Alex Covic

Alex Covic

Belgrade, Serbia
Member since July 9, 2019
Alex is a business focused, customer centric entrepreneur and product manager with over a decade of experience building and scaling international companies, running startup accelerators, and launching new products for traditional organizations. He specializes in early-stage product innovation and brings value through evidence based product development. Background in Startups, AdTech, TelCo, Mobile payments, eCommerce, consumer apps, B2B.
Alex is now available for hire
Project Highlights
  • Redefined the ideal customer and the value proposition of an existing product, increasing KPIs by over 200%.
  • Led design and dev of a tool that radically improves the process of gathering, processing, and publishing data on water use.
  • Consulted a 10,000+ member organization through digital transformation & built 10+ web & mobile products in the process.
Expertise
Education
Employment
  • Product Development Consultant
    2018 - PRESENT
    untangle digital
    • untangle is a product development consultancy that develops and manages digital products and services for entrepreneurs, intrapreneurs and investors.
    • Conducted market and user research, customer discovery and interviews to discover opportunities for innovation and growth. Designed and facilitated ideation workshops and created and executed product development and go to market strategy.
    • Hired and led remote distributed and in-house Agile product development teams (developers, designers, marketers) for client's products.
    • Served as the product owner and manager in charge of wireframing, user stories & backlog. Responsible for on time and budget delivery of projects.
    • Client list includes startups like Scratchy.com, Piggybox.io, Taboozapp.com, Evoality.com and corporations like the Societe Generale Bank and wbcsd.org.
  • Founder and Chief Product Officer
    2015 - 2019
    Probe & Query
    • Founded a boutique web and mobile design and development agency and grew it from 0 to 15 employees in less than 18 months.
    • Formed and led several in-house and distributed multidisciplinary, agile teams of designers and developers.
    • Served as the chief product officer on products for clients like the World Health Organisation, The International Water Association, and De Watergroep.
  • Program Manager
    2014 - 2016
    ICT Hub
    • Created and delivered ICT Hub's first startup education and acceleration programs.
    • Helped launch 50 startups through 2 batches of the program.
    • Worked with over 1,000 entrepreneurs to develop and improve their value proposition, business model, and product development plans.
  • Program Director
    2013 - 2014
    SEE ICT
    • Co-created the curriculum and lead batches 2 and 3 of Startit Accelerator, the very first startup accelerator in Serbia.
    • Focused on discovery, product development and fundraising, defining the value proposition and the business model, MVP development and validation.
    • The teams that went through the program went on to raise over $5 million in investments and $20 million in revenue since.
    • Accelerator alumni include https://farmia.com/, Drytools (merged with https://alchemy.cloud/) and http://fishingbooker.com/.
  • Lean Startup Customer Development Specialist
    2013 - 2013
    Endava
    • Consulted the company on Lean Startup and Agile approaches.
    • Established procedures set up to foster innovation inside the company.
    • Interviewed internal and external stakeholders to recognize opportunities for innovation.
    • Helped establish the company's Internal Innovation Pipeline, a web tool and a structured process for collecting and validating ideas for new products and services using Lean Startup and customer development approaches.
  • Growth Manager
    2012 - 2013
    M San Group
    • Completely overhauled the growth and acquisition strategy for the leading eCommerce platform in southeast Europe.
    • Increased the number of buyers by 240%.
    • Lowered CAC by 40%.
    • Increased revenue by 60%.
  • Founder
    2009 - 2011
    PopBox
    • Headed all marketing and business development related processes - including initial conception, product development, team management, sales, and marketing - in Serbia's first in-text advertising startup.
    • Fully bootstrapped, built, and launched the product and closed several major local and regional publishers and advertisers.
  • Expansion Manager
    2009 - 2010
    Fortumo
    • Led Fortumo's expansion to several countries in Eastern, South Eastern, and Central Europe.
    • Conducted market and legislation research, service localization, negotiations with infrastructure providers and other key figures in the respective markets.
    • Managed all Fortumo's marketing activities in Southeastern and Central European markets, and took part in Fortumo's global marketing efforts.
  • Country Manager
    2008 - 2008
    Fortumo
    • Established, developed, and managed Fortumo's market entry and presence in Serbia.
    • Conducted market research, service and content localization, user acquisition, PR, marketing, and customer relations.
    • Developed a hugely successful affiliate program that was later expanded globally.
Project History
  • Scratchy
    Redefined the ideal customer and the value proposition of an existing product, increasing KPIs by over 200%.

    Scratchy is the scratch card game that lets you play for real prizes from the brands you love.

    At the same time, Scratchy is a powerful business intelligence tool that translates in-game interactions into customer insights for brands and retailers.

