Strategy, Growth, and Transformation Coach
2021 - PRESENTIndependent Consultant and Strategy Advisor- Coached senior executives and high-performing teams to develop growth, innovation, and transformation skills. Brought innovation culture, strategic thinking, customer centricity, growth mindset, executive presence, and stakeholder management.
- Developed tools, frameworks, and processes to institutionalize strategy, innovation, product management, and growth. Did business building, spotting emerging trends, stress testing ideas, ideation, research, market analysis, and innovating concepts.
- Crafted growth, innovation, and transformation strategies validating problem statements vetting business ideas, empathy interviews, and market research. Created market fit analysis, segmentation, and business model canvas.
- Inspired, motivated, and guided leaders to develop strategy, vision, roadmaps, solutions, positioning, go-to-market pitch presentation, mock pitches, messaging, storyboarding value proposition, costing and pricing, and ROI analysis.
- Developed strategy, frameworks, business model canvas, PR FAQ, innovation funnels, stage gates, evaluation frameworks, research methods, interview techniques, design thinking, concept screening, SWOT, change impact, digital transformation, and more.
- Mentored startup and product teams across geographies and industries. Advised on product lifecycle, including concept definition, market validation, roadmap, MVP and whole product, commercialization, positioning, and go-to-market.
Executive Leader | Growth, Product Management, Digital, and CX
2020 - PRESENTIndependent Consultant and Strategy Advisory- Crafted strategies (business, product, go-to-market, and growth), vision, roadmaps, design, product portfolio management, digital and CX strategy, and implementation plans. Project and program management.
- Developed products and service portfolio. Managed product lifecycle, research, strategy, roadmap, market-fit, pricing, design, journey maps, UX, CX, MVP, features, epics, and backlogs. Handled customer and stakeholder interviews, analysis, PRDs, etc.
- Implemented product growth strategies, marketing tactics, revenue, strategy (go-to-market), marketing plans, product positioning, storyboarding, marketing campaigns, lead generation, branding, repositioning, pitches, sales and marketing, and presales.
- Acted as a strategist, mentor, and advisor to startups and businesses, like private equity firms, technology consulting, eCommerce, telemedicine, data science product, healthtech, healthcare product, retail firms, HR, tech startups, etc.
- Devised innovation strategies, harnessing emerging tech, innovation framework, culture, and coaching. Also contributed to innovation playbook, ideation, hypothesis testing, breaking down complexity, simplifying concepts, and commercialization.
- Worked on business, technology, product, strategy, and consulting. Did research, discovery, ideations, interviews, due diligence, assessments, as-is analysis, transformation, optimization, future roadmaps analytics, and recommendations.
- Conducted RFP and RFI responses, solutions development, pricing, staffing, governance, operations models, customer presentations, storyboards, pitch decks, sales scripts, and battle cards for CXOs and senior stakeholder briefings and reports.
- Established business units, practices, and CoEs for innovation, products, digital, QA, AI, CX, process, RPA, and more, including service portfolio and offerings, sales, presales, account management, and marketing, consulting, advisory, and solutions.
- Led cross-functional distributed teams consisting of technical engineering, design, development, marketing, and sales, using Agile and Kanban processes and methodologies and executive stakeholder management governance, metrics, KPIs, and reports.
- Handled product management and product lifecycle, including research, ideation, hypothesis testing, design, engineering, branding, positioning, go-to-market, product features and catalogs, customer stories, explainer videos, microsites, and websites.
Digital Product Strategist for a Private Equity
2020 - 2020Independent Consultant and Strategy Advisor- Created a digital strategy to enable virtual care, telemedicine, e-pharmacy, mental health, and other care areas.
- Identified digital debt and current state evaluation, created a digital capability canvas, made recommendations, and built an enterprise digital strategy future state model.
- Developed customized digital scenarios that will enable partnerships and acquisitions. Fostered digital capabilities to create new revenue opportunities and enhance direct to consumer (D2C) and various levels of B2B services.
- Leveraged next-generation digital technologies for a healthcare-digital strategy, including customer experience transformation, bots, AI, ML, data, API and microservices, AR/VR, Blockchain, IoMT (internet of medical things), automation, and RPA.
- Created a digital journey, built a detailed roadmap, made recommendations, and designed an implementation plan.
Managing Director
2019 - 2020State Street Corporation- Oversaw a large-scale transformation program and was responsible for program management and quality engineering of complex, large-scale, strategic banking initiatives, spanning multiple geographies, business units, and applications.
- Led and coached multi-domain, cross-functional, and globally distributed teams in an industrial scaled Agile and Kanban environment while driving quality, automation, performance, and security.
- Managed stakeholder relations with executive leadership, business, IT leadership, and cross-department stakeholders, implementing innovative processes, frameworks, and operating metrics.
- Drove strategic decisions, coached new leaders, established OKRs and metrics, strategized budgets and sourcing models, and vendor strategies.
- Delivered business value and cost avoidance, optimization, automation, and savings by assuring quality and velocity.
- Developed detailed plans, specifications, and operating processes and frameworks.
- Led multiple globally distributed, Agile, and Kanban teams.
