Alvin is available for hire

Alvin Wong

Verified Expert in Product Management

Product Manager

Singapore, Singapore

Toptal member since October 29, 2021

Expertise

Product Owners Agile Product Management

Bio

Alvin is a product manager with 10+ years of experience delivering customer-centric business solutions. He has a proven track record in leading cross-functional teams and tech pods to bring operational and technical solutions to the market. Alvin's professional and academic background spans financial institutions and energy companies in Canada and the US, where he applied his deep product knowledge.

Project Highlights

Product Analytics for Reddit

Conducted deep dives and established an analytical framework on moderator safety that measured the efficacy of products, defined success metrics, and informed requirements of features and strategic roadmap.

Expertise

Analytics
B2C
Loyalty Programs
Platform Design
Platforms
Product Management
Rewards Programs
Strategy

Work Experience

Product Manager

2016 - 2021

Capital One Financial

Defined and gained alignment across internal customers on target state architecture for rewards loyalty platform supporting over 40 million customers across branded card and partnership business.
Led the development of differentiated rewards capability extensible for unlocking promotional offers to drive accounts level by 20%.
Acted as the product lead for three Agile tech teams to deliver real-time streaming of rewards points through the bank AWS application and external facing APIs.
Governed intake process of horizontal intent across the enterprise, including the card, small business, partnerships, and bank rewards.
Managed the Costco loyalty annual cashback coupon experience for over two million cashback rewards members; drove the customer engagement and traffic to Costco warehouses.
Delivered rewards servicing through the digital online banking platform and agent servicing tools to optimize holistic rewards of cashback program.

Business Analyst

2012 - 2018

Capital One Canada

Launched the NPS analysis framework to align profitability and customer decisions while designing the voice of the customer roadmap.
Led the development of the first reactive credit line management program for driving customer advocacy and program profitability; gained modeling experience with SQL and SAS.
Developed the consumer behavior end-state economics framework to upscale the strategy.
Led the interchange regulation response in renegotiating a contract with the MasterCard network.

Analyst

2010 - 2012

Enbridge Gas

Attested the results across energy conservation programs through analytics to substantiate ratepayer-funded program with Ontario Energy Board successfully enabling a renewal of annual funding.
Resolved the audit risks within strict timelines throughout the annual audit process by liaising with cross-functional teams to gather evidence for comprehensive analysis.
Developed the individual A/B tests to size energy-saving opportunities.

Project History

Promotional Earn Capability for Loyalty Platform

Set the product vision for promotional earn capability and attained buy-in across business, product, and tech leaders, bringing to market the ability for incremental earn on the Capital One travel portal.

The company's loyalty platform serves various internal products such as Venture, Quicksilver, Walmart, and Canada Card. Therefore, the platform needed to be extensible for multiple new product lines and integrated externally with APIs with partners like Walmart and Hopper.

Product Analytics for Reddit

There are segments of highly visible users among the Reddit members that receive an excessive amount of hate (e.g., users of call-out spaces, administrators, moderators, controversial communities, historically marginalized groups, etc.) The Safety Community team is focused on building tools to support these users and minimize negative experiences, which can be difficult to quantify. My role was to stand up the analytics to inform the prioritization and requirements, support the definition of the north star, and unify product features with horizontal teams.

Education

2010 - 2010

International Exchange in Business Administration

University of Bath - Bath, England, United Kingdom

2009 - 2010

Master's Degree in International Business

Queen's University - Kingston, Ontario, Canada

2005 - 2009

Bachelor's Degree in Business Administration

Queen's University - Kingston, Ontario, Canada

Certifications

JUNE 2016 - PRESENT

Product Management

BrainStation

Skills

Tools

Jira, Slack, Zoom, Atlassian Suite, Confluence, Atlassian, Git

Paradigms

Scrum, B2C, Agile, Requirements Analysis, Agile Product Management

Other

Analytics, Strategy, Business, Rewards Programs, Loyalty Programs, Product Management, Business Analysis, Product Strategy, Google, Underwriting, Modeling, Platforms, Microsoft, Scaled Agile Framework (SAFe), Loyalty Management, Product Roadmaps, IT Business Analysis, Backlog Grooming, Fintech, User Stories, Feature Roadmaps, Backlog Management, Product Discovery, Feature Backlog Prioritization, Product Owner, Discovery Workshops, SQL, International Commerce, APIs, MongoDB, Cassandra, Platform Design, Amazon Elastic MapReduce (EMR), Macros, Google BigQuery, Technical Product Management, System Requirements, Technical Business Analysis, Management

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