Rachel Nielsen, Designer in Aix-en-Provence, France
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Rachel Nielsen

Verified Expert  in Design


Aix-en-Provence, France
Toptal Member Since
November 1, 2022

Rachel is a multidisciplinary designer working remotely. Whether designing products, visuals, or services, Rachel approaches her work with kindness and curiosity. Her non-traditional background, combined with the skills gained through client work, has turned her into a pragmatic and empathetic designer and subject matter expert who is always ready to bring a new perspective to product development, design reviews, client presentations, and workshops.


Work Experience

Service Designer

2019 - 2022
  • Conducted and synthesized research for a major pharmaceutical company's employee experience redesign and created service blueprints and onboarding materials to train the employees in their new roles.
  • Redesigned the airline's notification system to be more useful and empathetic to passengers.
  • Co-created a toolkit for circular design, including a microsite, testing new methods, and working with clients to iterate on the content.
  • Created the training materials and led workshops for a pharmaceutical company's new patient journey mapping approach, including continuous research on the materials and journey framework.
Technologies: Figma, MURAL, Miro, FigJam, Microsoft Excel, Web App Design, SaaS Design, B2B, Product Design, UX Design, Artificial Intelligence (AI), MVP Design, User Experience (UX), Mobile, User Interface (UI), Organizational Design, Ways of Working, User Research, Design Workshops, Content Writing, Training Materials, B2B2C, Business to Business to Consumer (B2B2C), Business to Business (B2B), Software as a Service (SaaS), Employee Experience, Digital Twin, Data Analytics, Optimization, Employee Engagement, Onboarding, Content, Education, Design, UI Guidelines, Data Visualization

Visual Designer

2019 - 2022
  • Helped design and ship a major tech corporation's digital twin platform, owning the UX and visual design for two of the platform's main features. Initiated and facilitated the design team's switch to Figma.
  • Designed the illustrations and the user interface for the proof-of-concept prototype of a journey-mapping app for a major pharmaceutical client.
  • Designed the user interface for a web app of a government department, designed UI elements to ensure the UI library met all accessibility requirements, and oversaw the design and conception of the web-based design system.
  • Illustrated custom avatars for new joiners at the agency.
  • Designed the visuals for various proposals, presentations, and internal communications.
Technologies: Sketch, Figma, Framer, InVision, MURAL, Miro, Adobe CC, Visual Design, Adobe Photoshop, Illustration, Inclusive Design, UX Research, Branding, Graphic Design, Brand Identity, Visual Identity, Style Guides, Design Systems, UX Design, Copywriting, UI Design, Color Theory, Typography, Product Design, User Journey Maps, Web UX Design, Web Design, Accessibility, Service Design, User Interface (UI), Dashboard Design, SaaS Design, B2B, Art Direction, Email Design, Artificial Intelligence (AI), MVP Design, User Experience (UX), Wireframing, Mobile, FigJam, Organizational Design, User Research, Design Workshops, Content Writing, Business to Business to Consumer (B2B2C), B2B2C, Web Platforms, Business to Business (B2B), Software as a Service (SaaS), Color Schemes, Logotype, Iconography, Digital Twin, Data Analytics, Optimization, Portraits, Character Illustration, Onboarding, Education, Design, UI Guidelines, Brand Guidelines, Data Visualization


2020 - 2021
  • Contributed to the rebranding of a nonprofit organization and its brand guide, including typography, colors, image use, and logo marks.
  • Ran design thinking workshops to help a Berlin-based organization define its purpose and action plan.
  • Created cohesive branding and logo to use on fundraising merchandise for a nonprofit organization.
Technologies: Adobe Illustrator, Adobe Photoshop, Visual Design, Figma, Adobe CC, InVision, MURAL, Miro, Illustration, Inclusive Design, UX Research, Branding, Graphic Design, Visual Identity, Style Guides, UX Design, Copywriting, Color Theory, Typography, Web Design, Dashboard Design, Web App Design, Art Direction, Product Design, User Experience (UX), Mobile, User Interface (UI), User Research, Design Workshops, Color Schemes, Iconography, Portraits, Character Illustration, Brand Guidelines, Data Visualization

Costume Designer

2013 - 2018
  • Compiled research beginning with an in-depth analysis of scripts, followed by fashion and period references and character research.
  • Carried out visual exploration and created conceptual sketches.
  • Illustrated detailed drawings of every costume and selected materials.
  • Built costumes for productions, leading small teams of stitchers and hand-workers.
  • Collaborated with directors, producers, and stage and lighting designers, working iteratively based on feedback and rehearsal findings.
  • Managed a university costume shop with five employees, including mentoring students, keeping the shop organized, and overseeing creative builds.
Technologies: Adobe Illustrator, Adobe Photoshop, Visual Design, Adobe CC, Illustration, Color Theory, Art Direction, Microsoft Excel, Color Schemes, Character Illustration

Introduction to Inclusive Design

University of the Arts London


Visual Identity

University of the Arts London


UX Foundations: Style Guides and Design Systems



Graphic Design



UI/UX Design


Collaboration That Works

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