Logan Hutchinson
Verified Expert in Product Management
Product Manager
Plainfield, IL, United States
Toptal member since October 1, 2019
Logan turns complex AI into products people actually use. With 25+ years of shipping intelligent systems across healthcare, autonomous vehicles, and IoT, and co-owning a thriving home health and adult daycare business, he brings rare operator grit to every product decision. Logan has deployed AI solutions in production B2B environments across multiple verticals and generated millions in return on invested capital for the organizations he partners with.
Project Highlights
Expertise
- AI Agents
- Artificial Intelligence (AI)
- Claude
- Large Language Models (LLMs)
- Product Management
- Product Strategy
Work Experience
AI Agent Master Builder
Quick AI Agents
- Developed practical, automated AI prompt libraries and reference guides, enabling frontline commercial operators to onboard, configure, and launch automated text and voice workflows.
- Architected a six-layer memory system spanning session, thread, customer, account, vertical, and tenant scopes, giving SMB voice and chat agents continuity across every interaction—context comparable to a long-tenured employee.
- Built a model-agnostic orchestration layer routing each task across Claude, GPT, Gemini, and open-source models by cost, latency, and accuracy, cutting per-conversation LLM spend and shielding SMB customers from vendor lock-in as the market shifts.
- Onboarded and trained corporate users on conversational AI tools, optimizing day-to-day hospitality and customer engagement touchpoints with zero operational friction.
Vice President, AI
Knowtion Health
- Shipped an Appeals Assistant MVP powered by LLMs and RAG that reduced manual clinical review time, bringing agentic AI into one of healthcare's most compliance-sensitive workflows.
- Led AI/ML product strategy at a healthcare platform, translating complex regulatory requirements into intelligent automation that saved clinical teams measurable hours per week. This gave PE-backed investors a 50x return on invested capital.
- Drove zero-to-one AI product development in a regulated healthcare environment, bridging the gap between data science capabilities and real-world clinical workflow needs.
Director of AI Curriculum Design & Lead Instructor
Techademy Learning (Part Time)
- Designed and delivered an enterprise-grade Applied AI upskilling curriculum for hundreds of diverse professionals, translating complex LLM mechanics, prompt structures, and RAG systems into accessible, role-specific toolkits.
- Brought 25+ years of hands-on PM experience across healthcare AI, autonomous vehicles, and IoT into the classroom, giving students exposure to real product decisions and tradeoffs that textbooks don't cover. Gained dozens of 5-star reviews.
- Contributed to AI specialization. Facilitated cohort-based learning paths and live training workshops, instructing non-technical audiences on model evaluation, prompt customization, and responsible AI implementation.
Product Management Consultant, AI
Medadvisor Solutions
- Completed a 2-year contract leading AI-native product work.
- Delivered a multi-year AI product program focused on the pharmacy/pharma user base.
- Mapped out personalized, data-driven operational use cases, using automated tools to orchestrate real-time customer reminders and hospitality workflows.
- Led end-to-end design and build of multimodal, avatar-based AI assistants using RAG to provide accurate, source-grounded responses and scalable patient support experiences.
- Played a key role in landing five of the top ten pharma clients for pilots. Worked with top US pharmacy chains.
- Created executive-ready AI governance blueprints, toolkits, and progress tracking matrices, aligning multi-level stakeholders on program KPIs and deployment confidence.
Fractional CPO
Green Line Inc
- Acted as a founding company CPO in a home healthtech startup.
- Led end-to-end product strategy and delivery for AI-driven revenue cycle workflows, translating ambiguous business problems into prioritized roadmaps, quarterly OKRs, and measurable outcomes aligned to revenue recovery performance.
- Partnered with engineering and data science to operationalize retrieval and summarization services (e.g., OCR/PDF-to-text, vector search, and summarization pipelines), improving document usability and response relevance in policy-heavy workflows.
- Produced executive-ready narratives and security-aligned documentation for AI deployments (e.g., controls, risk mitigations, and responsible-use positioning), supporting leadership communications and enterprise confidence in regulated environments.
Senior Technical Product Manager, Autonomous Car Mapping Systems
Cruise Automation
- Led the product strategy and delivery roadmap for mapping capabilities supporting autonomy and advanced driver assistance, aligning quarterly goals to measurable improvements in map coverage, freshness, and localization performance.
