
Kartikeya Yadav
Verified Expert in Product Management
Product Manager
Bengaluru, Karnataka, India
Toptal member since November 24, 2022
Kartikeya is a product and business leader with full P&L experience across banking, fintech, and agri supply chains. At Jana Small Finance Bank, he helped convert an NBFC into a bank and ran 80+ products as deposits passed $1.2 billion with 1.8+ million customers. At Ninjacart, he built 3 businesses from zero, scaled one past $15 million in monthly revenue, raised about $20 million in working capital, and built a 180-parameter credit engine. He has an IIM Lucknow MBA and PMP/CSPO certifications.
Project Highlights
Certification Highlights
Expertise
- Agile
- Business Analysis
- Certified ScrumMaster (CSM)
- Lending
- Mobile
- Product Management
- Product Owner
- Project Management Professional (PMP)
Work Experience
Founder
Stealth Startup
- Built and shipped an AI business agent on a messaging platform to a live server in pilot mode, handling text, voice, images and documents in several languages.
- Designed structured tool-calling and intent classification, with routine requests handled by a smaller model and harder cases escalated to a larger one.
- Kept a human in the loop: no message is sent and no transaction is recorded until the user approves the exact output.
- Built a release gate of thousands of automated tests, large-scale variation testing and real-model sampling, run before every release.
- Red-teamed the agent with thousands of attack conversations and ran end-to-end journey checks across two databases before release.
- Kept AI cost low by processing documents locally first and calling the model only when needed, under a fixed monthly spending cap.
- Designed and ran a scheduled multi-agent workflow in which AI coding agents hand off work to each other through a shared board.
- Built tool-using agents that turn unstructured web data into structured records, with fallbacks, change detection and source tracking.
Business Head – Domestic Premium Fruits
Ninjacart
- Owned the full P&L for a premium fruit supply chain, moving 120 tons in the season at an average selling price of $3.60 per kilogram (about $435,000 revenue) with a 50% gross margin.
- Ran the chain in-house from farm to customer across 3 states, covering sourcing, grading, packaging, cold chain, and dispatch.
- Built the vertical's operating platform: farmer onboarding and KYC, farm capture with quality specs, dispatch, QC, warehouse, inventory, and temperature monitoring.
- Led B2B distribution to organized retail, institutional, and eCommerce buyers, managing a team of 50+ across commercial and field operations.
- Tracked yield and process loss from farm to dispatch against a quality scorecard, protecting margin on a highly perishable product.
AVP – Business Head, Dry Fruits & Agri Allied Commodities
Ninjacart
- Scaled the agri commodities business past $15 million in monthly revenue and $100+ million for FY24-25, trading with anchor customers and suppliers across India.
- Raised about $20 million of working-capital debt from Indian and international banks, negotiating the lines directly.
- Protected a $150+ million trade book with account-level credit limits and credit insurance.
- Led the design and build of an AI-assisted credit engine with 180+ weighted parameters, setting trade limits per account and retraining on trade, tenor, and payment behavior.
- Built the company's first GST-compliant dry-fruits business from zero to $100,000+ monthly sales in four months, reaching $1.2+ million revenue in year one.
- Grew the dry-fruits book to 200+ customers and 30+ factory suppliers, including international sourcing, while never running at a negative contribution margin.
- Held collections at 99.9% by building billing, invoicing, and collections workflows alongside the business.
- Launched a private-label retail line (brand, MRP, FSSAI labeling, registered trademark) in five days, opening a channel with up to 40% gross margin.
- Improved gross margins and closed the book in an orderly way when the company strategy shifted, with all exits settled on principal and interest, and 100% of the team retained.
Senior Director – Business Head, Agri & Allied Commodities
Ninjacart
- Scaled the agri commodities business from about $50,000 to $10+ million in monthly GMV by September 2023, building the company's first EBITDA-positive team.
- Built and led a cross-functional team of 30+ across sales, sourcing, credit, and operations.
- Grew the network to 50+ anchor customers and 200+ suppliers across 14 states.
- Wrote and rolled out state-wise SOPs across 14 markets under different regulatory regimes, keeping operations compliant as the business scaled.
- Secured a first-of-its-kind insurance payout in India, backed by the documentation and controls built into the SOPs.
Director – Strategy, Fintech & New Initiatives
Ninjacart
- Built four fintech charters from scratch (neo-banking, supply-chain financing, payment guarantees, and dealer financing), marking the company's entry into financial services.
- Incubated the new business lines from zero to about a $50,000 monthly run rate, sourcing the early deals myself to prove the model before scale.
- Designed supply-chain financing for large corporates, traders, retailers, and farmers, from product structure through to first disbursals.
