Jennifer Cummings
Verified Expert in Marketing
Marketing Expert
Rancho Mission Viejo, CA, United States
Toptal member since July 31, 2024
Jennifer is an award-winning marketing leader with nearly 20 years of experience in B2B and B2C segments. She excels in directing and executing multimedia campaigns, developing ROI-focused media strategies, and managing media mix modeling for performance optimization. Jennifer's expertise includes SEM, TV, print, radio, email, and SEO content creation and management. She also produces customer testimonials, white papers, and case studies and is skilled in project management and product launches.
Project Highlights
Expertise
- B2B Marketing
- Content Marketing Strategy
- Go-to-market Strategy
- Omnichannel Marketing
- Online Marketing
- Paid Search
- SEO Marketing
- Search Engine Marketing (SEM)
Work Experience
Carrier Product & Customer
Carrier - Residential - Mobile Apps Product Management
- Provided go-to-market strategies to enhance App Store optimization, including the integration of omni-channel reporting through UTM codes.
- Established omni-channel KPI tracking for performance insights. Created and implemented a tracking system to measure KPIs across multiple marketing channels.
- Conducted in-depth assessments of business partner portals and apps to identify monetization and aftermarket potential. Presented strategic recommendations to product teams.
Corporate Director of Online Marketing
Time Warner Cable (merged with Spectrum Net JSC)
- Reduced overall media costs by 44% after establishing and directing a marketing analytics team and spearheading the implementation of media mix modeling to optimize ROI.
- Increased online buy flow conversion by 62% by developing and executing a content cross-functional strategy and leveraging Adobe testing for performance measurement and analysis.
- Partnered with the national web development team to enhance website performance and content, including SEO, visits, unique visits, and time per page, by integrating and managing the Adobe Analytics report suite.
- Surpassed revenue targets by 110% by developing an omnichannel media strategy for 173 sales executives to deliver high-quality leads. Achieved 26% YoY growth via strategic marketing and lead generation, maximizing business impact.
- Recognized for developing innovative, award-winning content and creative strategies that have earned Hermes, Stevie, Reggie, and BMA B2 Awards for Marketing Campaign of the Year.
- Spearheaded SEO-driven content marketing strategies, including blogs, webinars, case studies, and whitepapers, surpassing lead goal generation.
- Led cross-functional teams to execute multi-channel creative production, ensuring consistent brand messaging across TV, radio, print, email, and digital.
- Directed comprehensive media planning, buying strategies, and execution while cultivating strategic agency relationships to maximize lead generation.
- Enhanced media buying effectiveness by systematically testing emerging ad networks, demand-side platforms, content distribution channels, and social media platforms.
- Conducted extensive creative performance analysis, leveraging media mix modeling and A/B testing methodologies for optimization.
Director of Marketing Communications
Time Warner Cable (merged with Spectrum Net JSC)
- Achieved 33% YoY growth by developing targeted marketing strategies across 25 designated market areas, including radio and TV production, scriptwriting, and mixed media solutions.
- Created the award-winning I Am Time Warner Cable testimonial campaign, encompassing social media, case studies, whitepapers, and a content strategy roadmap, which became a company-wide best practice.
- Managed TV filming and pre- and post-production for promotional content and customer testimonials, ensuring high-quality output.
- Produced comprehensive marketing content, including TV commercials, radio spots, print ads, email, and website content, overseeing the creative production process from concept to execution.
- Managed media performance across multiple channels to meet sales targets, including call center, eCommerce, and online chat. Synchronized offline and online media using ROI analysis.
- Leveraged Media Mix modeling to optimize media performance and drive increased qualified lead volume through data-driven decision-making.
- Managed comprehensive media buying, planning, and execution initiatives while conducting in-depth performance analysis across multiple channels, including digital, traditional, print, out-of-home, and email campaigns.
High-speed Online Product Marketing Manager, B2C & B2B
Time Warner Cable (merged with Spectrum Net JSC)
- Developed and implemented marketing plans to increase call volume and market penetration in San Diego markets. Created campaigns using customer segmentation and persona attributes while factoring in the competitive landscape and customer base.
- Launched residential and business phone products, overseeing beta testing and project management. Oversaw timelines and deliverables and served as the project owner, ensuring smooth and timely product releases.
- Increased revenue growth units and achieved 10% digital phone market penetration in three months by collaborating with sales and engineering teams to create the FAQ Talk Track to overcome customer objections.
- Achieved $36,000 in monthly new sales and $500,000 in total contract value after launching an employee referral program that increased sales and became the top revenue-generating campaign in San Diego.
Project History
Integrated Media Campaign | Business by the Numbers
https://stevieawards.com/search-past-winners-and-finalists?site_type=&year=2016&company_name=Time+Warner+Cable+&award=&nomination_title=&country=&category_group=&state=&category=&city=&submitted_by=&industry=&items_per_page=10Established the blueprint and strategy for an omnichannel campaign for Time Warner Cable Business Class, which won the Stevie, Reggie, Telly Hermes Creative, and 2016 BMA B2 Marketing Campaign of the Year.
TWCBC.com | Enterprise Website Redesign & Launch
Contributed to the successful launch of an enterprise corporate website, including the redesign, new content strategy, user buy flow, and analytics platform—boosting conversion rates by 62%.
