David Lortal, Product Manager in Santander, Spain
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David Lortal

Bio

David is a systems-oriented product manager specialising in complex B2B and B2B2C platforms. He has 15 years of experience designing and delivering workflow-heavy products across events, awards, media, and regulated environments. David works closely with stakeholders and engineers to turn manual, high-risk processes into scalable, integrated systems, with strengths in platform strategy, automation, and multi-system integration.

Project Highlights

Multi-tenant Awards & Operations Platform
Led the design and development of BAFTA's Nucleus awards administration system, which integrates customizable forms, video management, and automated payments and is now commercially licensed.
BAFTA View – Secure VOD Platform
Led the development of a secure, user-centric VOD platform for BAFTA, enhancing accessibility and user experience for over 7,000 members.
Digital Transformation for FOCAL International
Led the website update and CRM integration for FOCAL International, automating membership processes and enhancing user engagement.

Expertise

  • Agile Product Management
  • MVP Design
  • Product Management
  • Product Strategy
  • SaaS
  • Vendor Management
  • Workflow Automation & System Integration

Work Experience

Product Delivery & UAT Lead

2026 - PRESENT
Creative Diversity Network
  • Led UAT strategy for Diamond 2, a diversity data collection platform involving broadcasters, suppliers, advisors, and technical delivery partners.
  • Developed UAT plans, test scenarios, success criteria, and readiness workflows to support structured validation ahead of phased product rollout.
  • Coordinated internal and external stakeholders through testing workshops, walkthroughs, defect triage, and progress reporting.
  • Coordinated UAT activity across eight major UK broadcasters, including BBC, ITV, Channel 4, Channel 5, Sky, UKTV, Warner Bros., Discovery, and Paramount, alongside suppliers and technical partners.

Senior Product Manager (Platform)

2019 - PRESENT
BAFTA
  • Owned product strategy and delivery for multiple long-lived B2B platforms, supporting awards entry, judging, events, finance, and media workflows across multiple organisations.
  • Led the evolution of Nucleus from an internal tool into a multi-tenant B2B platform, enabling external client onboarding, configurable workflows, and commercial reuse.
  • Acted as primary product contact for internal teams and external clients, owning prioritisation decisions in ambiguous, high-stakes environments.
  • Built long-term product trust with stakeholders, becoming the default decision-maker for complex platform and workflow questions.
  • Delivered major platform launches, including BAFTA View and redesigned Events platform, coordinating discovery, delivery, testing, and rollout.
  • Defined system-level decisions across permissions, pricing logic, admin tooling, and data flows, balancing rapid delivery with platform integrity.
  • Scoped and delivered API-driven integrations across Salesforce, media platforms, VOD providers, payment systems, and internal services.
  • Managed distributed engineering teams, aligning priorities, unblocking delivery, and maintaining momentum across long-running roadmaps.
  • Reduced operational overhead through workflow automation, replacing manual admin processes with system-level rules and triggers.
  • Translated operational pain points into platform capabilities, reducing reliance on support teams during peak awards cycles.

Consultant Product Manager

2025 - 2026
UK Migration Lawyers
  • Defined end-to-end functional requirements for a UK legal services lead-generation marketplace, covering client intake, eligibility checks, and service provider onboarding.
  • Designed multi-stakeholder workflows for clients, lawyers, and administrators, balancing regulatory constraints with usability and conversion goals.
  • Produced technical architecture recommendations and an implementation roadmap to support phased delivery within a £20k budget.
  • Translated legal and compliance requirements into clear business rules and product requirements suitable for engineering implementation.
  • Led discovery sessions with legal stakeholders to align commercial goals, operational constraints, and technical feasibility.

Consultant Product Manager

2025 - 2025
Legal Services Client (Onboarding & Operations Platform)
  • Designed and delivered a client onboarding workflow to capture structured intake data for immigration and legal services.
  • Built a lightweight operations platform using Airtable, enabling case tracking, status management, and internal handovers.
  • Defined data models and validation rules to reduce incomplete or unusable client submissions.
  • Mapped legal intake requirements into digital forms and workflows, improving consistency and reducing manual follow-up.
  • Created product documentation and process flows to support future scaling and handover to legal staff.

Consultant Product Manager

2019 - 2021
FOCAL International
  • Implemented Zoho CRM as FOCAL’s core membership database, redesigning workflows to support renewals, billing, and scalable member management across the organisation.
  • Led end-to-end delivery on behalf of the client, removing blockers between stakeholders, designers, and CRM vendors to keep the project moving at pace.
  • Managed supplier selection and procurement for the new website and CRM delivery, advising on technical fit, cost, and long-term maintainability.
  • Translated an initial brief into a detailed technical specification covering CRM integration, APIs, CMS rebuild, private member access, and video streaming.
  • Designed and implemented no-code automation across Zoho products, reducing manual administration and improving membership onboarding and renewal workflows.