- Set up trade finance and trade discounting products for traders, logistics players, and retailers.
- Served as a core member of the neo-banking platform setup, delivering current account and payment solutions.
VP & Head of Product – Secured Assets | Principal Officer – Insurance
Jana Small Finance Bank
- Owned the secured-assets product portfolio end to end, including product design, pricing, credit policy, and the revenue lines behind it.
- Led the development and launch of microfinance loans, group loans, affordable housing loans, and everyday installment loans for the bank's target segments.
- Built and managed a bancassurance panel of 5+ insurers as the bank's Principal Officer for insurance.
- Presented portfolio performance and product proposals to the ALCO and the Risk Committee.
- Took product policies through drafting, approval, and governance, with regulatory audits passed at RBI and GST.
Head of Product – Liabilities
Jana Small Finance Bank
- Led a portfolio of 80+ products across 11 product and customer segments as the deposit book grew past $1.2 billion with 1.8+ million customers across retail, corporate, and government business.
- Set and delivered the digital roadmap: neo-banking, video KYC, mobile and net banking, QR and payments channels, and online account opening.
- Launched DigiGen, the first online account-opening product with video KYC at a small finance bank in India.
- Launched the RuPay SELECT premium debit card with NPCI, a first for a small finance bank in India.
- Built the channel stack from nothing: chat banking, digital lending, cash management, lead management, automated e-lockers, and doorstep banking.
- Introduced geo-spatial route mapping for field teams to optimize collections and sales, and to support fraud detection.
- Owned pricing and service charges across the portfolio, generating about $185,000 in fee income and about $480,000 in cost savings.
- Built business solutions offerings for SMEs and MSMEs, and a first-of-its-kind facility crediting customer payments to state government departments on day zero.
- Led fintech partnerships and the rewards program, and drove cross-sell of bancassurance and asset products into the deposit base.
- Wrote the product manuals, BRDs, and reporting frameworks behind each launch, and took product policies through approval and governance.
Manager | Senior Manager | AVP, Products
Jana Small Finance Bank
- Served on the core team that converted a microfinance NBFC into a scheduled commercial bank, covering segment and product strategy, branch-location selection, hiring, and core-banking setup through to launch in March 2018.
- Supported the bank launch across 650+ branches in 21 states.
- Delivered a year-long launch program covering 30 products and 50 branches, from strategy and product design through testing and roll-out.
- Designed and built the e-KYC field onboarding channel, mobile and internet banking with an expense-management module, and debit cards.
- Grew the small savings business from 1 branch to 20 across 3 states, and from 100 to 15,000 active customers.
- Led a cross-functional team of 20 on a six-month product launch, covering customer research, BRDs, UAT, regulatory approvals, end-user training, and go-to-market.
- Owned digital, social, and ATL/BTL marketing for the product portfolio.
Product Manager
ING Vysya Bank
- Built a customer acquisition strategy from market and portfolio analysis, lifting month-on-month savings account acquisition by 10%.
- Launched the Senior Savings Account for senior citizens, increasing sales in that segment by 30%.
- Conceived and launched Household Banking, averaging a cross-sell of two additional products per household.
- Launched the Zing Savings Account for children, increasing retention among existing customers by 15% through cross-sell to their children.
- Set up a sales-monitoring dashboard that tracks customer behavior, transaction volumes, and channel usage to improve portfolio quality.
Systems Engineer
Infosys
- Administered and supported 70+ Microsoft enterprise applications for a global client.
- Led incident management for business-critical Microsoft IT applications, restoring service against agreed SLAs.
- Acted as the single point of contact for releases, patches, maintenance, and testing, coordinating with teams across global organizations.
Project History
Bank Launch 2.0 – Retail Product Suite in Six Months
Launched 20 new products, helping the bank evolve from a single-product company to a multiple-product organization.
This was a six-month-long project wherein I led a cross-functional team of 20 people to launch the products successfully.
The project management plan and deliverables included customer research, product design strategy, product requirements, BRDs, product manuals, artifact design, IT product parameters, user acceptance testing (UAT), regulatory approvals, training of end users, and go-to-market strategy.
The products were related to mobile banking, savings accounts, current accounts, and debit cards.
DigiGen – India's First Video-KYC Account Opening at a Small Finance Bank
https://www.janabank.com/savings-account/digigen-by-jana-small-finance-bank/Designed and launched a virtual account opening product and channel via mobile and website, helping the bank to continue account opening during COVID-19 lockdowns and increase sales by 23% on a month-on-month basis.
I led a cross-functional team of 10 to strategize, design, execute and launch the product.
