Tim Ryan
Verified Expert in Product Management
Product Manager
Indianapolis, IN, United States
Toptal member since March 26, 2020
Tim is passionate about strategy, product management, UX, solving customer problems, cultivating great teams, and beating the competition. With 20+ years of experience building and leading geographically dispersed teams, he's created market-defining software, SaaS, and physical products. Tim is results-oriented—he's increased YoY revenue 280%, market share by double digits, and engagement by 47%. He's driven to solve customer problems in a way that achieves company strategy and goals.
Project Highlights
Expertise
- Agile Product Management
- Coaching
- Product Operations
- SaaS
- Strategic Planning
- Team Leadership
- User Experience (UX)
- User Requirements
Work Experience
SVP Product Management
HireVue
- Re-structured and operationalized the product org, resulting in a high-performing team of product managers and UX designers.
- Launched three 0-1 AI-powered automation products that drove revenue, retention, and customer satisfaction; won three HR Tech Innovation awards.
- Reduced engineering and design development effort by 27%.
- Drove team performance with product management frameworks, maturity model, career ladder, and goals.
- Achieved organizational alignment with product vision, strategy, and roadmap for all products and platforms.
- Partnered with professional services to reduce implementation cost by 20% and accelerate time to value (TTV).
Product Leader
ActiveCampaign
- Expanded market-leading Martech platform with AI-powered capabilities, increasing new revenue and retention.
- Collaborated across the organization to create product strategy and roadmap.
- Led roadmap execution and delivery of new products and enhancements.
Director of Product Management
ADESA/KAR Global
- Built championship product management and UX team by setting the vision, recruiting top talent, defining roles clearly, reorganizing departments, coaching, and managing up/out.
- Led 2020 strategic planning and road mapping for SaaS products—aligning product management, technology, marketing, and operations for the 1st time in recent history—delighting senior executives.
- Conceived and brought innovative SaaS products to market for external customers and internal staff.
- Worked with corporate marketing to socialize company strategy and product direction using videos, graphic dashboards, and “meeting in a box” summaries.
Senior Software Product Manageer
Beckman Coulter/Danaher
- Created software product vision, strategy, and roadmap.
- Delivered software product for genetics scientists/researchers; greatly improved their satisfaction with our entire product line, exceeded revenue target, grew market share double digits in two years, and took us from 4th place to 2nd in the segment.
- Worked closely with engineering, sales, and marketing to create a successful go-to-market strategy for software products.
Director of Author Services
John Wiley & Sons
- Led product management and product development for a global portfolio of customer-facing SaaS products and services; led the market analysis, feature prioritization, and backlog grooming, driving a 225% revenue increase over three years.
- Built successful rapid prototyping and POC team, which improved business decisions, provided better effort estimates, and accelerated new product delivery by 24%.
- Member of a three-person team that won $120+ million new business from societies and governments.
- Achieved a 34% increase in users and a 23% increase in customer satisfaction for a key SaaS platform.
Founder and CEO
RPG
- Founded consultancy and production company in the publishing industry; profitable in the first four months; sold on favorable terms.
- Analyzed client product lists to recommend new products; analyzed market trends; performed competitive analysis.
- Created consumer products for the "Dummies" and "Frommer's Travel Guide" books and websites; created books and educational materials for software engineers.
- Significant experience with consumer books, digital content, content management systems, and website development.
Vice President of Content
EarthWeb
- Built and managed a team of product managers, web developers, and copyright professionals in the fast-growing NYC startup environment.
- Created and managed market-leading content websites for software developers, IT professionals, and hobbyists.
- Increased customer engagement 43% average across all properties.
- Partnered with sales to drive revenue (ads and subscriptions) by more than 30% in two years.
Senior Editor
John Wiley & Sons
- Held P&L responsibility for a line of consumer products, including books, software, and online educational materials.
- Performed market and competitive analysis. Created the strategy and product roadmap.
- Grew the business by 280% year over year within three years.
Project History
Interview Builder
Enabled customers to make higher quality hires (better-predicting ability to perform in job and likelihood to stay at the company) while also significantly reducing time/effort of HR staff and hiring managers.
Biomek Software
Increased customer satisfaction, exceeded revenue target, and grew market share by double digits in two years.
Working with customers, engineering, and UX, I re-imagined the capabilities of this software, created a simplified, alternative UI for less-skilled lab technicians, and brought it to market in less than two years. The time frame was remarkable given the extent of legacy code and the highly regulated nature of the market.
Education
Graduate Certificate with Distinction in Human Computer Interaction
Missouri University of Science and Technology - Rolla, MO, USA
Master of Arts Degree in Teaching and Writing
Illinois State University - Normal, Illinois, USA
Bachelor of Science Degree in Graphic Design
Illinois State University - Normal, Illinois, USA
Certifications
PMC 1 - 3
Pragmatic Marketing
Certified Scrum Product Owner (CSPO)
Scrum Alliance
Skills
Tools
Axure RP Pro, Slack, Zoom, Skype, Jira
Paradigms
Agile Product Management, Scalable Application, Azure DevOps, Agile, Human-computer Interaction (HCI)
Other
Team Leadership, User Requirements, Product Management, Product Roadmaps, Product Operations, Business Requirements, Technical Product Management, Business Strategy, Project Management, Acceptance Criteria, Backlog Grooming, Product Discovery, Backlog Management, Functional Requirements, Product Delivery, Program Management, Automation, Feature Planning, Stakeholder Management, Strategic Planning, Web UX, Coaching, SaaS, User Experience (UX), Lean Product Development, Artificial Intelligence (AI), Content Management Systems (CMS), Vendor Selection, Chief Product Officer (CPO), Profit Optimization, Bots, Human Resource Management Systems (HRMS), Human Resources (HR), API Integration, Automation Tools, AI Chatbots, Mobile Apps, Early-stage Startups, Microsoft Office, Aha!, Product Vision, UX Design, Strategy, Scaled Agile Framework (SAFe), Leadership, Roadmaps, Strategic Planning & Execution, Machine Learning, Industrial organizational psychology, Generative Artificial Intelligence (GenAI), Social Media, Web UX Design, Customer Engagement, UX Research, Graphic Design, Digital Graphics
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