Senior Product Manager (Platform)

2016 - 2018
Bafta
  • Led the scaling and commercialisation of Nucleus, transforming it from an internal tool into a multi-client B2B platform and BAFTA’s core awards system.
  • Drove commercial expansion, contributing to 8% growth in entries and doubling the active user base within 18 months.
  • Secured 1st external clients and developed onboarding workflows, establishing multi-year partnerships with major organizations.
  • Led a full redesign of Nucleus’s core interface, improving usability and enabling global awards operations across multiple regions.
  • Introduced structured support and escalation processes, improving response times and client satisfaction at scale.
  • Oversaw the relaunch of BAFTA’s voting platform, delivering modern UX, MFA, live metrics, and a complete back-end rebuild.

Product Manager

2011 - 2016
Bafta
  • Authored original product brief and led creation of Nucleus, a bespoke awards management platform, replacing fragmented entry, judging, and media workflows with a single integrated system.
  • Translated awards team and stakeholder requirements into detailed user stories and functional specifications, enabling reliable delivery across complex, high-stakes annual award cycles.
  • Designed and delivered a secure tablet-based jury voting system using local WiFi and encryption, improving reliability and confidentiality during live judging sessions.
  • Upgraded BAFTA’s online voting platform, introducing modern UX, two-factor authentication, and improved reporting to increase security and administrative visibility.
  • Defined and implemented an awards ticketing system within Nucleus, designing workflows that improved payment speed, reduced manual handling, and increased operational efficiency.
  • Adapted Nucleus for BAFTA’s Young Game Designers initiative, simplifying user journeys and workflows to support children, educators, and accessibility requirements.
  • Owned backlog prioritisation and release planning, balancing new feature development with stability and operational needs across multiple award programmes.
  • Worked cross-functionally with internal teams and external developers, overseeing build, testing, and rollout to ensure systems were production-ready for live awards use.

Technical Operations Assistant

2006 - 2011
BBC
  • Devised processes to centralize all audio into the online playout system, moving the department away from reliance on CDs, and enabling multi-user access to assets, improving productivity.
  • Established relationships with radio collectors based across the world who assisted in supplying missing archive programs.
  • Managed the digitization of BBC Radio 4's analog assets as part of a broader company-wide drive to digitize the audio archive.
  • Coordinated with engineering and broadcast teams to support live playout operations and system reliability.

Project History

Multi-tenant Awards & Operations Platform

https://productscope.uk/case-studies/developing-nucleus-for-awards-entry-and-judging/

Led the design and development of BAFTA's Nucleus awards administration system, which integrates customizable forms, video management, and automated payments and is now commercially licensed.

BAFTA Nucleus revolutionizes awards management with secure, intuitive application forms, seamless video integration, and automated online payments. Initially designed as an internal solution for BAFTA’s complex awards and judging processes, Nucleus has become a central pillar of BAFTA’s operations and is now utilized by leading broadcasting and media awards across the UK.

I spearheaded the project by engaging extensively with internal stakeholders and customers to scope system requirements and develop a robust MVP. Key features included dynamic entry forms, flexible payment structures, and a streamlined video workflow that addressed BAFTA’s critical need for secure and efficient video asset management.

Overseeing the development with remote teams, I ensured that the system met all feedback and requirements. Post-launch, I led the product transformation to incorporate Nucleus into other BAFTA business areas, such as ticketing, membership applications, and bursary initiatives. The ongoing support and continuous development cycle I established have solidified Nucleus’s role within BAFTA and facilitated its commercial success.

BAFTA Events Platform – Ticketing, Accessibility, and Commercial Scale

https://events.bafta.org

Delivered the MVP of a complex event ticketing system to facilitate international events responding to the onset of COVID-19.

Gathered requirements from stakeholders across four countries for a complex bespoke events ticketing system designed to facilitate BAFTA’s events. From creating the initial backlog, managing the remote development team, and delivering an MVP and successful product launch.
Replaced the core functionality of three separate systems and persuaded admin users to unify five different events’ workflows. The system has unified BAFTA’s approach to its event, moving from local to international and fully integrated into the BAFTA website. The success of this has been evident in responding to COVID-19 where events are now broadcast via video streaming and are available internationally as opposed to locally. At the time of system launch, the MVP was updated to incorporate the new requirements enabling these events to take place.
A structured roll-out was necessitated as the existing systems were decommissioned. Users were provided with training, system setup assistance, and support in messaging their users. The result is an efficient, customizable system with a vast range of features that enables BAFTA to support its unique international membership and to react to rapidly changing scenarios.

BAFTA View – Secure VOD Platform

https://productscope.uk/case-studies/launching-a-secure-vod-platform-for-awards-viewing/

Led the development of a secure, user-centric VOD platform for BAFTA, enhancing accessibility and user experience for over 7,000 members.

BAFTA View is a sophisticated VOD (video on demand) platform designed to provide BAFTA members with secure and convenient access to film entries for the BAFTA Awards. In 2021, I spearheaded the development of a new web app to address member feedback and improve the overall user experience. This involved creating an intuitive interface, ensuring seamless integration with existing BAFTA systems, and incorporating robust security measures. The platform was expanded in 2022 to support Games, Television, and Television Craft Awards. Key achievements included the implementation of responsive design for cross-device compatibility, comprehensive data access for enhanced content discovery, and tools to assist members in the judging process. The project was delivered on a limited budget and tight timeframe and received positive feedback from BAFTA members for its usability and design.