The responsibilities and deliverables for the product launch included customer research, identifying strengths, weaknesses, opportunities, and threats (SWOT analysis), profit and loss statement, projections, project planning, product design strategy, building blocks design, product features, product parameters, BRDs, core banking system IT parameters, UAT, go-to-market plan, marketing collaterals, and digital marketing plan.
Bank Transition – Converting a Microfinance Lender into a Scheduled Commercial Bank
https://www.janabank.comTransitioned the organization from a non-banking financial company to a small finance bank, launching more than 30 products and 50 bank branches.
In this year-long project, I was a core cross-functional team member working on the bank launch setup to launch 30 products and 50 bank branches.
The work involved conceptualizing the strategy, product design, product development, testing and product roll-out. We also identified customer segments, performed market research and competition analysis, defined building blocks, and built product manuals and BRDs.
The products launched included mobile banking, expense management, chat banking, digital lending system, doorstep banking, cash management service, lead management system, and automated e-lockers.
AI-Assisted Credit Engine for B2B Trade Limits
- 180+ — Weighted Risk Parameters per Account
- $150M+ — Trade Book Protected
- $15M+ — Monthly Revenue Supported
- $100M+ — Annual Revenue (FY24-25)
• An agri commodities trading business was scaling fast across hundreds of B2B buyers and suppliers, with credit extended on every trade.
• Trade limits were set by judgement, account by account, which was slow to onboard new buyers and hard to audit.
• With the book growing into the hundreds of millions of dollars, the business needed consistent, defensible credit decisions without slowing sales
• Led the design of a credit engine with the team, defining 180+ parameters with adjustable weights across buyer profile, trade history, tenor and payment behaviour.
• Converted each account’s score into a rupee trade limit, so sales teams worked within clear, pre-approved limits.
• Built retraining on live trade, tenor and payment data so limits tightened or expanded as behaviour changed.
• Layered the engine with account-level limits and credit insurance, and made every decision traceable for audit and lenders.
• Protected a $150M+ trade book as the business scaled past $15M in monthly revenue.
• Replaced judgement-led credit calls with an auditable system.
• Cut onboarding time and held delinquency down.
Scaling an Agri Commodities Business from $50K to $10M+ Monthly GMV
- 200x — Growth in Monthly GMV
- $10M+ — Monthly GMV by September 2023
- 14 — State Markets Covered
- 250+ — Anchor Customers and Suppliers
• A new agri commodities business had to scale from about $50K in monthly GMV across many states, each with different regulatory rules.
• It needed margin discipline and controls built in from day one.
• A new agri commodities business had to scale from about $50K in monthly GMV to a meaningful share of the company’s revenue.
• It had to operate across 14 states, each with different regulatory rules.
• Margin discipline and controls had to be built in from day one, not added after scale.
• Took monthly GMV from about $50K to $10M+ by September 2023.
• Built the company’s first EBITDA-positive team.
• Secured a first-of-its-kind insurance payout in India through SOP-backed controls.
Education
Master of Business Administration (MBA) in Finance
Indian Institute of Management Lucknow - Lucknow, Uttar Pradesh, India
Bachelor of Engineering Degree in Computer Science
Apeejay College of Engineering, Gurgaon - Gurgaon, Haryana, India
Certifications
Digital Marketing and Analytics
Indian School of Business
Blockchain Revolution Specialization
Insead
Machine Learning
Stanford University
Project Management Professional (PMP)
Project Management Institute (PMI)
Certified Scrum Product Owner (CSPO)
Scrum Alliance
Certified Scrum Master (CSM)
Scrum Alliance
Skills
Tools
Jira, Slack, Visual Studio .NET, Office 365, Claude
Paradigms
Scrum, Agile, Agile Product Management, Agile Business Analysis, B2B2C, B2C, Gamification, Change Management, Agile Project Management, Rapid Prototyping, Requirements Analysis
Industry Expertise
Digital Banking, Financial Services, Banking & Finance, Life Insurance, Insurance, Product Ideation, Marketplaces
Platforms
Blockchain
Other
