Keshav Krishna Jha
Verified Expert in Product Management
Product Manager
Bengaluru, India
Toptal member since April 25, 2023
Keshav is a management consultant equipped with degrees in engineering and product management. He has 12 years of experience in product development and product and project management for customer and business user-facing applications in financial services. Keshav's key differentiators include the ability to manage cross-functional teams and influence decision-makers, impacting data-driven decisions by translating business objectives and issues into coherent, targeted solutions.
Project Highlights
Expertise
- Agile Product Management
- Jira
- Microsoft Azure
- Microsoft Excel
- Microsoft Visio
- Microsoft Word
- Product Management
- Project Management
Work Experience
Senior Consultant
Capco
- Worked on the digital underwriting workflow—a front-end user system flow for underwriters—and integration with internal core and external systems, leading to 15 FTE in cost savings.
- Led requirements gathering workshops for clients and owned the delivery of sound products.
- Enabled the client to meet digital-first initiatives.
General Manager, Business Analysis
Niva Bupa Health Insurance
- Collaborated with executive leadership to deliver objective and key results aligned with the company's yearly plan.
- Handled strategic projects, including new insurance products launch, enabling the company to grow 36% in gross premium and place 3rd in the health insurance market share space.
- Developed key features such as monthly installments for insurance and the capability for customers to create their insurance plan by selecting benefits.
- Worked on other important projects, including the health management program developed for the customer steps tracker and outpatient department services.
- Led the team to grow from 1-4 resources through value creation in project delivery.
Senior Business Analyst
Cognizant
- Functioned as the product manager, leading the insurer to develop new products and enhance existing core systems.
- Led the product roadmap and development for new products in health with travel insurance for all business processes and systems.
- Drove the digital ecosystem roadmap for new features of upcoming insurance products, claims digitalization, and underwriting.
- Accounted for a 100 combined ratio of gross written premiums (GWP), managing digital partnerships with web aggregators.
Senior Business Analyst
Capgemini
- Engaged as the lead business analyst for digital transformation projects based on customer experience and technology.
- Reverse-engineered and migrated a servicing platform to a new digital system.
- Drove the global sales platform development project, including integrating the telesales and agency website and CRMS sales platform.
Software Engineer
Tech Mahindra
- Functioned as the onsite lead for SBI Life Insurance and its policy admin system.
- Handled customer account management, policy servicing, and claims management.
- Designed and developed 3rd-party APIs for microservices.
Project History
Digital Underwriting Workflow
Enabled the client to achieve 15 full-time equivalents (FTE) in cost savings after helping them build their digital underwriting capability, resulting in a quick turnaround for policy issuance.
Strategic Projects Management
Engaged as lead product manager for the business management and delivery group handling strategic projects, including new insurance products launch, digital asset management, and digital partnerships onboarding.
Additionally, I created the digital ecosystem roadmap for new features of upcoming insurance products, claims digitalization, and underwriting. I also worked on the cross-sell products' analytics for existing customers and simplified the buying journey through the website and CRM, increasing conversion rates by 5% in seven months. Finally, I led digital partnerships with web aggregators, accounting for a 100 combined ratio of GWP.
Digital Transformation Projects
Handled digital transformation projects based on emerging customer experience technology as the lead business analyst and senior product manager.
Education
Post Graduate Diploma in Product Management
Goa Institute of Management - Sattari, India
Bachelor's Degree in Civil Engineering
National Institute of Technology Patna - Patna, Bihar, India
Certifications
Fellow, Life Management Institute (FLMI) Program
Life Office Management Association
Certified ScrumMaster
Scrum Alliance Inc.
Skills
Tools
Jira, Microsoft Word, Microsoft Visio
Paradigms
Agile Product Management, Scrum
Industry Expertise
Life Insurance
Other
Product Management, Business Analysis, Product Ownership, Stakeholder Management, Backlog Management, Microsoft Dynamics, Microsoft Azure, Microsoft Excel, Project Management, Health IT, Reverse Engineering, IT Projects, Third-party APIs, IT Consulting, Java, SQL
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