consumer and B2B projects.
Created customer-centered and marketing-focused strategies on a global scale across a variety of industries including finance, technology, food/beverage, CPG, travel, insurance, and nonprofit.
Focused on creative direction, design, and a collaborative, mission-driven team culture.
Led the design and strategy of 5 brand marketing sites, 3 mobile apps, 3 eCommerce sites, 3 major food sites, and 4 marketing videos.
Won 10 design awards including 2 Webby Awards, 4 W3 Awards, 2 Davey Awards, and 2 Communicator Awards.
Effectively provided vision and strategy leadership for MRM and McCann Worldgroup in Tokyo, Japan.
Led the social strategy and planning for Japan's fastest growing Facebook community for major confectionery brand.
Facilitated conversation and an evergreen application to host a series of branded UGC contests on PC, smartphone, and mobile.
Spearheaded the region's first social media platform service at MRM which provides a holistic solution including social strategy, planning, cross-media integration, community management implementation, client training, KPI development, and reporting.
Championed cross-group (McCann Worldgroup) digital integration initiatives that helped the larger advertising organization innovate towards higher digital capability for a variety of industries.
Recruited and mentored strategists, designers, and account people in the agency.
Technologies: MS Office
Head of Innovation Strategy and Design
2007 - 2009
Drove digital initiative strategies and vision, with full ownership of creative and brand strategy, business plans, budgets, and realization of KPIs.
Devised digital assets to increase brand recognition, market share, and revenue.
Oversaw market research, competitive analysis, user profiling, ethnographic studies, and project planning.
Provided strategic leadership and vision to drive digital transformation.
Delivered strategy and creative direction for enterprise-level mobile application to drive new business.
Led and evangelized the first social marketing projects in this region.
Provided the creative strategy and customer experience for a new loyalty program.
Technologies: Photoshop, Illustrator, MS Office
2002 - 2006
Effectively championed hands-on creative direction for digital and print media, brand building and interactive marketing.
Led a team of 8 art directors and designers to form a premier digital branding agency unlike any other in Japan at the time.
Was a leader in international design in Japan, which supported Japanese companies' growth overseas. Ran the design studio in Japanese.
Successfully launched global websites for Adidas, ANA, Hitachi, Chanel, DoCoMo, Yokogawa Electric and Panasonic.
Led and directed multiple new business pitches against local Japanese agencies to grow the agency from 6 to 35 creatives.
Won the highly respected Good Design Award for the global rollout of Hitachi.com and Best B2B Branding from Japan Marketing Association.
Technologies: Photoshop, Illustrator, InDesign, After Effects
Senior Art Director
1998 - 2001
Contributed as a vital part of a dynamic, collaborative creative digital team during the Dotcom boom in the late 90s/early 2000s.
Learned from the best while taking on large-budget, high-profile client work to sharpen my skills.
Effectively launched websites and interactive campaigns for Visa.com, Discovery Channel, i2 Technologies and Answer Financial.
Design lead for a small team of 3 designers while doing hands-on design.
Played a key part in agency business development that delivered persuasive pitch work and winning projects with Toyota, Williams-Sonoma, and Openwave.