Employee Referral Program | Sales Lead Generation
Created an employee referral program that became one of the leading revenue drivers in the San Diego market, achieving $26,000 in monthly new sales and a total contract value of $500,000.
The program rapidly became a significant lead generation channel, eagerly adopted by employees. Each converted and closed sale earned employees a $100 Amazon gift certificate. Additionally, quarterly grand drawings were held, offering prizes such as a trip to Hawaii. We also created engaging posters and flyers to promote the program, making the initiative fun and exciting for all participants.
Lead Generation | Integrated Campaign
http://stevieawards.com/search-past-winners-and-finalists?site_type=&year=2016&company_name=Time+Warner+Cable+&award=&nomination_title=&country=&category_group=&state=&category=&city=&submitted_by=&industry=&items_per_page=10Established the blueprint and strategy for an omnichannel campaign for Time Warner Cable Business Class, which won a 2016 Gold Stevie Award for its innovative use of customer testimonials.
Education
Master's Degree in Information Systems
Webster University - Webster Groves, MO, USA
Bachelor's Degree in Mass Communications
The University of Texas at El Paso - El Paso, TX, USA
Certifications
Artificial Intelligence: Implications for Business Strategy
MIT Sloan School of Management
Skills
Core
Search Engine Marketing (SEM), Lead Generation, Online Marketing, Content Marketing Strategy, Omnichannel Marketing, Public Relations (PR), Writing & Editing, TV Advertising, Search Engine Optimization (SEO), Display Advertising, Media Buying, Marketing Budgeting, Return on Ad Spend (ROAS), Marketing Analytics, Social Media Content, A/B Testing, Pay-per-Click (PPC), Print Advertising, Marketing Mix, Product Marketing, Customer Segmentation, Marketing Research & Analysis, Ad Campaigns, Copywriting, Conversion Rate Optimization (CRO), Content Marketing, Go-to-market Strategy, Email Marketing, Digital Marketing, Performance Marketing, Affiliate Marketing, Influencer Marketing, Customer Success, Marketing Communications (MarCom), Marketing, Digital Marketing Strategy, Paid Advertising, Google Ads, Funnel Marketing, Email Campaigns, Marketing Campaigns, Content Strategy, Social Media Marketing (SMM), Marketing Strategy, Brand Marketing, Content Creation, Social Media Management, Channel Strategy, Marketing Operations, SEO Marketing, App Store Marketing, Marketing Budget Management, Landing Pages, Inbound Marketing, Branding, Funnel Optimization, Social Media, B2C Marketing, Audience Targeting, Google Paid Ads, Keyword Research, Marketing Leadership, Social Media Advertising, Google SEO, App Store Optimization (ASO), Email Marketing Automation, Email Automation, Marketing Automation, AI Marketing, Social Media Design, Sales
Platforms & Tools
CRM Systems, Google Analytics
Business Models
Business to Government (B2G), B2B, Business to Business (B2B), SaaS, Software as a Service (SaaS), SaaS Product Marketing
Technical
SQL, HTML
Other
B2B Marketing, Media Planning, Project Management, Budgeting, Journalism, Advertising, Article Writing, Radio Advertising, Agency Relationship Management (ARM), B2B Lead Generation, Data Science, Marketing ROI Optimization, Cost-per-Click (CPC), Cost-per-Thousand (CPM), Email Content, Web Content, Landing Page Design, Landing Page Optimization, Product Lifecycle Management (PLM), Product Launch, Customer Retention, Direct Mail, Print Media, Brand Awareness, Personalization, Buyer Personas, Promotion Pricing, Competitive Pricing, Competitive Analysis, Integrated Marketing, Sales Funnel, Revenue Strategy, Sales & Channel Enablement, Pitch Decks, Digital Agencies, Team Management, Customer Acquisition, Affiliate Management, Affiliate Programs, Partnerships, Partnership Marketing, Integrated Acquisition Campaign, Communication, Paid Acquisition, Demand Generation, User Personas, Creative Testing, Roadmaps, Key Performance Indicators (KPIs), Blogs, Creative Strategy, Team Leadership, Remarketing, Marketing Mix Modeling, Content Writing, Data Analysis, Growth Marketing, Growth Marketing Product Manager, Web Design, Copy Editing, Paid Search, Marketing Management, Offline Marketing, Microsoft Excel, Vendor Management, Growth Strategy, Campaign Analysis, Data Analytics (Marketing), Dashboards, ROI, Customer Research, Event Marketing, Marketing Program Management, Marketing Programs, Event Management, Jira, Partnership Management, B2B Partnerships, Confluence, Startups, Lifecycle Marketing, Paid Media, Customer Journeys, Strategy, Database Design, Technical Writing, SEO Copywriting, P&L Management, Churn Analysis, Net Promoter Score (NPS), eCommerce, Salesforce, Slack, Zoom, RFPs, Apps, User Interface (UI), Monetization, Mobile Apps, Database Marketing, Marketing Cloud, Agile Project Management, Meta Ads, Operations Research, Security, Project Lifecycle, Resource Management, Press Releases, Media Mix Modeling, Production, TV Production, Radio Production, Post-production, Re-targeting, Employee Experience, Printing, Big Data, Large Language Models (LLMs)
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