Gaurav Mittal
Verified Expert in Product Management
Product Manager
Delhi, India
Toptal member since March 10, 2021
Gaurav is a hands-on product leader with 11 years of experience working for fast-moving startups. He has brought products from zero to one and scaled them from one to 100 in a record time. He has an in-depth understanding of product management and is in the top 1% in customer interviewing, product-market fit, product road mapping, and product strategy formation. Gaurav has successfully created an edtech venture which scaled by 500% within three years.
Project Highlights
Expertise
- Agile Product Management
- Business Planning
- Business Strategy
- Market Research
- New Product Development
- Product Management
- Product-market Fit
Work Experience
Product Head
Toothsi
- Worked as a part of the leadership team to create a product roadmap. Created OKR and responsibility mapping as per the roadmap.
- Spearheaded the development of back-end products like CRM implementation, delivery scheduling system development, last-mile delivery management, payment management, and customer record handling. Increased the revenue by 200% with 30% additional costs.
- Built a team of five product managers, three UX designers, and three testers. Defined their roles and responsibilities and created OKRs to measure their outcomes.
- Worked on top of the funnel activation with marketing, increasing the number of leads per day by 80%. Increased lead relevancy from 4% to 5.5% in three months.
- Managed the eCommerce flow for the organization, including checkout flows, payment flows, cart management, and refund and delivery workflows.
SaaS Product Manager
CreateMe Technologies LLC
- Worked on product discovery and product execution. Interacted with multiple teams, including sales, engineering, design, and marketing. Handled end-to-end product management.
- Helped the company refine its vision by working on product discovery and product strategy.
- Contributed to the launch of one of the most important projects for the company by working on hardware and software products.
VP Product and Digital Transformation
Kaya India
- Established the entire product strategy to make the offline clinic online.
- Created workflow for an eCommerce website for Kaya right from conceptualization to delivery. Increased sales from $1,000 per month to $20,000 per month.
- Built a team of digital marketers, product managers, and engineers to deliver business goals.
Product and Business Head
HealthCare atHOME
- Worked as a part of the leadership team to define product strategy. Adopted OKR for the product team to deliver 100% of defined outputs.
- Set up processes for product sprints, communication, customer research, product success, thus increasing efficiency by 50%.
- Owned and managed a complete customer journey from onboarding to purchase. Increased conversion by 22%.
- Collaborated with sales to close five B2B clients by extending the SaaS platform to solve more use cases.
- Worked with marketing to re-position and new channel identification for physio product leading to a drop in acquisition cost by 60%.
- Spearheaded a task team to identify new opportunities in the pharmacy segment. Conducted customer research competition benchmarking to create a product roadmap for new product development.
- Reduced operational costs by 30% by redefining internal workflows automating customer feedback systems.
VP Product
MedECube Healthcare India Pvt
- Managed the complete customer lifecycle from discovery to exploration to conversion. Increase top of the funnel by 22% and bottom of the funnel conversion by 50%.
- Implemented internal products (CRM, HRMS) to manage the entire customer journey.
- Increased the lead flow by 500% by redesigning the web platform and building online and offline channel partners.
- Partnered with different service providers to become the one-stop solution for all customer needs.
Founder and CEO
Preper Education
- Managed all aspects of the business—strategy, product management, content development, GTM, customer success, legal, and finance.
- Created a front-end website to nurture the funnel. It included customer education, customer purchase flows, discount flows, checkout flows, and support flows.
- Coached 5,000 students for government recruitment exams with a 10% success rate. Built revenues from zero to INR 80 lakhs per annum.
- Became a market leader in RBI grade B and Nabard Exam category in 11 months.
- Developed a customized LMS. Ran experiments to streamline students' experience and increased daily engagement by 50%.
- Executed entire GTM—channel identification, partnerships, and content marketing. Increased revenue by 15%.
- Growth-hacked 60% of customers at zero CAC through social engagement on Quora, Facebook, and YouTube.
- Engaged a team of 40 members, including engineers, design, customer success, and content.