- Owned end-to-end requirements for HD map data pipelines, converting autonomy system needs into precise product specs (e.g., lane topology, traffic control devices, speed limits, and road geometry) with clear quality thresholds.
- Partnered with perception, localization, and planning teams to translate mapping constraints into system-level goals, improving localization stability and reducing downstream planning uncertainty in complex road geometries.
- Shipped mapping platform enhancements that reduced cost-to-maintain coverage (e.g., automated conflation, smarter QA workflows, and prioritized human review), improving efficiency and scalability of the mapping program.
Senior Director | Product Head- Conversational AI
Socrates AI
- Played a key role in the continuous build-out of the product management practice for a Series A startup.
- Promoted to head of the NLP platform after a period as a contractor.
- Landed Fortune 20 customers and translated their business needs into engineering requirements.
- Provided and oversaw the overall vision and product strategy of the platform.
- Developed a structured requirements process and integrated it into the SDLC to establish regular release cadence.
- Managed a team of three product managers and one UX designer. Coached them on best practices and helped them gain skills that both benefit their careers and the company's mission.
Product Management Lead Instructor
Product School
- Taught as a lead instructor multiple cohorts basic foundations of product management in a Chicago market.
- Provided students with a structured way of thinking about PM and helped them achieve their professional goals and receive over three dozen five-star ratings.
- Was selected to be among a group of instructors who performed corporate product management training.
Senior Product Manager
Siemens
- Managed a global IoT analytics software platform and a line of smart thermostats valued at over $1 billion ARR.
- Introduced SAFe Agile methodologies to a global software team of over 200 engineers and product managers.
- Developed product strategies to help Siemens competitiveness in a smart thermostat market which had existing competitors like Google and Honeywell.
- Developed loyalty and rewards programs for internal developers and reseller partners. Gained 60% adoption within one year of launch.
- Managed a team of two junior product managers in different geographies. Coached them on best practices. Oversaw all of their work including annual performance, release deliverables, and product feature decisions.
Senior Product Manager
Motorola Solutions
- Oversaw and managed a suite of eight mobile applications across iOS and Android. This included UX, roadmap, requirements, and launch.
- Played a critical role in gaining adoption by FirstNet, the largest LTE network for US First Responders, and by the United Kingdom Emergency Services Network.
- Fulfilled all P&L responsibilities for the product suite.
Director, Product Strategy
MyTaskit
- Conceptualized and delivered version one of the online service coordination platform.
- Developed a product strategy which helped drive revenue to ~$3 million in just under two years.
- Stayed consistent on the target execution of product strategy and roadmap.
- Was twice awarded a prestigious CEO Achievement Award for the execution of the platform launch in April 2015 and persistence in January 2016.
- Directly managed a team of six combining PMs, engineers, QAs, and UX designers with all of them directly reporting to me.
Senior Product Manager
Flexera Software
- Owned the product vision, roadmap, and quarterly OKRs for Flexera’s mapping capabilities (SKU-to-license, application recognition, catalog normalization, and entitlement mapping).
- Grew the AdminStudio license revenue by $4 million annually with a combination of product strategies, including new features, price increases, and bundling.
- Oversaw all strategic partner relationships, which accounted for $10 million in annual revenue.
Product Manager
Thomson Reuters
- Oversaw and was responsible for all aspects of product management within the ScholarOne Manuscripts and ScholarOne Abstracts product lines. This included requirements analysis and development, roadmap development and execution, and launch planning.
- Implemented the successful internationalization and localization (I18N, L10N) of S1 manuscripts which added $600,000 of additional revenue in year one.
- Played a key role in increasing the user base by 150% through product strategies.
Product Manager
Karcher Group
- Developed a new product category of digital video and image archiving for a small, established company.
- Fulfilled all of my P&L responsibilities.
- Created a product which achieved over $1.2 million in revenue in a year after launch.
Project History
Enterprise Claude Implementation
- 95% — Payer Acceptance Rate on AI-generated Appeals
- 1000+ — Headcount Organization Served in Production
- 60% — Reduction in Manual Appeals Processing Time
Knowtion’s internal teams each used AI differently, with no shared standard. Engineering, product, service delivery, training, and sales operated in silos, creating duplicated effort and a gap between what the company sold externally and how it operated internally.