Digital Jury Voting System

https://productscope.uk/case-studies/delivering-a-secure-flexible-jury-voting-system/

Led the development and integration of a secure, cloud-based jury voting system within BAFTA's Nucleus platform, improving efficiency for over 200 jurors annually.

The Jury project involved creating a fully digital jury voting system to support BAFTA’s remote and in-person jury workflows. I led the design and development of a secure, cloud-based solution integrated within BAFTA’s Nucleus platform. My responsibilities included stakeholder consultations, defining new requirements, overseeing the transition from PGP to Libsodium encryption for enhanced security, and ensuring seamless API integration with existing systems. The project improved the user experience for both jurors and administrators, streamlined workflows, and enhanced real-time voting capabilities, setting a new standard for BAFTA’s award management processes.

Digital Transformation for FOCAL International

https://productscope.uk/case-studies/modernising-focals-digital-infrastructure-and-membership-experience/

Led the website update and CRM integration for FOCAL International, automating membership processes and enhancing user engagement.

I spearheaded the redesign and development of FOCAL International’s website and membership management system to improve user experience and operational efficiency. This project involved creating a new, responsive website with enhanced navigation and content discovery features and developing a custom membership management platform to automate registrations, renewals, and payments processes. I also integrated external systems for payment processing and CRM, improving workflows and reducing manual tasks. The new platform resulted in higher member satisfaction and increased content engagement, positioning FOCAL International as a footage and content industry leader.

Education

2001 - 2004

Bachelor of Arts Degree with Honors in History

Goldsmiths, University of London - London, United Kingdom

Certifications

NOVEMBER 2025 - PRESENT

Professional Scrum Product Owner I (PSPO I)

Scrum.org

Skills

Tools

Jira, Confluence, Zoho One, Atlassian, Make (formerly Integromat), Claude

Paradigms

Requirements Analysis, Agile Product Management, Low Code, Acceptance Testing, B2B2C, Business to Business to Consumer (B2B2C)

Industry Expertise

Event Ticketing, Asset Management, Nonprofits, Product Ideation

Platforms

Zoho CRM, Craft CMS

Other

Minimum Viable Product (MVP), Product Launch, Technical Product Management, Event Management, User Requirements, Requirements, Business Analysis, Project Management, Product Strategy, Product Management, Data Capture, Business Requirements, Documentation, Business Process Analysis, Content Management Systems (CMS), Product Ownership, Research, B2B, SaaS, Product Growth, ChatGPT, New Product Development, MVP Design, Web App Development, Roadmaps, User Stories, Product Roadmaps, Product Development, Cross-functional Collaboration, Product Lifecycle Management (PLM), Web Applications, Feature Prioritization, Discovery Workshops, Legacy Software, Project Planning, Technical Project Management, Backlog Management, Business Acceptance Testing, Workflow Automation & System Integration, Dashboards, Distributed Team Management, Business Process Management (BPM), Large Language Models (LLMs), Technical Business Analysis, Web Accessibility, Backlog Grooming, AI Agents, Product Owner, Project Budget Management, Product Requirements Documentation (PRD), Agentic AI, API Integration, Retrieval-augmented Generation (RAG), No-code Development, User Journey Maps, User Journeys, Consulting, Vendor Management, Scalability, AI Integration, Project Timelines, IT Product Management, Wireframing, CRM Systems, CRM Configuration, Functional Requirements, Mobile Applications, Customer Relationship Management (CRM), Team Leadership, User Interface (UI), Digital Product Management, Web Development, Zoho CRM, Zoho, Data Analytics, Data Reporting, Data Visualization, Technical Project Management, Zoho, Artificial Intelligence (AI), Product Discovery, APIs, User Experience (UX), User Experience Design, Data Integration, Accessibility, Stakeholder Engagement, Stakeholder Interviews, Workflow, UX Design, User Research, Front-end Design, User Acceptance Testing (UAT), White Labeling, Online Payments, Payment APIs, Stripe, Invoicing, Software Development, Stakeholder Management, Data Security, CRM APIs, Digital Strategy, Zoho Flow, Product Design, User Flows, Airtable, Notion, Claude API, Business to Business (B2B), Business Process Modeling, Workflow Design, Workflow Automation, Operational Workflow, Zoho Administration, Low-code Development, System Integration, Data Migration, Data Validation, Membership Sites, Non-governmental Organizations (NGOs), Charity, Events, Media, User Workflows, Two-sided Marketplaces, Lead Generation, Regulations, Compliance, JotForm, Onboarding, User Onboarding, Data Modeling, Business Processes, Admin Tooling, Automation Architecture, Web & Mobile Applications, B2B Platforms, Technical Operations, Digital Asset Management, Data Archiving, Systems, Strategy, Digital Transformation, Product Delivery, Testing Strategy, Agile Delivery

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