Project History
Learning Management System
Led the development of an LMS from 0 to 1. I was the first product manager. I created the entire product roadmap and led the successful implementation of the product for four years.
Defined the product roadmap, use cases, metrics, and sprint planning for the learning management system.
Increased the DAU number from 1,000 to 100,000 within six months.
Engaged in customer interviews and research to incorporate insights into the roadmap.
Managed fortnightly sprints to keep development plans under check and successfully led the 10 member engineering team.
Increased the engagement of the product by 300% by gamification and engagement modules.
Created the go-to-market plan for the business and identified channels for distribution.
Customer Onboarding Flow for A Healthcare Organization
Optimized the customer onboarding flow for a healthcare app to increase on-boarding percentage by 70%.
Identified pain points and friction points in customer onboarding for a leading healthcare app.
Conducted multivariate tests to identify the best flow for the module.
Created customer segments to create a personalized onboarding experience for each customer.
Lead Management and Operations Handling System for A Direct to Customer Product Company
Spearheaded a team of product managers to automate the entire operations stack of a D2C company helping them to scale by 10x.
Laid down the entire product roadmap and set up OKRs for the project and the team.
Worked with different product managers to help them identify their product road-maps and business success metrics.
Led the implementation of Salesforce CRM for lead management and customer tickets management.
Helped the client set up an in-house ERP to manage small factory operations.
Automated the dispatch flow for the organization, thus reducing wastage by 12%.
Define the customer journey including the top of the funnel journey to purchase flows to customer support workflows.
Education
MBA in Business Administration
Faculty of Management Studies, University of Delhi - Delhi, India
Bachelor's Degree in Computer Science
Punjab Engineering College, University of Punjab - Chandigarh, India
Skills
Tools
Zoom, Slack, Jira, Trello, NetSuite
Paradigms
Agile Product Management, Scrum, Key Performance Metrics, Agile Project Management, Requirements Analysis, Agile, Design Thinking, Agile Software Development, Acceptance Testing, B2B2C, Business to Business to Consumer (B2B2C)
Industry Expertise
Education Technology (Edtech), Healthcare
Platforms
ProductPlan
Other
Product Management, Product-market Fit, Product Marketing, Financial Planning & Analysis (FP&A), Business Planning, Artificial Intelligence (AI), Business Strategy, Business to Consumer (B2C), Leadership, Channel Strategy, Product Owner, Discovery, User Research, Product Roadmaps, Strategy, Web Applications, Mobile Apps, Product Vision, Minimum Viable Product (MVP), Data Analytics, Technical Product Management, Customer Acquisition, Project Management, Go-to-market (GTM) Strategy, Entrepreneurship, Web Platforms, B2C Marketing, New Product Development, Sprint Planning, Customer Journey, B2B, Product Discovery, Competitive Analysis, Web Content, Automation, Agile Deployment, Product Requirements Documentation (PRD), User Journeys, Backlog Management, AI Automation, User Engagement, Product Design, Cloud, Digital Marketing, Subscriptions, Discovery Workshops, User Experience (UX), Advertising, Market Research, Prototyping, Digital Product Management, Technical Writing, Feature Backlog Prioritization, Documentation, UX Design, Salesforce Sales Cloud, Schedule Optimization, SaaS Product Management, Business, Marketing, IT Product Management, Computer, Cloud Computing, Programming, Artificial Intelligence Product Manager, Databases, Object-oriented Programming (OOP), Agile Sprints, Sales & Operations Planning (S&OP), Web Product Management, CEO, Sales, Channel Management, Go-to-market Plans, Agile Leadership, Edtech Design, Startups, Workflow, eCommerce, Product Strategy, Direct to Consumer (D2C), Healthcare IT, Health IT, Growth Marketing, SaaS, Product Coach, Business Analysis, Growth, Non-fungible Tokens (NFT), User Acceptance Testing (UAT), Software as a Service (SaaS), Funnel Optimization, Sprints, Funnel Analysis, Data Analysis, Demand Management, Key Performance Indicators (KPIs), Reporting, Business to Business (B2B), ServiceNow, Aha!, Notion
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