Craig Hatting, Product Manager in Cape Town, Western Cape, South Africa
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Craig Hatting

Verified Expert  in Product Management

Product Manager

Location
Cape Town, Western Cape, South Africa
Toptal Member Since
June 19, 2019

Craig's degree and background in software development and information systems gave him the context he needed to successfully run projects and deliver great products. He thrives on articulating concepts, processes, and patterns in a way that makes sense to the audience. He is dynamic, highly motivated, and takes great pride in doing what he does.

Project Highlights

Video On Demand with Digital Rights Management
Led the mobile application team implementing VOD playback with DRM in native mobile applications.
Multi-Sports Media Application
Led mobile application and services team launching two versions of the live sports platform.
Retail Rewards Mobile Application
Led the mobile application development team for rewards application of an international retail company.

Expertise

Work Experience

Software Development Manager

2022 - PRESENT
Amazon Web Services (AWS)
  • Set up a new high-volume data management team to facilitate continuous publishing.
  • Ran customer-facing service team with high-impact APIs at low latency and high volume.
  • Defined and implemented server-level capacity optimization.

Product Owner

2017 - 2022
Derivco
  • Streamlined the chaotic stakeholder engagement across multiple countries and time zones.
  • Ran projects to remove legacy systems or upgrade them with backward compatibility.
  • Baselined production environments for consistent deployment and product versioning.
  • Improved maintenance and development workflows of software systems and integrations.
  • Introduced code management processes and workflows.

Technical Project Manager

2013 - 2017
Immedia
  • Co-ordinated multiple projects throughout the studio as a program manager to diverse outcomes ranging from design, web projects, mobile development as well as API development, and infrastructure setup and monitoring.
  • Personally managed key client accounts with SARU (South African Rugby Union), FMI, and DUT (Durban University of Technology). Acted as the technical liaison on key client accounts like SuperSport, DStv (Multichoice), Samsung, and Thrifty Car Rental.
  • Assessed and assisted with client requirements (or perceived requirements) and defined the actual requirements. Clarified the associated business rule as a business analyst.
  • Owned all the technical communications with prospective customers as the pre-sales engineer, including demonstrations, design mockups, or tests of our product with their branding as well as proof of concept instances.
  • Managed team members' performance and output for end-to-end delivery, from service developers to front-end (mobile and web), as well as designers for UI/UX and marketing.

Product Owner

2013 - 2017
immedia
  • Developed pricing models for a SaaS product which was consumed through our mobile app.
  • Did A/B testing with end users of sports video streaming application.
  • Ran mobile application development teams.
  • Compiled user stories for client products.
  • Oversaw designs for mobile applications' UI/UX.

Video On Demand with Digital Rights Management

Led the mobile application team implementing VOD playback with DRM in native mobile applications.

The team developed native mobile applications on iOS, Android, and Windows Mobile for an international broadcaster. DRM licenses were a key factor in the project's success. At the time, this application was a pioneer in the international market.

Multi-Sports Media Application

Led mobile application and services team launching two versions of the live sports platform.

Worked with an international sports media team on their mobile app from UI/UX to back end for two versions with VOD being a predominant feature. Features of the application included live streaming, video highlights, live scores, results, fixtures/schedules. The service layer was focused on data ingestion, distribution, and delivery.

Retail Rewards Mobile Application

https://www.spar.co.za/SPAR-Rewards

Led the mobile application development team for rewards application of an international retail company.

The app was designed for browsing and redeeming rewards. Rewards are electronic product coupons designed to help customers save money. This product was built to integrate into their POS system where rewards could be redeemed.

White-Label Media Application with SaaS Engagement Tool

https://www.fabrik.cloud/

Led team that designed and developed the first iteration of this cloud-based platform with white-label mobile apps.

The “white-label” app offers a compelling service point to share content and conversation. Rich native functionality supported across Android, iOS, Tizen, and Universal Windows Platform.

Real-time, consolidated inbound and outbound messaging.
Integration of message sources including SMS and across the social platforms.
1999 - 2002

Bachelor's Degree in Computer Science

Rhodes University - Grahamstown, South Africa

FEBRUARY 2021 - PRESENT

AIPMM Certified Product Manager

Association of International Product Marketing & Management

SEPTEMBER 2019 - SEPTEMBER 2021

Advanced Certified Scrum Product Owner (A-CSPO)

Scrum Alliance

OCTOBER 2017 - OCTOBER 2019

Certified Scrum Product Owner (CSPO)

Scrum Alliance

OCTOBER 2015 - PRESENT

Project Management Professional (PMP)

Technology Institute

SEPTEMBER 2002 - PRESENT

TEFL

HESS Language Schools

Tools

Confluence, Jira, Atlassian Suite, Trello, Slack, Roadmunk, RabbitMQ, Kibana, Grafana

Paradigms

Agile Product Management, Scrum, DevOps, Kanban, Agile

Platforms

Azure

Industry Expertise

Sports, Casinos & Gaming, Film & Television, Radio

Other

Certified Scrum Product Owner (CSPO), Product Ownership, Product Roadmaps, Product Management, Business Analysis, Requirements, Product Strategy, Go-to-market Plans, User Research, Business Models, Product Design, Product Marketing, Product Frameworks, Innovation, Product Discovery, Product Owner, Manufacturing Product Manager, Cloud, Software Development Management, Gaming, Microsoft Teams, Technical Project Management, Project Planning, Stakeholder Management, Agile Practices, Analysis, UX Analysis, User Interface (UI), Service, Monitoring, iOS App Design, Xamarin, .NET, HTML5, Wireframe to Product, Technical Product Management, Streaming, Agile Product Delivery, Marketing Strategy, Product Development, Pricing Strategy, Market Entry, Competitive Strategy, Market Research, Backlog Grooming, Android, iOS, Media, Video Streaming, Video on Demand (VOD), WordPress, Windows, Digital Strategy, Retail & Wholesale, Education, Amazon Web Services (AWS), Quip, Team Leadership, Development, Customer Success, Contract, Outsourcing, Remote Team Leadership, Compliance, Software Development, Information Systems, Computer Science, Mobile Apps

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