- Conducted performance reviews, career planning, training and compensation, and bonus frameworks.
Global Head of Product Management and Digital Assurance
2015 - 2019Hexaware Technologies, Inc.- Set up the product management group across geographies, business verticals, and technology functions. Designed productization philosophy, methodology, and toolkits. Developed detailed market research, product roadmaps, MVP, and specifications.
- Established product innovation incubator, entrepreneurial culture. Managed funding, investment strategies, moonshots, hypergrowth ideas harnessing innovating and emerging technologies, including RPA, DLT, AI, CXT, data sciences, cloud, and more.
- Led startup and product teams, mentored cross-functional resources, implemented gamification, rewards, and recognition. Developed product lifecycle, including research, prototyping, stress testing, ideation, commercialization, launch, and go-to-market strategies.
- Launched newer digital products and services, responsible for the growth of services and products, including customer experience transformation, AI- and ML-driven automation, and analytics.
- Led quality assurance and testing business, next-generation agile digital assurance. Introduced newer offerings with agile, CI/CT and DevOps, AI and bots-driven automation, usability, user experience, and multichannel testing. Partnerships, alliances.
- Modernized testing skills with SDETS and partnership for cloud-based infrastructure and labs, including synthetic data management.
- Guided complete corporate redesign, branding, and marketing.
- Led business unit, developed business strategy, and about 100 million new customer acquisition, and growth in existing customer accounts. Managed CXO relationships, driving growth strategies, operational strategies, and people strategies.
- Oversaw complete rebranding of corporate websites, content, messaging, flow, site structure, interactive chats, and case studies. Crafted new pitch decks, microsites, campaign landing pages, including pitch, message, content, user flows, and more.
- Developed a new business unit strategy for solutions and product marketing, including account-based marketing, direct marketing, campaigns, channels, partners, and vendors.
Vice President Digital and Quality Engineering
2014 - 2015NIIT Technologies, Inc.- Led the digital practice and conceptualized and created the full stack of next-generation digital services portfolio, including mobility, analytics, UI/UX, and CX.
- Developed differentiating value propositions, go-to-market strategies, and partner ecosystems.
- Served as a trusted advisor and empowered Fortune 1000 customers to transform their business and gain market share through productized digital solutions, including analytics, mobility, user experience. and social media solutions.
- Enabled next-generation quality engineering and testing expertise for the digital age.
- Accelerated business agility, ensured seamless business orchestrations, and reduced operations cost by harnessing lean QA CoEs, testing as-a-service models, and innovative automation accelerators.
- Grew the digital practice portfolio to $25 million in annual growth from the ground up.
- Led the quality engineering business unit for the Americas and delivered $40 million in annual growth.
- Marketing strategy and partnerships. Including account-based marketing. Collaboration with corporate marketing, partners, technical, inside sales, channels, and field sales team. Drive marketing plans, campaigns, outreach, inbound, outbound.
- Strategic account management, managing stakeholder relationships, account growth strategies, and customer success.
Senior Director Strategic Services and Solutions
2003 - 2014Atos-Syntel, Inc.- Led a global technology consulting and solutions portfolio of 250 million.
- Spearheaded the quality and testing services business unit to 6X growth achieving $100 million in revenue.
- Established the global technology presales, consulting, and advisory organization to harness innovation and emerging technologies across, analytics, infrastructure, ERP, QA, and so on.
- Developed new offerings, solutions, and services, and led go-to-market and analyst and alliance interactions.
- Architected the transformation and optimization programs for Fortune 500 customers.
- Setup the global QA and testing service line from the ground up including conceptualized offerings, services, and competencies.
- Led the go-to-market strategy, alliances and partnerships. Crafting storyboards, value propositions, messaging and positioning for solutions and products. Coordination with different marketing, solutions and technical teams to drive adoption and customer acquisition.
- Established QA COEs and provided consulting and solutions to Fortune 500 customers across the globe.
Regional Head Quality Assurance
2002 - 2003Agilysis- Served as the head of the quality engineering group achieved maximum revenue across global operations.
- Set up the test lab, methodologies and matrices, and implemented global practices for certifying products and solutions.
- Represented the leadership council and the governance board.
- Led the global CMM/ISO certification.
Product Lead
2000 - 2001Tech M- Led the new product division, and the full product lifecycle including innovation, go-to-market, implementation, and software quality-control function.
- Developed branding and cross channel campaigns.
- Managed product quality and setup product performance and usability test labs.
- Implemented a balanced score card and reengineered the organization-wide quality processes.
- Led the CMM 5 certification.
Product Implementation Consultant
1998 - 2000Digite, Inc.- Led the implementation, business analysis, and quality assurance and testing of the product suite.
- Simulated usage scenarios and analyzed user data and insights.
- Led end-to-end testing, conducted performance benchmarking, and performed audits.
- Managed customers solutions design and implementation.
Project Leader
1993 - 1998Toyo Engineering India, Ltd.- Served as a project engineer and managed the project monitoring and control activities of mega-multinational projects.
- Developed computer-based interactive tracking and monitoring system using Primavera.