Rohit Srivastava, Product Manager in Chicago, IL, United States
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Rohit Srivastava

Verified Expert  in Product Management

Product Manager

Location
Chicago, IL, United States
Toptal Member Since
September 4, 2021

Rohit Srivastava brings over 20 years of business and technology consulting experience emphasizing customer insight, digital transformation, complex delivery management, and mergers and acquisitions (M&A), including diligence and pre- and post-close integrations. Rohit has a proven track record of developing and delivering mission-critical programs across a variety of industries, including M&A, financial services, and media & entertainment.

Project Highlights

Customer Insight and Success Program
Led the design and development of a structured customer insight and success program for services-based companies.

Expertise

Work Experience

Managing Partner

2020 - PRESENT
Vertigo Advisors
  • Developed and executed a customer insight program for a mid-market services company to improve engagement with customers resulting in improved delivery and new revenue opportunities.
  • Drove the product strategy and rationalization process for three PE-backed government services clients planning to integrate their application suites for new growth opportunities and operational improvement.
  • Executed about 45 buy-side IT diligence assessment and process for mid-market private equity firms ranging in the healthcare, manufacturing, and financial services industries.

Principal

2014 - 2020
Liberty Advisor Group
  • Led multiple technology transformational programs for clients such as American Express and Aptiv while focusing on business outcomes tied to revenue growth.
  • Executed both buy-side IT and commercial diligence for mid-size portfolio companies, as well as the post-close technology integration planning and strategic roadmap definition.
  • Developed a customer experience program for Liberty that was dedicated to driving revenue growth through improved quality in delivery and additional touchpoints with all of our senior clients.
  • Increased customer satisfaction through the CX program which included executing over 120 CX interviews across 45 clients and identifying client relationship changes that led to a 3% increase in Liberty’s NPS score.

Senior Manager and Director

2001 - 2014
Accenture
  • Created and established technology centers of excellence (CoE) for clients that include creating a transformational roadmap and establishing demand plans, resource management plans, and an effective communication approach.
  • Managed and guided over 50 person teams of onshore and offshore technical resources, including the management of gathering requirements and providing standardized testing and analysis.
  • Facilitated interviews with key stakeholders related to IT strategies, methodologies, and software development disciplines, including defect management, automation, and configuration management.
  • Engaged and managed senior client relationships through complex global technology delivery initiatives.
  • Improved high-level communications between development, QA, management, and design teams to gain “buy-in” from all stakeholders in process improvement projects, which are designed to lower cost and increase efficiency.

Customer Insight and Success Program

Led the design and development of a structured customer insight and success program for services-based companies.

The customer insight and success program was developed to identify growth opportunities and improve quality for services-based companies through a structured series of customer touchpoints executed by an objective third party.

I was responsible for the development of this program—and our approach was to design a standard methodology consisting of defined program tools and measures to deploy across select customers that met key growth measures.

The program resulted in improved customer satisfaction, targeted marketing improvements, and new market wins for the professional services organization.
1998 - 2000

Master's Degree in Information Technology

George Washington University - Washington, DC, United States

1996 - 2000

Bachelor of Business Degree in Marketing and Information Systems

George Washington University - Washington, DC, United States

SEPTEMBER 2018 - PRESENT

Blockchain Strategy Program

University of Oxford

Tools

Office 365, Evernote, Slack, Zoom

Paradigms

Change Management

Platforms

Blockchain

Other

IT, Due Diligence, IT Program Management, Complex Program Management, Quality Assurance (QA), IT Strategy, CX Strategy, Opportunity Assessments, Customer Development, Sales, Marketing, Organizational Design, Mergers & Acquisitions (M&A), Agile Delivery, Post-merger Integration, Sales Growth, Production

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