Led company-wide Claude standardization: mapped team-specific use cases, built internal prompt standards and model cards, and developed a responsible AI framework presented across all functions with CEO and CTO alignment.
Established Claude as Knowtion’s default AI layer across five teams, reducing documentation and drafting overhead while strengthening external credibility with prospects who need confidence their AI vendor operates what it sells.
Socrates AI
Pioneered the first product practice at a Series A startup that was named one of Silicon Valley's hottest startups.
• Led the effort to establish the first product management practice at a Series A startup that was named one of Silicon Valley’s hottest startups in 2017. The company has grown to be valued at over $75 million.
• Set up product management best practices across the company, including roadmap development, formal requirement gathering, analysis, and build-out
• Built companies first with a product planning group to review business needs and prioritize requirements to better sync with stakeholders.
• Developed formal go-to-market, MRD, and PRD templates.
• Coached younger PMs and engineers on best practices.
Brand Engagement Network (NASDAQ: BNAI)- Avatar based AI Agents
https://brandengagementnetwork.com/- 2 — Secure Pilot Programs Deployed to Top 5 Pharma Brands
- **6 Months ** — End-to-End Consulting Engagement Across Healthcare and Automotive Verticals
BEN had a powerful multimodal AI platform (ELM) but no clear path into regulated healthcare and automotive markets. Top 5 pharma brands and national pharmacy chains demanded enterprise-grade security, healthcare data compliance, and proof that avatar-based AI agents could handle sensitive consumer interactions at scale without introducing regulatory or reputational risk.
• Led product strategy and pilot architecture across healthcare and automotive for over six months.
• Designed secure, compliant deployment frameworks for avatar-based digital agents tailored to pharma-grade data governance.
• Scoped use cases, defined success criteria, and built repeatable pilot playbooks bridging BEN’s core AI technology to Fortune 500 enterprise buyer expectations.
Deployed secure AI pilots to top 5 global pharma brands and leading national pharmacy chains. Established a repeatable pilot framework across healthcare and automotive, directly strengthening BEN’s enterprise credibility in regulated markets.
Product Management Consultant
https://getcruise.com/Led effort to update Level 5 autonomous vehicle mapping systems using ML to predict the best routes for AV to follow and reduce manual takeover events by 50%.
Cruise is building the world’s most advanced self-driving vehicles to safely connect people with the places, things, and experiences they care about. As a leader of the mapping product team, I was responsible for the internal navigation systems that are the brains behind the vehicle.
Rewards Programs Strategic Advisor
Worked with senior management and the product team to build the first MVP of a rewards program for a major pharmacy chain. Helped define the MVP product and go-to-market strategy and developed metrics for tracking adoption/signups to the program.
I was one of the first product managers working on the contract. We built the program from scratch and gained 70% adoption from the beta group in year one. We incorporated feedback from the beta program into the core app.
Seed-stage Startup Advisory
Worked with a seed-stage startup to develop a venture capital deck aiming to raise $2.2M in seed money. Developed a strategic product plan and worked with internal teams to initiate both the build and go-to-market strategies. Groomed younger PdMs.
The product was in the cybersecurity and identity management market and was a direct competitor to companies like Okta and Sailpoint. I helped them create a strategic product plan and go-to-market plan after the technology was built. We crafted a monetization strategy and MVP test plans.
AWS/Shopify Multi-AI Agent eCommerce Pilot
- 92% — Task Completion Rate Across Core Shopping Flows
- 94% — Catalog Retrieval Accuracy vs. Gold Dataset
- 0 — Hallucinated Prices, Policies, or Discounts in Demo
- 5 — Prospect Demos Delivered in 6 Weeks
CPS Industry and AWS needed a demoable agentic commerce solution to win enterprise prospects—built in 6 weeks, with the demo itself as the GTM asset. The risk wasn’t engineering; it was trust. An assistant that hallucinates pricing, policies, or discounts ends an enterprise sale in the room. No proof point existed, no clients signed—one shot to land it.