Scrum Master, Agile Coaching, Certified ScrumMaster (CSM), New Products, Product Owner, Head of Product, Product Management, Product Design, Product Development, New Product Development, Project Design, Project Management, Portfolio Management, Program Management, Cost-benefit Analysis, Communications Management, Project Management Professional (PMP), Project Evaluation, Quality Management, Quality Assurance (QA), Risk Management, Marketing, IT Project Management, IT Product Management, Trade Finance, Corporate Finance, IT, Digital Marketing, Search Engine Marketing (SEM), Search Engine Optimization (SEO), Social Media Marketing (SMM), Product Ownership, Supply Chain, Projects, User Experience (UX), Customer Experience, Insurance Product Manager, Online Banking, Mobile Banking, Consumer Banking, Core Banking Systems, Web Marketing, General Management, Digital Marketing Strategy, Strategy, Rewards Programs, Lending, Consumer Lending, Prepaid Cards, Mobile UX, Financial Statement Preparation, Profit & Loss (P&L), IT Service Management (ITSM), Team Leadership, Customer Service, Business Analysis, Analysis, Mobile, SWOT Analysis, Training & Training Content Development, Research, Primary Research, Secondary Research, Marketing Collateral Development, Card Payments, Online Payments, Mobile Payments, Payment APIs, Payment Gateways, Bank Transactions, Call Centers, SMS Marketing, SEO Marketing, Product Launch, Product Sales, Productivity, Portfolio Reporting, Financing, Certified Scrum Product Owner (CSPO), Design Systems, Process Design, Vendor Management, Technical Requirements, Process Documentation, Product Leadership, Team Management, Back-end as a Service (BaaS), Stakeholder Management, UX Design, Product Strategy, Product Roadmaps, Management Consulting, Payments, Digital Product Management, Product Discovery, Software Development Lifecycle (SDLC), IT Business Analysis, Business Process Analysis, Business Requirements, Business Requirements Documentation (BRD), User Acceptance Testing (UAT), Mobile Apps, Know Your Customer (KYC), Product Vision, Go-to-market Plans, Fintech Consultant, Supply Chain Management (SCM), Warehouse Management System (WMS), Inventory Management, B2B, Documentation, Process Analysis, Standard Operating Procedures (SOPs), Communication, Customer Discovery, Cross-functional Stakeholder Management, User Journeys, Data Analysis, Workshop Facilitation, APIs, Customer Data, Customer Engagement, Customer Retention, Technical Business Analysis, Business to Consumer (B2C), Scope Management, Client Retention, Technical Product Management, Center of Excellence (CoE), Planning, Market Research, Cross-functional Team Leadership, Data Analytics, Mobile App and Mobile Applications, Mobile Applications, Risk & Compliance, Business Analytics, Management, Derivatives, Data Structures, Private Banking, Open Banking APIs, Websites, Business to Government (B2G), Incident Management, Human Resources (HR), Cash Management, Healthcare & Insurance, Artificial Intelligence (AI), AI Product Management, Facilities Management, Project Planning, Machine Learning, Blockchain & Cryptocurrency, Blockchain as a Service, C++, Algorithms, Object-oriented Programming (OOP), Leadership, Mobile Wallet, .NET Core, Excel 365, Salesforce, Employee Training, Business Planning, Startups, Fintech, Business Strategy, P&L Management, Go-to-market (GTM) Strategy, Operations Strategy, eCommerce, Credit Risk, Pricing Strategy, Fundraising, Business Transformation, Onboarding, Pricing, Operations, Product Portfolio Manager, Product Roadmapping, Requirements, Supply Chain Operations, Supply Chain Optimization, warehouse management system, Warehouse Operations, Inventory Management Systems, inventory management, Business to Business (B2B), P&L Responsibility, P&L Analysis, Operations Management, Project Delivery, Project Management & Delivery, Workflow Diagrams, SOP Development, Performance Management, Field Service Management, Data Product Manager, Large Language Models (LLMs), ChatGPT, Claude Code, Claude Design, Credit Analysis, AI Agent Orchestration, Minimum Viable Product (MVP), MVP Design, Go-to-market Strategy, Ideation, Ideation Workshops, Product Pricing, Finance, revenue modelling, Forecasting, trade insurance, Data Mapping, Data Science, Root-cause Analysis (RCA), Enterprise, Business Unit Strategy, Business Model Strategy, business strategy, Standard Operating Procedures (SOP), Standard Operating Procedures Development, Revenue Modeling, Sales Forecasting, Demand Forecasting, Consulting, Fintech Design, CRM, Regulatory Compliance, Banking Infrastructure, Open Banking, Digital Payments, Market Strategy and Research Product Manager, Cash Flow Management, User Stories, Backlog Management, Test Documentation, Design Documentation, Workshops, Discovery Workshops, SQL, Agile Product Delivery, Design Workshops, Business Process Improvement (BPI), AI Governance, Treasury Management, Treasury & Liquidity Management, Cutover Planning, Model Context Protocol (MCP), Roadmaps, App Development, Agentic AI Systems, OpenAI, SEO Tools, Waterfall, Delivery Management, Mobile App, AI Agents, Prompt Engineering, Retrieval-augmented Generation (RAG), Vibe Coding, Framework Design, Product Operations, Product Frameworks, Agentic AI
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