Frank Müller, Product Manager in Cancún, Mexico
Frank Müller

Product Manager in Cancún, Mexico

Member since March 23, 2021
Frank is a literate technologist with outstanding communication skills. He is self-driven, hard-working, resourceful, and proactive. Detail-oriented with ample experience in Agile team management and development and strong design, abstraction, and problem-solving dexterity. Frank is exceptionally motivated and positively obsessed with the decentralization movement.
Frank is now available for hire

Project Highlights

  • Spearheaded the creation of a fully digital proposition for the leading sea ferry company in the Caribbean.
  • Produced the strategic alliance between GA Tech Solutions and a Swiss-based blockchain enterprise, bringing plug-and-play blockchain computers to the Latin American market.
  • Led the product from scratch to a successful go-live of an all-embracing integrated digital solution for the most iconic amusement park in Chile.

Education

Employment

  • Blockchain Product Manager

    2020 - PRESENT
    GA Tech Solutions
    • Acted as the driving force behind creating a new branch of the company dedicated exclusively to blockchain, fintech, and crypto.
    • Led the contract negotiation for the exclusive distribution of blockchain computers in Latin America and the Caribbean.
    • Managed the efforts towards integrating crypto payments into the thousands of POS currently under the administration of GA Tech Solutions.
    • Designed and managed a highly profitable investment portfolio active in various instances of proof of stake and consisting of a plethora of cryptocurrencies and blockchain domain name NFTs.
  • Lead Product Manager | Galaxy

    2018 - PRESENT
    GA Tech Solutions
    • Introduced the Galaxy ticketing system to the Latin American market. Today I can attest to the successful implementation of more than a dozen Galaxy tech solutions in five different countries and counting.
    • Introduced an Agile vision to product management and delivered quantifiable results. Demonstrated excellence in internal and external communications. Gained trust and kept close contact with the president and CEO of the company and associates.
    • Brought a new opportunity to the table, resulting in a brand new branch of the company dedicated exclusively to blockchain, fintech, and crypto. Today I lead this branch in parallel to Galaxy product management.
  • Lead Product Manager | SEUS – Grupo Fármacos

    2015 - 2017
    Code Ingeniería S.A. de C.V
    • Managed a team of 16 direct and 45 indirect technologists through the design, development, and support of all applications within a custom-built big-pharma solution to manage the operations of the leading pharmaceutical enterprise in the country.
    • Utilized the Agile methodology, conducting sprint planning, kick-off meetings, backlog grooming sessions, daily stand-ups, and post-mortems, delivering to high-paced timeframes through constructive prioritization decisions.
    • Executed presentations to high-level stakeholders, thus opening new channels of re-invigorated communications between executives and the tech team, demonstrating exceptional capabilities to digest and present legibility in technical abstraction.
    • Fully redesigned the core set of values in software development and support, achieving unprecedented productivity and drastically upping the quality of the work atmosphere.
    • Headed teams of warehouse management, point-of-sale, invoicing, database, telecom, and distribution solutions.
  • Co-founder | General Manager

    2013 - 2015
    Hypersonic
    • Acted as the head of an electronic-technologies-for-entertainment company.
    • Led live events production, brand activation services, music production, sound engineering, aerial filming, live streaming, video mapping, and dynamic lighting installations.
    • Co-founded and managed, straight out of college, a technology startup from seed to delivery by procuring angel investors.

Project History

  • Ultramar
    Spearheaded the creation of a fully digital proposition for the leading sea ferry company in the Caribbean.

    • Promoted the use of Agile across the Ultramar Ferry group.
    • Implemented a state-of-the-art POS system.
    • Built a robust access control system.
    • Created a high-availability database.
    • Led the design and implementation of all telecommunications infrastructure in 11 Caribbean seaports.
    • Managed the creation and launch of a brand-new consumer web store.
    • Launched a record-breaking mobile ticketing app for resellers.
    • Developed a new digital marketing and product suite.
    • Worked on integration with new payment and invoicing gateways.
    • Built unattended ticketing kiosks.
    • Oversaw the development of executive dashboards, personalized reporting, and business intelligence systems.
    • Headed the development of tailor-made client relationship management technology.
    • Launched a multi-level loyalty program.
    • Implemented machine learning computing technology for vehicle measuring.
    • Mentored the client's new IT team on system administration and maintenance best practices.
    • Direct active thought partner to ownership.
    • More than five million passengers have successfully boarded Ultramar ferries since the go-live.

