Nicole Lenzen

• Led the B2C commerce and B2B partner programs for the One Drop diabetes management platform.
• Introduced and implemented strategic design thinking and product management methodology to inform and validate the company vision and product direction, and increase ecosystem cohesion.
• Planned and led company summits to identify opportunities and drive product/service roadmap.
• Defined and launched new iterations of products/services that simplified offering, improved user experience, and reduced friction to enhance engagement and conversion.
• Recruited and managed contract development team; led architecture workshops to define new logic and replace the legacy structure with an extensible, scalable solution on Shopify and ReCharge; managed sprints and delivery.
• Successfully launched completely overhauled eCommerce experience in advance of Black Friday.

This project involved a platform matching engineers and procurement professionals with materials and suppliers to improve product development and manufacturing.

• Contributed to an executive pitch that convinced the company to invest in the build-out of the idea.
• Drove the MVP product strategy and definition, including features for buyers to search, evaluate, and source the best materials, and for suppliers to generate qualified leads, promote their products, and get market insights and feedback.
• Successfully transitioned to the startup team, leading to the launch of the most comprehensive free-to-use materials database in the world.

This project involved a data science competition platform for crowdsourcing machine learning models that improve financial predictions.

• Developed and executed a plan to stabilize the platform and introduce new features successfully.
• Brought a previously siloed team together to collaboratively create senior leadership demo, which was vital to gaining buy-in and budget for the continuation of the department/project.
• Designed and implemented new organizational structure, agile processes, and culture.

• Worked for several clients including ALDO Shoes, Brooks Brothers, and Fashionware Technologies.
• Built platforms for managing apparel and accessory product lifecycle and global supply chain.
• Created functionality that encompassed line planning, merchandising, product specifications, sample requests, vendor collaboration, costing, compliance, reporting, and integrations with enterprise resource planning (ERP) and eCommerce systems.

• Participated in and led client workshops to identify and prioritize opportunity areas, ideate and refine concepts.
• Pitched “Shark Tank” style concepts to the executive team for prioritization.

This project involved a platform to revolutionize the creation, management, and tracking of investment grants and contracts.

• Conducted user research with internal and external stakeholders across 26 different workflows, synthesizing insights into themes, and transforming into four streamlined flows.
• Tested and validated concepts that improved transparency, collaboration, and analytics.
• Led product definition, roadmap, information architecture, and UX construction.
• Trained a mirrored client team on innovation frameworks and techniques.

This project involved a platform for risk management professionals to mitigate the impact of news on portfolios.

• Implemented critical features such as a machine learning feedback loop and significant improvements to data quality and user interface.
• Planned and managed a live pilot with five global financial institutions, gathering essential user feedback and testing established hypotheses.
• Spearheaded the migration to a production-ready environment and handled the client's onboarding/transition.
• Facilitated in-depth project post-mortem interviews and team retrospective.
• Created a synthesis report to incorporate learnings into company methodology.

• Defined and built an API platform enabling carriers to exchange interline data via integrations with native airline apps and web services to create a seamless multi-airline journey for end customers.
• Managed weekly sprints, work plans, timelines, and deliverables, bringing clarity, organization, and mentorship into a highly ambiguous project with constant pivots.
• Planned an international developer summit to align on technical, regulatory, and operational considerations and pave the way forward for integration across all 13 carriers.

• Conducted and synthesized user, market, and data research to identify opportunities.
• Planned and facilitated an ideation workshop to brainstorm concepts and define company values.
• Developed user testing plan and product hypotheses, and directed prototype creation.

This project involved a digital platform for architects, designers, and makers to publish process photos of their work, privately share project updates with clients, and search for vendors and fabricators rated by the community.

• Partnered with a designer to define the product concept, information architecture, and wireframes.
• Ideated features including the ability for users to search creatives and companies to hire, bookmark and track favorite projects, and create inspiration boards for future projects.