Craig Hatting
Verified Expert in Product Management
Product Manager
Cape Town, Western Cape, South Africa
Toptal member since June 19, 2019
Craig's degree and background in software development and information systems gave him the context he needed to successfully run projects and deliver great products. He thrives on articulating concepts, processes, and patterns in a way that makes sense to the audience. He is dynamic, highly motivated, and takes great pride in doing what he does.
Project Highlights
Expertise
- Atlassian Suite
- Product Ownership
- Product Roadmaps
- Software Development Management
- Stakeholder Management
- Technical Project Management
- Video on Demand (VOD)
Work Experience
Software Development Manager
Amazon Web Services (AWS)
- Set up a new high-volume data management team to facilitate continuous publishing.
- Ran customer-facing service team with high-impact APIs at low latency and high volume.
- Defined and implemented server-level capacity optimization.
Product Owner
Derivco
- Streamlined the chaotic stakeholder engagement across multiple countries and time zones.
- Ran projects to remove legacy systems or upgrade them with backward compatibility.
- Baselined production environments for consistent deployment and product versioning.
- Improved maintenance and development workflows of software systems and integrations.
- Introduced code management processes and workflows.
Technical Project Manager
Immedia
- Co-ordinated multiple projects throughout the studio as a program manager to diverse outcomes ranging from design, web projects, mobile development as well as API development, and infrastructure setup and monitoring.
- Personally managed key client accounts with SARU (South African Rugby Union), FMI, and DUT (Durban University of Technology). Acted as the technical liaison on key client accounts like SuperSport, DStv (Multichoice), Samsung, and Thrifty Car Rental.
- Assessed and assisted with client requirements (or perceived requirements) and defined the actual requirements. Clarified the associated business rule as a business analyst.
- Owned all the technical communications with prospective customers as the pre-sales engineer, including demonstrations, design mockups, or tests of our product with their branding as well as proof of concept instances.
- Managed team members' performance and output for end-to-end delivery, from service developers to front-end (mobile and web), as well as designers for UI/UX and marketing.
Product Owner
immedia
- Developed pricing models for a SaaS product which was consumed through our mobile app.
- Did A/B testing with end users of sports video streaming application.
- Ran mobile application development teams.
- Compiled user stories for client products.
- Oversaw designs for mobile applications' UI/UX.
Project History
Video On Demand with Digital Rights Management
Led the mobile application team implementing VOD playback with DRM in native mobile applications.
Multi-Sports Media Application
Led mobile application and services team launching two versions of the live sports platform.
Retail Rewards Mobile Application
https://www.spar.co.za/SPAR-RewardsLed the mobile application development team for rewards application of an international retail company.
White-Label Media Application with SaaS Engagement Tool
https://www.fabrik.cloud/Led team that designed and developed the first iteration of this cloud-based platform with white-label mobile apps.
Real-time, consolidated inbound and outbound messaging.
Integration of message sources including SMS and across the social platforms.
Education
Bachelor's Degree in Computer Science
Rhodes University - Grahamstown, South Africa
Certifications
AIPMM Certified Product Manager
Association of International Product Marketing & Management
Advanced Certified Scrum Product Owner (A-CSPO)
Scrum Alliance
Certified Scrum Product Owner (CSPO)
Scrum Alliance
Project Management Professional (PMP)
Technology Institute
TEFL
HESS Language Schools
Skills
Tools
Confluence, Jira, Atlassian Suite, Trello, Slack, Roadmunk, RabbitMQ, Kibana, Grafana
Paradigms
Agile Product Management, Scrum, DevOps, Kanban, Agile
Industry Expertise
Sports, Casinos & Gaming, Film & Television, Radio
Platforms
Azure
Other
Certified Scrum Product Owner (CSPO), Product Ownership, Product Roadmaps, Product Management, Business Analysis, Requirements, Product Strategy, Go-to-market Plans, User Research, Business Models, Product Design, Product Marketing, Product Frameworks, Innovation, Product Discovery, Product Owner, Manufacturing Product Manager, Cloud, Software Development Management, Gaming, Microsoft Teams, Technical Project Management, Project Planning, Stakeholder Management, Agile Practices, Analysis, UX Analysis, User Interface (UI), Service, Monitoring, iOS App Design, Xamarin, .NET, HTML5, Wireframe to Product, Technical Product Management, Streaming, Agile Product Delivery, Marketing Strategy, Product Development, Pricing Strategy, Market Entry, Competitive Strategy, Market Research, Backlog Grooming, Android, iOS, Media, Video Streaming, Video on Demand (VOD), WordPress, Windows, Digital Strategy, Retail & Wholesale, Education, Amazon Web Services (AWS), Quip, Team Leadership, Development, Customer Success, Contract, Outsourcing, Remote Team Leadership, Compliance, Software Development, Information Systems, Computer Science, Mobile Apps
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