  • Plug-and-play Blockchain Computers
    Produced the strategic alliance between GA Tech Solutions and a Swiss-based blockchain enterprise, bringing plug-and-play blockchain computers to the Latin American market.

    • Negotiated the exclusive distribution of plug-and-play blockchain computers that give the users the capacity to run their own blockchain nodes with just a couple of clicks.
    • Currently a support specialist and in charge of leading the support in Spanish.
    • DApps available on the DappStore include nodes and validators for BTC, ETH, Avalanche, Mysterium, HOPR, and Tornado Cash, amongst many others.
    • Direct thought partner to ownership of both enterprises.

  • Fantasilandia
    Led the product from scratch to a successful go-live of an all-embracing integrated digital solution for the most iconic amusement park in Chile.

    • Designed a brand-new POS interface.
    • Spearheaded the integration between the Galaxy ticketing system and SKIDATA Handshake for access control.
    • Led the development and launch of a tailor-made eCommerce platform.
    • Implemented a fiscal and legal compliance invoicing system.
    • Launched a complete BI solution.
    • Designed operation-pulse dashboards.
    • Headed the design and installation of completely new hardware infrastructure.
    • Integrated food and beverage and retail systems.
    • Led the integration with face recognition, temperature sensing, and facemask detection devices for access control.
    • Contributed amongst executives to the creation of the product roadmap.

  • Monserrate Hill
    Led the digitalization of all operations resulting in a technologizing facelift to this iconic site.

    Thousands of visitors board the cable car or funicular up to the historic Monserrate hill every day. As you look up from anywhere in the city, it is impossible not to stumble upon Monserrate hill, from its 3,152 meters above sea level, guarding the city of Bogota.

    Designed and led the implementation of the ticketing, POS, access control, membership, unattended kiosks, consumer web store, and custom reporting solutions, modernizing the operations of this awe-inspiring site of Colombia.

  • Imagic Park
    Led the design and development of all digital solutions for this state-of-the-art amusement park.

    • Implemented POS, ticketing, access control, payment processing, retail, food and beverage, events, and stored value solutions.
    • Designed a security system for the immediate location of kids inside the park.
    • Launched a brand-new consumer web store.

  • Kataplum
    Responsible for the design and management of all digital products involved in the initial launch and operations of Kataplum, an innovative amusement park on top of a shopping mall.

    Design, development, and implementation of:
    • Brand-new POS UI.
    • Stored value solution.
    • Food and beverage and retail integrations.
    • Unattended kiosks construction.
    • Access control system design.
    • Events and group management UI.

  • Biomuseo
    Led the design and development of a ticketing system for the most distinguished museum in Panama.

    • Rolled out a cutting-edge ticketing system.
    • Implemented a robust access control.
    • Designed and launched their brand-new consumer web store.
    • Introduced payment processing in accordance with local legislation.

  • IRTRA
    Scoped out and delivered a fully digital solution for the leading amusement park company in Guatemala.

    • Rolled out a cutting-edge ticketing system.
    • Implemented a robust access control.
    • Designed and launched a made-to-fit client relationship management solution.
    • Introduced payment processing in accordance with local legislation.

Education

  • Bachelor of Science Degree in Electronic Engineering
    2007 - 2013
    Monterrey Institute of Technology - Mexico City
  • Diploma in Music Technology
    2004 - 2005
    Point Blank Music School, London Open College Network - London, UK
  • Coursework in Communication Sciences
    2002 - 2003
    Ibero-American University - Mexico City, Mexico

Certifications

  • Galaxy Certified System Administrator
    APRIL 2019 - PRESENT
    Gateway Ticketing Systems
  • IELTS
    JUNE 2017 - PRESENT
    British Council
  • Telecommunications Specialization
    DECEMBER 2013 - PRESENT
    Monterrey Institute of Technology

To view more profiles

Join Toptal
Share it with others