    Brought in as a product consultant for an existing product - which at the time had 2.1 and 2.4 stars on App and Play Stores respectively.

    Conducted ethnographic user research and to understand the users' needs, pain points and expectations. Translated the findings into a new value proposition and product strategy, and defined user stories, development goals, and a product roadmap.

    Led the multidisciplinary product development team through several product increments, resulting in an increase of usage metric KPIs (sessions and interactions per user, time in-app, etc.) by over 200%.

  • Tabooz
    Formed and led a distributed product development team to successfully launch an MVP. Pivoted to a more profitable market.

    Tabooz is a safe digital space designed to foster mental health, identity, well-being and confidence in youth by addressing cultural, social and systemic taboos.

    It's also a content platform that offers entertainment, storytelling, resources, information, and access to local support and helplines.

    As a product consultant, I've formed and led an agile, distributed product development team through several product iterations, conducted customer discovery interviews to gain insights used to shape the product and served as a touchpoint between the customer, the product team and various stakeholders.

    The product had a limited launch at Ryerson University in Toronto, Canada.

    The learnings gained from the MVP launch and customer discovery resulted in a pivot and product being rebranded as Evoality - the personal evolution tool for businesses to provide employees with the knowledge, information, and resources to support diversity, inclusion, equality, and wellbeing.

  • Water Statistics Platform
    Led design and dev of a tool that radically improves the process of gathering, processing, and publishing data on water use.

    Every two years, The International Water Association
    collects data on water consumption from 200 cities and
    prepares a comprehensive report on the water industry.

    This took a lot of work using spreadsheets and email.

    My team was brought to design and develop a solution that would make this process easier, faster, and less effort and resource-intensive.

    I've started by analyzing the data to and interviewing dozens of water industry researchers to understand their process and the issues that we're facing.

    The effort resulted in waterstatistics.org - a data visualization platform that streamlines gathering, processing and publishing data on water from 39 countries and 198 cities - and speeds up this process from two years to two hours.

    WaterStatistic.org makes information on the global water consumption public and easily accessible. This helps the industry and government make better decisions while keeping the public informed.

    Best part? Instead of waiting two years for the data to be gathered and processed and the report to get published, new data now becomes live almost in real-time.

  • IWA Learn Platform
    Led product design and development of IWA Learn, a leading professional development platform in the water sector.

    The International Water Association is a global non-profit organization and knowledge hub for the water sector. As the product and innovation consultant for The IWA, Alex was asked to help the organization's learning and capacity development department plan and execute the design and development of IWA Learn, a leading professional development platform for the water sector.

    His responsibilities included user research and discovery to define the feature set, MVP backlog, and roadmap planning, as well as sourcing, hiring, and leading the design and development team that executed the project.

    Today IWA Learn hosts over a hundred free and premium online and onsite professional development and learning opportunities and serves over 40,000 users every month.

  • The Source Water Magazine
    Led the team that developed the web and mobile mag. Executed the growth strategy that resulted in 12k signups in 3 months.

    The Source Water Magazine was a leading publication for water professionals that’s distributed to the members of The International Water Association as one of the membership benefits.

    As the part of the organization’s digital transformation efforts i’ve consulted on, I’ve formed and led the team that developed the iOS, Android and web versions of the magazine and integrated it with other IWA’s digital assets (membership community portal, main website, etc).

    Further, i’ve led the launch of the magazine and created and executed the growth strategy that resulted in 12,000 signups in 3 months and created a stable readership base that’s highly valuable for advertisers in the water sector.

  • The International Water Association
    Consulted a 10,000+ member organization through digital transformation & built 10+ web & mobile products in the process.

    Alex was a product and digital transformation consultant for The International Water Association, a 10,000+ member strong traditional organization in the water sector.

    During this time, he helped create and executed much of the strategy that completely overhauled many processes inside the organization, re-vamped and modernized their core offering and created 10+ web and mobile products in the process. He also helped the organization diversify and open new revenue streams based on those products.

    Highlights include:

    — Helping The IWA transform their main offering and revenue source (yearly membership packages) to a SaaS product (https://iwa-connect.org/).

    — IWA Learn, a professional development marketplace for the water sector that enables the organization to publish premium and free, online and offline educational programs.

    — IWA Events, a web portal that lists and showcases best events in the sector,

    — The Source Water Magazine, a web and mobile mag for the water sector

Education
  • Progress towards a degree in Business Informatics and eBusiness
    2004 - 2006
    Belgrade Business Academy for Applied Studies - Belgrade, Serbia
  • Progress towards a degree in Psychology
    2000 - 2003
    University of Belgrade, Faculty of Psychology - Belgrade, Serbia

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