Owned PM delivery, CX design, evaluation strategy, and stakeholder alignment. Partnered with engineering on a multi-agent architecture (orchestration and catalog, decision, execution agents) on AWS Bedrock, Lambda, API Gateway. Drove an evaluation-first approach: a gold dataset and regression tests grounded every query in the system of record, to eliminate hallucination risk. Tied AI metrics (intent accuracy, task completion) to commerce KPIs (conversion, AOV, cart abandonment) so trade-offs were legible. Ran usability tests in week 4 and authored a customization playbook for AWS Marketplace.
Shipped the end-to-end assistant in 6 weeks: 92% task completion, 94% retrieval accuracy, zero hallucinations. The customization playbook made it repeatable, opening 3 prospect demos and validating AWS Marketplace as a scalable GTM channel.
Education
Bachelor's Degree in Management Information Systems, Computer Science
Oklahoma State University - Stillwater, OK, USA
Certifications
Claude Code in Action
Anthropic
Introduction to Model Context Protocol
Anthropic
Introduction to Agent Skills
Anthropic
Building with the Claude API
Anthropic
AI Fluency for Educators
Anthropic
Claude 101
Anthropic
Teaching AI Fluency Framework
Anthropic
SAFe Certified Product Manager
Scaled Agile, Inc.
Certified Scrum Master
Scrum Alliance
Pragmatic Marketing Product Manager
Pragmatic Marketing
Skills
Tools
Trello, Rally, Windows Installer, IBM Rational, Claude, Make (formerly Integromat), n8n, Zapier, Google Analytics
Paradigms
Kanban, Waterfall Development, Agile Product Management, HIPAA Compliance, B2C
Industry Expertise
High-tech Startups
Platforms
Amazon Alexa, Windows 7
Other
Chatbot Conversation Design, Artificial Intelligence (AI), Software as a Service (SaaS), Product Management, Roadmaps, Requirements & Specifications, Product Requirements Documentation (PRD), Aha!, iOS, Scaled Agile Framework (SAFe), Mobile, Mobile Apps, Industrial Internet of Things (IIoT), Public Speaking, Software Development Lifecycle (SDLC), User Experience (UX), Competitive Intelligence, Competitive Strategy, Competitor Analysis & Profiling, Product Growth, Product Delivery, Product Design, Product Strategy, Product Roadmaps, Business to Business (B2B), Startups, Startup Consulting, Early-stage Startups, Startup Growth Strategy Development, Strategy, Management Consulting, Mentorship & Coaching, Go-to-market (GTM) Strategies, Apps, Machine Learning, Healthcare Product Manager, Electronic Medical Records (EMR), Technical Product Management, Large Language Models (LLMs), Large Language Model Operations (LLMOps), Technology, AI Agents, AI Integration, Training, Coaching, Workflow, Artificial Intelligence (AI), Agentic AI, AI Design, API Integration, HIPAA, Agentic AI Systems, Product Discovery, Discovery Workshops, Identity & Access Management (IAM), Loyalty Programs, Android, Windows, User Journeys, Platform as a Service (PaaS), APIs, REST APIs, Profit & Loss (P&L), Business to Consumer (B2C), Startup Funding, Product Strategy Consultant, Healthcare IT, EMR, Marketing Automation, Live Chat, Autonomous Navigation, Telehealth, Okta, Cybersecurity, Single Sign-on (SSO), Chatbots, Natural Language Processing (NLP), HRIS, IT Service Management (ITSM), ITSM, Mechanical Engineering, Health IT, Computer Science, Generative Pre-trained Transformers (GPT), Management Information Systems (MIS), Discovery, Leadership, AIOps, Generative Artificial Intelligence (GenAI), Healthtech, Speech Recognition, SOC Compliance, Artificial Intelligence Product Manager, B2B, Artificial Neural Networks (ANN), Claude Code, Claude API, Anthropic, Agentic AI, A/B Testing, Bedrock, AWS Lambda, API Gateways, Retrieval-augmented Generation (RAG), Small Business Consultants, Small Business, Model Context Protocol (MCP)
How to Work with Toptal
Toptal matches you directly with global industry experts from our network in hours—not weeks or months.
Share your needs
Choose your talent
Start your risk-free talent trial
Top talent is in high demand.
Start hiring